Luxe Watches Reviews 

795
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a brilliant experience with Luxe Watches. I was on holiday when I suddenly realised my watch insurance had expired, proper panic moment. I gave them a call expecting to wait the couple of days m... See more

Rated 5 out of 5 stars

Did a deal with Charlie amazing guy lovely shop great selection of watches to choose from will definitely be making my next purchase from these guys serious is second to none

Rated 5 out of 5 stars

A very professional, smooth transaction from start to finish. Charlie was very courteous and was not pushy when we met up to discuss a potential purchase. The price of the watch I was considering buyi... See more

Rated 5 out of 5 stars

Hassle free experience from start to finish. Kept me updated throughout the whole process and the watch is perfect. Thanks again Charlie !!!

Company details

  1. Watch shop
  2. Boutique
  3. E-commerce service
  4. Jeweller
  5. Jewellery Valuer
  6. Watch repair shop

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

795 reviews

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4.8

All reviews

(795)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

I sent my Omega 300M for service and…

I sent my Omega 300M for service and repair. Not only were they faster but cheaper and the communication was superb. An excellant parcel to put my watch into and a prepaid envelope. The photograph of them having recieved the watch the next day. And then a quotation for the work just 24 hours later. The entire start to finish was only 5 weeks and that included Christmas. They were 2 months faster and £300 cheaper than Omega quoted me for the same work.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Service & Team

I visited the boutique few days ago to buy a watch and I had an amazing experience. Arif and the team were very helpful and made the experience enjoyable. I am looking forward to go back soon.
Thank you to lux watches for making it possible to get my dream watch.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

I Needed a valuation doing on a watch…

I Needed a valuation doing on a watch for my insurance policy. I uploaded all the information I was asked for and as promised 2 days later the Validation Certificate was emailed to me.
I found this service extremely trustworthy and reputable business that I would highly recommend.

Thank you

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have nothing but praise for Arif, Oliver and the team at Luxe Watches. I ordered a Rolex from them in October which developed a fault, the team were very attentive and fixed the watch and gave it a service before sending it back to me. Amazing service and would definitely buy from these guys again and recommend to friends!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Charlie was very helpful from start to…

Charlie was very helpful from start to finish with my purchase. I could not recommend luxe watches highly enough, the service from Charlie from start to finish was top. He really understood what I was looking for and showed me some great insight into the luxury watch market.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Bought a watch from Charlie the whole process was excellent very professional and made me feel comfortable throughout whilst assessing my options. Ended up with the right fit for me and will always use Luxe in the future,

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Faultless

Unbelievable service from Charlie and the team. Wouldn’t buy Jewellery or watches from anywhere else. They go above and beyond the rest and definitely need more recognition.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Don’t hesitate to use Luxe Watches if you’re thinking about getting your Rolex watch serviced. Great communication at every step of the process and considerably cheaper than going direct to the Rolex outlets. Exceeded my expectations by returning my watch within 3 weeks despite the initial estimate of 4-6 weeks. Included the bonus of a one off free valuation too.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience

“I had an exceptional experience with Luxe Watches. From start to finish, everything exceeded my expectations. The quality of the watch was outstanding, and the attention to detail was evident in every aspect. Would highly recommended them.

5 November 2024
Unprompted review

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