Luxe Watches Reviews 

795
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a brilliant experience with Luxe Watches. I was on holiday when I suddenly realised my watch insurance had expired, proper panic moment. I gave them a call expecting to wait the couple of days m... See more

Rated 5 out of 5 stars

Did a deal with Charlie amazing guy lovely shop great selection of watches to choose from will definitely be making my next purchase from these guys serious is second to none

Rated 5 out of 5 stars

A very professional, smooth transaction from start to finish. Charlie was very courteous and was not pushy when we met up to discuss a potential purchase. The price of the watch I was considering buyi... See more

Rated 5 out of 5 stars

Hassle free experience from start to finish. Kept me updated throughout the whole process and the watch is perfect. Thanks again Charlie !!!

Company details

  1. Watch shop
  2. Boutique
  3. E-commerce service
  4. Jeweller
  5. Jewellery Valuer
  6. Watch repair shop

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

795 reviews

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4.8

All reviews

(795)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and smooth transaction

Easy and smooth transaction. Saw the watch online in the morning, called up the shop and Charlie answered. He gladly answered all of enquiries. Drove to their place later, viewed the watch in person then bought it. The shop has a very nice ambiance and very professional. Definitely highly recommended 👍🏻

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at Luxe watches…

Great experience at Luxe watches showroom today cannot fault the customer service and comfortable experience, puts the likes of the uncomfortable traders at hatton garden to shame . Look forward to a future purchase here .

6 August 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent and…

The customer service was excellent and turn around time was fast.

I called and inquired about a watch and Arif was able to source it the very same day, and within a few days I had my watch.

I highly recommend

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Insurance valuation

Fantastic quick turnaround on insurance valuation for my submariner. You’ll certainly have my business in future.
Great service guys, thank you.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Quick online valuation

Quick online valuation. Oliver at Luxe Watches was very helpful in providing a remote valuation of my A Langhe Sohne for insurance purposes. I would return for future work.

1 July 2024
Unprompted review
Rated 4 out of 5 stars

Good professional team

I sold my watch on consignment with the team at Luxe watches and they were very professional and did a great job of marketing the watch and selling it within a few weeks. I got a good price for it and will be sure to use them again. Thanks to the team!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful and hassle free!!

Charlie was Incredibly helpful and made the full experience hassle free. Easy communication over the phone along with some photos and a video showing the watch’s condition. I’ve purchased my first Rolex here and wouldn’t want to go anywhere else!

Thank you!

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Fast and personal service

Having used other competitors in the past to repair and service my Tag and waited months for it to be processed and returned, I was super impressed by Luxe. I got a personal call and the service was friendly, fast and good value. Highly recommend.

7 June 2024
Unprompted review

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