Luxe Watches Reviews 

795
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a brilliant experience with Luxe Watches. I was on holiday when I suddenly realised my watch insurance had expired, proper panic moment. I gave them a call expecting to wait the couple of days m... See more

Rated 5 out of 5 stars

Did a deal with Charlie amazing guy lovely shop great selection of watches to choose from will definitely be making my next purchase from these guys serious is second to none

Rated 5 out of 5 stars

A very professional, smooth transaction from start to finish. Charlie was very courteous and was not pushy when we met up to discuss a potential purchase. The price of the watch I was considering buyi... See more

Rated 5 out of 5 stars

Hassle free experience from start to finish. Kept me updated throughout the whole process and the watch is perfect. Thanks again Charlie !!!

Company details

  1. Watch shop
  2. Boutique
  3. E-commerce service
  4. Jeweller
  5. Jewellery Valuer
  6. Watch repair shop

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

795 reviews

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4.8

All reviews

(795)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic through out

Absolutely fantastic communication
They really stepped up the game to get me what I wanted at the price I wanted to pay
Items arrived the following day double boxed and packed well with tracking through out
Items arrived as in the pictures and description if not better 😁

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Charlie was personable and engaging it’s not just about selling. Knowledgeable about all watches and will be visiting again.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

My watch came out like new!

Went to collect my refurbished 2018 Yachtmaster and whilst there mu husbands watch was a bit loose, so Oliver removed a link there and then. The Yachtmaster came out like brand new - Excellent Service

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Just bought a Patek from Arif at Luxe…

Just bought a Patek from Arif at Luxe watches. The quality and service was nothing short of 5 star. There was no hard sell at any point. All of the information I needed was at hand and it was provided to me without even having to ask. They have a range of watches and jewellery to choose from and I’m sure they could find the item you are looking for if they didn't have it in stock. I ended up purchasing a beautiful pair of diamond earrings from them too for my wife’s birthday.
All in all I can’t rate them high enough. Well worth a visit on line or in store!!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed at all I ordered a watch…

Not impressed at all I ordered a watch via Chorno24 and they did not deliver.
I called thwm so many times and the service and lack of foĺlow up was so bad
I'm having to go through reclaiming over 18k fron an escrow account. I would suggest you avoid.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service and will be back for my next purchase, thanks guys.

Recently brought a watch from these guys and they were great from initial contact to handover.

I was recommended by a friend to get in touch with Charlie as he would be able to source a watch i was interested in.

Charlie sourced the watch brand new and was on my wrist within 3 weeks.

Great service and will be back for my next purchase, thanks guys.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Transaction

I would like to thank Charlie for the smooth transaction and helping me with every step of the purchase including delivery. Very satisfied customer. Definitely recommend and definitely will buy again

25 August 2025
Unprompted review

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