Luxe Cosmetics DE Reviews 

Do not trust this company
Won't process your order for weeks, won't give you a refund and has an awful customer service

Why would you buy from a company if you don't know if you would be able to ever receive your order or get your money back?

Website states 7-9 working days delivery but it's been over 3 weeks and no sign of product. Contacted customer services a week ago and no reply. Terrible scamming company. AVOID

Ordered from Luxe 3 weeks ago and never received my order. I have reached out to them multiple times to try and resolve this but have got no where. I even paid extra for expedited delivery and insurance.

Product faulty.
Customer service - what customer service.
Multiple people reply asking for the same evidence(videos and pictures) - even asked to go into the bin and take the product out to take pictures, even though I had already sent pictures. Still waiting for resolution. 30% refund to not use a product I don’t think soo.

Took over 30:days to get a response from them. They said I could return the product if it was unopened. How would I jhnow if it worked or not if I didn’t op it? They also said I hand 30 days from the purchase date which is ridiculous since it took them over 30 days to respond. They also said I could in store credit whicjph I don’t want. Why woulfpd I buy another product when the one I already bought didn’t work? Scammers is all they are. They resoond to post on trust pilot, but not to emails or the contact us on their website. DO NOT BUY FROM THE UNLESS You WANT TO BE SCAMMED.

Order shipped from overseas although it says within the USA, mine said Germany. Then shipping changed to return to wish sender.
Email kicks back and does not work, cannot reach them in any way. Never got my product
Purchased my order 1/18
Shipping updated 2/8 returning to starwish site??? Scam had to file a dispute with my card as their money back doesn’t exist cause you cannot reach them

On December 3rd I ordered kits for a group live event with some fellow authors. When my box arrived (weeks late). I opened the package as soon as I had it so I could familiarize myself with what and where everything is only to find out that the glue is completely dry and solid. Wonderful. So, I decided to check out the dates and quality of the rest of the items in the ONE (I ordered 2) kit I received only to find that the lash pads had NO adhesive left on them. I'm assuming it sat in a warehouse too long and/or was stored at the wrong temp, but I don't know because LUXE CUSTOMER SERVICE IS NONEXISTANT. I have been emailing them every couple of days asking where my missing kit is and what can be done about the defective glue and pads from the kit I did receive and the fact that I ordered 2, but STILL haven't received ONE complete kit.

THE WORSH CUSTOMER SERVICE I'VE EVER DEALT WITH! As an author I have to deal with KDP, B&N, & other places known for being difficult, but none of them even comes close to LUXE. It's been two months since I ordered and I am no closer to a resolution. The only answer I get to my emails is to be patient because they will let me know when there is an update. I have over 100 screen shots of fb messages and emails to Luxe and I'm still not convinced that this company isn't a total hoax.

Below is my email to Luxe with a summary of the situation and the steps I have taken thus far:

Dear Luxe Cosmetics Support Team,
I am writing to formally address an unresolved issue regarding my order placed on December 3, 2024, which has not been satisfactorily addressed despite numerous attempts to contact your support team.
This is by far the worst company I have ever dealt with.

Order Issue: My order was incomplete; I was shorted a box, and the glue included in the kit was dried up upon arrival.

Communication Attempts: I have reached out multiple times via email and text messages. Specifically, I contacted your support team on December 12, December 18, December 29, and several other occasions. Despite assurances that someone would reach out, I have yet to receive a resolution.

Purpose of Order: The items were intended for a live stream event involving myself and other authors. The delay and the incomplete order have caused significant inconvenience and disappointment.

Promotional Discrepancy: Shortly after placing my order, I noticed a promotional offer for "buy 1 get 2 free." This has added to my frustration, as I was not able to benefit from this deal.

Given the repeated delays and lack of response, I have no choice but to escalate this matter. I plan to file a complaint with the Better Business Bureau and report the transaction as fraudulent with my bank if this issue is not resolved promptly.

I urge you to address this matter immediately by ensuring the missing items are shipped and providing a refund or replacement for the defective glue. Please contact me directly at *********** to confirm the resolution steps you will be taking.
Thank you for your immediate attention to this matter.
Sincerely,
Whitney Perry

REPLY FROM LUXE OVER A MONTH LATER:
Hi Whitney,
Thank you for reaching out. I understand your frustration and will hand over your ticket to the relevant team for further assistance. They will get back to you as soon as possible.

Best regards,
Alexis
Luxe Customer Support Team

I purchased the Luxe Lash Lift Set and, unfortunately, found it impossible to use. Despite carefully following the instructions, the silicone pads wouldn’t stay in place, even with the provided glue. My lashes also refused to adhere to the pads, no matter how much glue I applied. After 45 frustrating minutes, I had to give up.

I attempted to reach out to the Luxe Lash team through the email listed on their website to report the issue, but my email kept bouncing back. It’s extremely disappointing to not only receive a product that doesn’t work but also to have no way of contacting customer support. A company should stand behind its products and ensure customers can reach them when issues arise.

Got my order but the lash glue didn't work!

I ordered about 3 months ago and some of my order did arrive. I raised an issue with customer care 2 months ago, I have now been waiting two months to get the rest of my order actually sent to me or a refund given.
Do not buy from this company, they do not have a phone number or email so getting in contact with them is only via social media, so I have no idea how to actually get this resolved.

Product is brilliant but customer service does not reply at all for my query. the emails for refund have been even bounced back as not found the recipient. The other email i sent have no reply at all which i sent at first. Very disappointed as i wanted to try some other products..

SCAM.
I purchased thru an email advertisement but never received it. Only way to contact them is via email. Which they don't reply to or they send you an automated message that they'll reply within a certain number of days. And that's the last you hear from them

I tried 3 different eye pads, cutting them and putting glue on them and they still wouldn't stick to my eye lids, and the glue is bad. Now my eye is red and irritated after this ordeal of trying to do a DIY lash lift. Save your time and $ and just get it done professionally. I should have checked the reviews first.

Really disappointed! Ordered my nail set and didn’t receive the actual colour dipping powder.. emailed and was told they would sort it.. never heard back. I emailed again to return all items and get my money back (as website clearly states they do a 30 day money back guaranteed) and again. No reply. Super disappointing customer service and product, will warn everyone to stay away from luxe.

The perm seemed to work ok at first, there was a noticeable difference in my eyelashes, however it made it impossible to apply my makeup as they were so curled that they get stuck in my eyelids which makes it very uncomfortable. I can't apply my eyeliner properly as the eyelashes are in the way and after a few days my eyelashes went all weird , curling in all strange directions so that even when wearing mascara they look awful. I can't wait for them to go back to normal but it's already been 3 weeks.. No response from customer service when I asked for assistance.

I recently purchased the Luxe eyelash lift kit and encountered significant difficulties during application. The adhesive repeatedly failed, causing both the forms to lift and my eyelashes to release from the form. Despite these challenges, I managed to complete the procedure.

Initially, the results appeared acceptable. However, within an hour, my eyelashes began curling excessively, eventually forming tight, unnatural circles. This has left me with the appearance of having no eyelashes and makes it impossible to apply mascara. I am extremely disappointed with this outcome and feel embarrassed by the appearance of my lashes.

I have requested a refund through email and received a response from Alexa stating she would forward my request to the appropriate department. Unfortunately, I have not heard back since. I am concerned that this delay is a tactic to avoid processing my refund within the 30-day return window.

I regret this purchase and strongly advise against using this product or dealing with this company. The application process is unreliable, and customer service appears unresponsive.

Hi guys I honestly wouldn't even give this company a star if I could please avoid this company I been scammed like a lot of other people or should I say most people.
I cancelled within 1hr of there policy an they said item sent out out now so u have too return.
I mean really.
Not only that the reviews are correct the grue doesn't even work it's all dryed up and doesn't work that why I cancelled cause so many reviews saying same thing and that's also in there guarantee if it doesn't work.
Not only it doesn't work it's more aless all dryed up meaning it's hard to even apply
The company are telling me to pay for returning something I cancelled in there time frame and remember it's USA it needs returning which I wasn't aware of that is 15£ FOR VERY SMALL PARCEL AN PLUS CUSTOM FEES SO PLEASE BECAREFUL THEY THEY ARE SCAMMING EVERYONE PLEASE DON'T SUFFER THE LOSS LIKE I HAVE!!
ANYTHING WRONG WITH YR ORDER THEY WILL NOT HELP!!

I didn't enjoy the product - but that's because I am not good at this and don't have time for this. I cannot give you a real feedback on the product, I never do lash lifting. However, I can give you feedback about the customer service: there was a 30-day money back guarantee, that encouraged me to make this buy, considering the fact that - again - I'm not good at this and don't have time for this. It took them nearly 2 months to address my refund request, I am now not eligible to the 30-day money back guarantee and I have lost over 100$ and there is nothing I can do about it. Horrible.

This company is a joke. A TRUE joke. They will not ever respond to you. Don't believe the 30 day money back guarantee. They won't give you your money back, and they won't even replace the adhesive that shipped to you completely dried up. They won't respond to emails, and you have no way to call them. BUYER BEWARE!!!!!

If I could leave zero stars I would! Pass and glue don’t work ! The glue is dried out , pads don’t stick for actual application. I have emailed customer service like the website says and no response! There isn’t a phone number which is a clear sign that they are full of shit and a scam ! Don’t order from this company! They are horrible and don’t stand by the guarantee that’s plastered everywhere on the website!