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LuxeDecor Reviews 2,658

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TrustScore 4.5 out of 5

4.5

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting that items are even better in person than depicted online. Many people highlight the exceptional customer service, mentioning helpful and knowledgeable staff who provide thorough answers and a positive attitude. The website is also appreciated for being easy to navigate and offering a great selection. However, some customers experienced issues with their orders, including items not being available after purchase or unexpected delays. A few people also reported problems with discount codes not applying as advertised, leading to frustration.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality and beautiful design... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more

Rated 5 out of 5 stars

Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more

Rated 5 out of 5 stars

Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more

Rated 5 out of 5 stars

Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.

Company details

  1. Home Furniture Shop

Information provided by various external sources

Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!

Contact info

  • North Michigan Avenue 980, 60611, Chicago, United States

  • luxedecor.com

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality Aluminum Table in a hard to find size.…

I searched many places for a 42" round aluminum dining table. It is not a popular size, and I was surprised how difficult it was to find. They had what I wanted as a "special order", and it is rated very highly for its quality. I hope it arrives as good as I expect it to be…. Addendum: As the table was still in production, for some reason I went back to the specs and noticed that it said there is no umbrella hole. The photograph did show an umbrella hole, which sent me into a panic because this is special order and it won’t be returnable I immediately called the manufacturer and luckily, I got it just in time, and they are able to accommodate my request. So when ordering please note, thelisting uses the same picture for both models, so be sure to check the SKU number. It should have a U at the very end if you want the hole.

7 March 2026
Rated 3 out of 5 stars

The site drew me in with the product I…

The site drew me in with the product I was looking for and the promise of 10% my order, then when I submitted the “Welcome” code, it said it did not apply to this order. Felt a little scammy.

6 March 2026
Rated 2 out of 5 stars

Poor Communication and Delivery Time

I ordered these cabinets three months ago and no update and no delivery.
Communication is extremely poor and I hope they arrive and there are no issues because their customer service is non existent.

16 December 2025
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Reply from LuxeDecor

Dear Hans,
Thank you for your message. I’m very sorry for the frustration regarding your order. This is not the experience we want for any of our customers.
After reviewing your order, I see it was placed on December 16, 2026 for the Pulaski Hardwood Victorian Brown Curio Display Cabinet. At the time an order is submitted, our confirmation email includes the estimated lead time. As outlined in our Terms and Conditions, shipping timeframes are estimates provided by the manufacturer and may adjust based on availability. 30-Day Return Policy | LuxeDecor
On January 23, 2026, our team proactively contacted the vendor to reconfirm the status of your order. That same day, we emailed you with the manufacturer’s estimated ship date of the week of April 13. Our customer service team followed up again on February 25, 2026 to reconfirm that same estimated ship date. At this time, the order remains within the original estimated timeframe provided by the manufacturer.
To ensure you are receiving our communications, a member of our team will be calling you today to verify your email address. We also recommend checking your spam or junk folders in case any updates were filtered there.
We truly value your business and are here to help in any way we can. If you have any questions or would like to discuss your order further, please don’t hesitate to reach out through our Contact Us page or call us toll-free Monday–Friday, 9:00 AM–5:00 PM CST at 888-733-3201.

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