Edit: I ordered a product that did not arrive through Shop. It took about a week of emails, a poor Trustpilot review , and then eventually threatening the company with the 'Verbraucherzentrale Bun... See more
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Review summary
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Reviews shaping this summary
I was offered 20% off via a text message and it wont allow me to add it to my cart and it also said free shipping before I went in to place my order and ai didnt get free shipping.
Company replied
Earlier today, I thought I completed an order, but then got two emails stating that I still had items left in my cart. I am hoping that I didn’t order twice. I am looking forward to trying the product... See more
Company replied
Nice product but marketing is not reflective of the goods . Adverts suggest you will have two foundations and a third free or a third and fourth free but you then send a brush? I would like to attach... See more
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Company details
Written by the company
Our mission is to create easy-care, no-fuss products that let you look confident day after day. That's why we produce high-quality cosmetics for eyelashes and eyebrows. Our products have won several awards and are laboratory tested. All our products are vegan and cruelty-free. Every day we strive to improve every aspect of our brand and our customer experience.
Contact info
Germany
- luxecosmetics.de
3.4
Average
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Luxe Cosmetics DE
Thank you so much for your sweet review and support! We are absolutely thrilled to hear that you find our products so easy to use and that you are loving the results. Providing high-quality items and a seamless experience is always our top priority. We truly appreciate your trust and look forward to serving you again soon!
Skeptic at first
Skeptic, I was a full blown skeptic to be honest, I had also given up buying liquid foundation because of exactly the reason Luxe said in their Facebook advert. Im nearly 40, I looked like an umpa lumpa by lunchtime, putting extra powder on to try and take the orange away, whole lot of makeup, little results. Im so glad I read the reviews and bought Luxe. I LOVE it! No settling, just flawless makeup all day long. Ive had multiple comments since wearing this foundation about how nice my makeup looks. Highly recommend, it is the ONLY liquid foundation I will be wearing from now on.
5 June 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing your amazing story with us! We are beyond thrilled to hear how Luxe transformed your makeup routine and gave you that flawless, long-lasting look all day without settling. Hearing about all the lovely compliments you've received truly makes our day. We are deeply grateful for your trust, your glowing recommendation, and for making us your ultimate go-to foundation!
They made it easy to decide what to buy and what to add on.
The descriptions were very helpful. The instruction videos and how to use or also very helpful in making a decision on what to buy or what not to buy. And customer testimonials definitely made an impact.
7 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful review! We are thrilled to hear that the detailed descriptions, instructional videos, and customer testimonials were helpful in guiding your purchasing decisions. We work hard to provide transparent and useful information for everyone. We truly appreciate your support and confidence in our brand!
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that you found the ordering process so clear and easy to navigate. Providing a straightforward and seamless shopping experience is always our top priority. We truly appreciate your support and look forward to serving you again soon!
I GAVE A 4 STAR WEBSIGHT EASY TO FOLLOW…
I GAVE A 4 STAR WEBSIGHT EASY TO FOLLOW AND LOTS OF INFORMATION ABOUT THE PRODUCT, SO WHEN I RECEIEVE IT I WILL SEE HOW IT WORKS AND IF WORKS I WILL THEN GIVE A FIVE STAR..THANK YOU I CANT WAIT YOUR FRIEND TANYA (Ontario, Canada)
7 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hi Tanya! Thank you so much for your 4-star rating and for sharing your feedback with us all the way from Ontario. We are thrilled to hear that you found our website easy to navigate and informative. We cannot wait for your package to arrive, and we hope you absolutely love the product once you try it out. Thank you for your support, and we look forward to hopefully earning that 5th star!
Purchase was made easily.
Purchase of Luxe foundation was made easily online.
7 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that purchasing your LUXE foundation online was such a smooth and easy experience. We work hard to keep our online ordering process seamless and convenient for all our customers. We truly appreciate your support and hope you absolutely love your new foundation!
Very informative, engaging, and clear
Very informative explanations of the benefits of this foundation, the ad with the beautiful black man was so educational and direct showing the differences with other foundations, backed the benefit claims with scientific explanations, provided real women pictorial examples of the difference this foundation makes on aging skin, easy to read, site flows easily for reading and photos are very well done. Super impressed and I can be the worst critic. Lol Thank you for taking your time to make a great product, backed by science, and advertise it so professionally and engagingly. Definitely ⭐⭐⭐⭐⭐
7 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for taking the time to leave such a detailed and wonderful review! We are absolutely thrilled to hear that our advertisement, scientific backing, and real-life examples stood out to you—especially coming from someone who holds high standards. We work hard to create high-quality products and provide an inclusive, clear experience for everyone. We truly appreciate your trust, your 5-star rating, and your amazing support!
Great Offer!
It was a great offer! It was a two-for-one deal, and a free makeup brush was added as an incentive to buy. I have been wanting to try it and thought this would be a good time. I have heard nothing but good results from their makeup and look forward to experimenting with it for myself! 😊❤️
5 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing your excitement with us! We are thrilled to hear that you took advantage of the buy-one-get-one promotion and the free makeup brush to finally try our products. We cannot wait for you to experience the results firsthand and enjoy your new beauty tools. We truly appreciate your trust and hope you love everything in your order!
It added an extra $4.95 “priority”…
It added an extra $4.95 “priority” shipping fee as I was checking out with Apple Pay and I didn’t catch it to change it in time. Disappointed in them sneaking in this extra cost.
5 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! We are truly sorry for the frustration and disappointment caused by this extra charge during your checkout. To have this properly looked into, please reach out directly to our customer support department with your order details. Our team will be glad to review your purchase and assist you further. We sincerely appreciate your feedback!
I was offered 20% off via a text…
I was offered 20% off via a text message and it wont allow me to add it to my cart and it also said free shipping before I went in to place my order and ai didnt get free shipping.
6 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! We are truly sorry for the trouble you experienced with the discount code and the free shipping promotion during your order. To look into this issue properly, please reach out directly to our customer support department with your purchase details. Our team will be glad to review the promotions and assist you further. We sincerely appreciate your patience and your feedback!
Add Ons
They added $4.95 for tracking and I didn’t authorize it. I didn’t see the change in the total until I had already purchased it. I don’t appreciate these kind of games. 🤬
6 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Hello! We are truly sorry for the frustration and concern caused by this situation. To help resolve this, please reach out directly to our customer support department with your order details. Our team will be glad to look into your purchase and assist you further with your account. We sincerely appreciate your feedback!
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that you found the process straightforward and easy to navigate. Providing a clear, direct, and hassle-free shopping experience is always our top priority. We truly appreciate your support and look forward to serving you again soon!
Discounts and money back guarantee is…
Discounts and money back guarantee is what hooked me after seeing the video ad with scientific basis and before/after photos! Excited to try Luxe!
6 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing your excitement with us! We are thrilled to hear that our video advertisement, scientific backing, and money-back guarantee gave you the confidence to try LUXE. We cannot wait for you to receive your order and experience the results for yourself. We truly appreciate your trust and hope you absolutely love using it!
I love this foundation
I love this foundation! It goes on so smoothly and evenly and takes just a little. My face still looks fresh at the end of the day. The only reason for 4*’s is it took so long for my first shipment to arrive 😊.
10 July 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing your feedback with us! We are thrilled to hear how much you love the smooth, lightweight application and that your skin stays fresh all day long. We have taken note of your comments regarding the delivery time for your first order, as it helps us review our shipping processes and continue to improve. We truly appreciate your support and value your review!
Yesterday was my third order for the…
Yesterday was my third order for the LUXE foundation.
I am 74 but no one knows this. I have tired numerous foundations in my lifetime, former model. This is my numero now. It literally make my skin look flawless like none other . I put my sun screen on first as always , I come back when it dry and put my foundation on ! Now I never had to look again for my LUXE foundation! I will always purchase form them!
6 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for sharing such a wonderful testimonial and for your continued loyalty! Coming from a former model with so much experience in beauty, it is a huge honor to know that our LUXE foundation has become your absolute number one. We love that it seamlessly complements your sun protection routine for that flawless finish. We are truly grateful for your support and thrilled to be your forever choice!
Easy to order and choose elections.
6 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that placing your order and selecting your options was quick and effortless. Providing a smooth, intuitive, and clear shopping experience is always our top priority. We truly appreciate your support and look forward to serving you again soon!
Finally a product that does exactly…
Finally a product that does exactly what it said it does. I'm 67 and I love the way it goes on so light and stayes on all day. I have already reorder several tubes.
5 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback and for your continued loyalty! We are truly thrilled to hear that the formula feels so lightweight, lasts all day, and delivers on every promise. Knowing you have already reordered several tubes is the highest compliment we could receive. We deeply appreciate your support and are honored to be a part of your routine!
This is so light on the face
This is so light on the face! Don’t cake in my wrinkles ! I love LUXE
5 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you love how lightweight the LUXE foundation feels and that it gives you a smooth finish without settling into fine lines. Creating formulas that enhance your natural skin texture is always our top goal. We truly appreciate your support and hope you continue to enjoy using it!
Reply from Luxe Cosmetics DE
Thank you so much for your feedback! We are thrilled to hear that you enjoyed a quick, straightforward process without unwanted offers. Keeping your shopping experience clean, hassle-free, and pressure-free is always a top priority for us. We truly appreciate your support and look forward to serving you again soon!
Love this makeup and if I have any…
Love this makeup and if I have any questions or concerns its very easy to get help. Great customer service. Highly recommended
5 August 2026
Unprompted review
Reply from Luxe Cosmetics DE
Thank you so much for your kind recommendation and wonderful feedback! We are thrilled to hear how much you love our makeup and that our customer service team made it so easy for you to get the support you needed. Knowing you feel well cared for means everything to us. We truly appreciate your trust and look forward to serving you again!
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