Luxe Watches Reviews 

795
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a brilliant experience with Luxe Watches. I was on holiday when I suddenly realised my watch insurance had expired, proper panic moment. I gave them a call expecting to wait the couple of days m... See more

Rated 5 out of 5 stars

Did a deal with Charlie amazing guy lovely shop great selection of watches to choose from will definitely be making my next purchase from these guys serious is second to none

Rated 5 out of 5 stars

A very professional, smooth transaction from start to finish. Charlie was very courteous and was not pushy when we met up to discuss a potential purchase. The price of the watch I was considering buyi... See more

Rated 5 out of 5 stars

Hassle free experience from start to finish. Kept me updated throughout the whole process and the watch is perfect. Thanks again Charlie !!!

Company details

  1. Watch shop
  2. Boutique
  3. E-commerce service
  4. Jeweller
  5. Jewellery Valuer
  6. Watch repair shop

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

795 reviews

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4.8

All reviews

(795)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a new battery fitted

Had a new battery fitted. It was very professional from sending a prepaid special delivery envelope and the way to pack the watch until it came back (well packed again). They were easy to contact as well. Oliver Ryan looked after me very well

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Stunning Watch

Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Arif was a pleasure to do business…

Arif was a pleasure to do business with.

I turned up on the off chance and saw a couple of watches I liked and he had no problem with helping me decide and allowing me to try them on with no pressurising at all.

I came back the following day and purchased the watch

I will defo be seeing these guys again in the future and would recommend trusting this company with your purchase

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Charlie ⭐️⭐️⭐️⭐️⭐️

Rang Charlie on Tuesday enquiring about a two tone sky dweller (that wasn’t on the website) and I had one on my wrist by Friday morning. Great service and easy to deal with, 100% will be using again in the future. Thanks again Charlie!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Well what can I say.

Well what can I say.
Luxe watches have provided myself and my fiancée with a beautiful James Cameron deep blue Sea-Dweller.
From start to finish a stress free purchase and an excellent watch just as it was described.
This is my first Rolex and I’m loving every minute of it.
Thank you Luxe Watches.
Darren & Clare-Dorset

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

This is second time I had to buy watch from them and received the same exceptional service from each and everyone of them .
Thank you so much Arif , Charlie and Luxe team. Happy to come again !

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff , excellent service you know exactly what your paying for regard having a watch serviced , always informed of anything g that needs replacing you don’t just buy a watch you look after it by regular servicing.

31 May 2025
Unprompted review

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