Luxe Watches Reviews 

796
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I purchased the Omega Seamaster 007 Commander’s Watch Limited Edition from Luxe Watches. I am extremely pleased with both the watch and the high level of service I received. The wrist-piece is beautif... See more

Rated 5 out of 5 stars

Had a brilliant experience with Luxe Watches. I was on holiday when I suddenly realised my watch insurance had expired, proper panic moment. I gave them a call expecting to wait the couple of days m... See more

Rated 5 out of 5 stars

Did a deal with Charlie amazing guy lovely shop great selection of watches to choose from will definitely be making my next purchase from these guys serious is second to none

Rated 5 out of 5 stars

A very professional, smooth transaction from start to finish. Charlie was very courteous and was not pushy when we met up to discuss a potential purchase. The price of the watch I was considering buyi... See more

Company details

  1. Watch shop
  2. Boutique
  3. E-commerce service
  4. Jeweller
  5. Jewellery Valuer
  6. Watch repair shop

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

796 reviews

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4.8

All reviews

(796)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and personal service

Having used other competitors in the past to repair and service my Tag and waited months for it to be processed and returned, I was super impressed by Luxe. I got a personal call and the service was friendly, fast and good value. Highly recommend.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

The Whole Experience was excellent from…

The Whole Experience was excellent from start to finish and was a pleasure dealing with Charlie, Purchased my first Ap and was it totally as described on collection, Highly Recommend the company and will no doubt Purchase from them again.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Bought my watch at Luxe Watches

Bought my watch at Luxe Watches, excellent & personalised service. Charlie sent photos on WhatsApp, sized the watch prior to delivery.
Delivery prompt and arrived as agreed.
Will definitely go back again, thank you

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy processs

I came in just trying to get a feel of what watches I liked within budget.

Found the perfect one slightly outside of it and Charlie at Luxe was able to help in anyway he could.

I ended up picking the watch up 5 days later.

Would recommend and will be a returning customer.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

I recently had links taken out from my…

I recently had links taken out from my watch and would definitely recommend this company to anyone. The service was great and super time efficient, I was seen to straight away. Really reasonable prices too.
Thanks again!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Very trustworthy!

Excellent staff, really know their stuff! Charlie was really helpful and knowledgeable. Luxe sold my watch on consignment and got me a fair price. Money was transferred within the agreed timeframe. Everything was communicated very professionally and clearly. Will definitely use them again to sell watches in future. I would not hesitate to buy a watch from them either!

18 April 2024
Unprompted review

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