Luxe Cosmetics Reviews 54

So beautifully presented and love the superb quality of the serum. This serum actually does make eyelashes grow and I’m very impressed so much that I highly recommend it.

Product is nicely presented and well packaged. Good instructions online and in the box, you need plenty of time to apply these as there is a process, steps take average 12mins each. I brought the two kits on offer and have been reusing the shields with better result with the lash adhesive to fix the shield in place. Nice kit that achieves results just need to be patience as it is fiddly the first couple of times. A good mirror is a must. The kits do not include the tint so be aware you need to order the tint kit separately.
Disappointed with the delivery time, it took ages and I was surprised the product came from abroad.
If you’re a regular Lash Lift girl then you need to try this, it’s a good alternative to booking all them appointments and more cost effective if you have time and patience. I’ve used it once, and redone my left eye and have been super pleased with the results. I’m using this with a good lash growth serum and sooo pleased I tried it for the offer price.

They have the company address as London ,was shocked to find out my purchase was coming from China if i ever get it and will certainly be wary of using the product , in fact it will be going in the bin as who knows what is in it!

Company does not hold to their “30-Nights Risk Free Trial” or their “30-day money-back guarantee” as they advertise.
Product does not work- glue is completely useless as are the lash pads.
Customer support ignores emails and sends generic responses that do not solve the problem or even respond to what you say. They completely violate all guarentees.
I have had to open a dispute with my bank.
Avoid at all costs!

I HAVE REQUESTED A REFUND ON NUMEROUS OCCASSIONS DUE TO A FAULTY PRODUCT AND MY REFUND WAS DENIED. GEL PADS DONT STICK AND GLUE WAS DRY. THEY JUST WASTED TIME SENDING EMAILS BACK AND FORTH. I WILL NOW BE DOING A CHARGE BACK ON MY ACCOUNT INSTEAD.

Ordered the lash lift kit and have only been sent one kit when I paid for two,
Very disappointed wouldn’t even bother to reply to any emails or calls, customer service is absolutely awful and I wouldn’t recommend this brand to anyone

DO NOT ORDER HERE! THEY WILL NOT SEND YOU THE PACKAGE AND YOU WILL NOT GET A REFUND. THE COMMENTS YOU SEE ON FACEBOOK OR INSTAGRAM ARE PAID PROFILES TO STATE THOSE GOOD REVIEWS BUT THEY ARE DEFINITELY A SCAM. I ORDERED IN DECEMBER, WE ARE NOW IN FEBRUARY AND NOTHING. I GOT A MESSAGE THERE WAS NO POSTAGE SO THE PACKAGE WAS SENT BACK AND THEY STILL WONT OFFER A REFUND.

I would give no stars if it was an option.
I ordered in December as a Christmas present. When the recipient came to use the set in early January the glue was set and meant they could not use the set.
We immediately contacted Luxe and were sent a response advising to warm the glue in a bowl of warm water, which we tried and it did not work so we contacted again and have not had a response since despite over 6 emails. I have tried to sort through pay pal but they denied the refund as it has now been longer than 30 days since it arriving due to us trying our best to contact luxe to sort, and also due to the delaying in using it as it was a present. We are now having to get them something else..
Absolutely disgraceful customer service

The whole website promotes itself as a London-based company but parcels ship from Hong Kong with an unknown shipping company. The emails after ordering also suggest it is not uk based at all.

The parcel tracking is awful, it doesn’t let you manage any parcel preferences or get in contact with the shipping company (nor what it was called??), so after 2 ‘failed’ delivery attempts - not sure any attempts were made! - My parcel was left in limbo and threatened to be sent back to the sender.

I contacted the company via email at least 4 times over 2 weeks and never got any responses despite them claiming they will get back to you within 48hrs on their website.

Claimed money back via bank, don’t bother, waste of time and money! Also they signed me up to email newsletters without asking after ordering 👎

Do not buy from this company. My order turned up but the glue for the lash lift was solid. I have messaged 3 times with no reply, no refund, no replacement. What a waste of £30.

Bought the lash lift kit. The pads didn’t stick to my eyelids and the glue wasn’t sticky. Waste of money

The lash kit didn’t work on my lashes the glue that came in the kit was not sticky at all !!
Very disappointing as was really looking forward to using the kit !
And when I contacted the company to try get a refund I had no response even tho it says 30 days money back guarantee!
DONT BUY !!

Orders gift 15 December, still nothing. Chased for resend of product and now (early jan) just asked for a refund and keep getting told they’re looking into this.

We have been chasing for updates since December 20th. Order at own risk

What a mess! I write a review a few days ago after an order “disappeared” and was never delivered. I get a response to my review here asking for more details (which I provided). All of the sudden, the parcel that shipped on the 29th of November is out for delivery 28 days later. Now here’s the kicker, marked as delivered at 9pm last night. NOTHING WAS DELIVERED! What a joke! I have cameras outside of my house, I can see if someone comes and drops something whether they ring the doorbell or not. Do yourself a favour and buy elsewhere. The only reason they are doing this is because I disputed the payment so if they mark it as delivered they can contest it I’m sure. Fraud of the highest order.

Do not use!!!
Brought the lash lift kit and the glue did not stick! Emailed for a refund, had a reply quite quickly who then said they will pass it onto the relevant team and heard nothing since! It has been 2 weeks! Had emailed numerous times, they are just avoiding! Also their live chat is non existent. You message and it says its a long wait time and over an hour you’re still waiting!! DO NOT USE

Product did not arrive and still waiting for a refund.

I have emailed you numerous times now regarding my order and no one seems to respond! I did not receive my order even though I was home all day. The tracking shows as delivered but I have not received the item. There is not even a photo on tracking. This is beyond a joke. Shocking company

Scam
Order no 171979
Cancelled order shortly after ordering having seen these reviews, still got sent an order shipped email, sith a tracking no leading to nothing
Sent emails to customer support address. No reply

Absolutely fried my lovely long lashes and the tiny burnt my eyelids. Im so angry. Right before xmas party season as well!! AVOID!!!

Items have taken two weeks plus to arrive, they say Luxe Uk yet want returns to USA, and for you to ‘shoulder’ the cost knowing it will more than the goods themselves.
I spent days asking about tracking information ie, the courier they used for which they do not give a straight answer.
No choice but to keep goods that I no longer want.
Spent days asking for help which you do not get!
Terrible service!!