Lycamobile has the best data or voice plans. Your airtimedoes not expire like some providers do. No validity period. Use your airtime until you finish it. I recommend Lycalmobile to everyone.
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I don’t understand why the LYCA SIM card doesn’t work in EU areas even if my it is originally from poland. During trip, all my friends SIM card who use other providers work but mine. I enabled mobile... See more
Company replied
You are by far the shittiest mobile carrier I've ever dealt with. I can't even imagine how much money I've lost because of your stupid app. And on top of that, you idiots somehow manage to "update... See more
Company replied
I ordered the Unlimited package for my Lycamobile number. The payment via BLIK went through without a hitch. The package appeared in my Lycamobile account after a few moments. I’ll be testing it in t... See more
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Company details
Written by the company
Lycamobile oferuje darmową kartę SIM Prepaid na tanie międzynarodowe i krajowe rozmowy oraz pakiety internetowe. Zamów online kartę SIM z usługą przedpłaconą lub doładowanie już dziś!
Contact info
Poland
- lycamobile.pl
3.4
Average
437 reviews
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Great service
Konrad was very patient and polite. He knew the steps required to help me solve my problem. It was a wonderful experience... Unlike most other customer service chats.
11 December 2024
Unprompted review
Reply from Lyca Mobile PL
Dear Tina,
We're so glad to hear you had a positive experience with Konrad. It's wonderful to know he was able to help you resolve your issue. We strive to provide excellent customer service, and we're happy to hear that Konrad exemplified that commitment.
Regards,
Lycamobile operations
Terrible Customer Service Despite 8…
Terrible Customer Service Despite 8 Years of Loyalty
I’ve been a loyal Lyca Mobile customer for the last 8 years, but my recent experience with their customer service was shocking. I called for help registering my eSIM because every store I went to couldn’t complete the process. When I finally reached a customer service agent, he was completely unhelpful. I even mentioned my long-standing loyalty to the company, hoping for a little extra support, but he just rushed me off the phone.
I asked him to speak with the store staff to guide them through the registration, but he refused, saying he couldn’t wait and had to end the call. His unwillingness to help was clear, and I was left with no solution despite nearly a decade with Lyca Mobile. This was by far the worst service experience I’ve had, and it makes me seriously reconsider staying with them. Terribly disappointing.
8 November 2024
Unprompted review
Reply from Lyca Mobile PL
Hi Ria,
We’re truly sorry to hear about your recent experience and especially regret that this happened after your many years with us. Your loyalty is incredibly important, and we want to ensure you receive the dedicated support you deserve. I apologize that the assistance you requested wasn’t provided and for any frustration this has caused.
To address the e-SIM registration issue, please share your Lycamobile number and an alternate contact email with us at trustpilotreview@lycamobile.com, and we’ll connect you with a team member who can guide you through this process.
Regards,
Lycamobile Operations
THE WORST NETWORK IN THE WORLD
I advise you to avoid this network WITH A WIDE ARCH 4 YEARS OF NO COVERAGE, CONNECTION LOSING A TRAGEDY!! THIEVES I CHARGED THE PHONE BUT I HAD NO FUNDS IN THE ACCOUNT AND NEVER RECEIVED A REFUND I DO NOT RECOMMEND!!
9 October 2023
Unprompted review
Reply from Lyca Mobile PL
Hi Anastazia,
I’m truly sorry to hear about your experience with our service. Your feedback is important, and I want to address your concerns directly.
I understand that you've faced ongoing coverage issues and have not received a refund for the funds that were charged to your account. This is not the experience we aim to provide, and I apologize for the frustration this has caused you.
To help us resolve this matter, could you please provide the following details:
1. Your phone number associated with the account
2. The date of the charge you are referring to
3. Any transaction reference numbers, if available
Once I have this information, I will escalate your case to ensure it is resolved as quickly as possible. We appreciate your patience and understanding as we work to make this right.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Very bad network in my area.
Very bad network in my area. Fabryczna 21 55-220
12 August 2024
Unprompted review
Reply from Lyca Mobile PL
Hi Mahesh,
I'm sorry to hear that you're experiencing network issues in your area. We understand how important reliable service is, and we'd like to help resolve this for you.
Could you please provide us with more details, such as the specific issues you're facing (e.g., call drops, slow internet, etc.) and any other relevant information? This will help us investigate the problem more effectively and work on a solution to improve your experience.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Data do not work
I have available 27GB of 30Gb data but my internet is not working. I contact the customer service but the number is not working too. I chatted with the live agent and they sent me the same question and message for 30 minutes. It is a joke company!!!!!!
I am disappointed with the customer service.
DO NOT RECOMMEND!!!!!!!!!!!
1 March 2024
Unprompted review
Reply from Lyca Mobile PL
Hi Catherine,
We sincerely apologize for the inconvenience you've experienced with our services. We understand how frustrating it can be when you encounter issues with your data connection, especially when you have sufficient data remaining.
We are currently investigating the issue you've raised with our technical team to determine the cause of the problem and resolve it as quickly as possible. We understand the importance of reliable internet access and are committed to ensuring that you receive the service you deserve.
To better assist, kindly provide us with your Lycamobile number and email address via our private channel at trustpilotreview@lycamobile.com. We value your feedback and appreciate your patience and understanding as we work to rectify these issues.
Naveen
Lycamobile Team
Missing and hidden terms for expiration of plans
When you purchase a lycamobile prepaid plan, e.g. "to-all-xs", then on the corresponding web page there is no description of what happens if you don't renew the plan in time, that is clearly visible outright.
This most important information appeared to be hidden behind a spoiler "Terms and Conditions - National plans " in the bottom of the page, and currently it doesn't even mention mobile data. It only mentions phone calls: "Customers must keep the required balance to activate the bundle. Any calls after the bundle allowance, will be charged on the Standard rate."
So the bundle has de-activated unexpectedly, and the following top-ups sufficient to last for more than a month have been burnt in a few days by insane price for a MB of mobile data.
I must note that with some other mobile providers you can purchase a plan, and it doesn't de-activate just because you haven't paid on time.
The plan stays with you for a long time, and every top-up contributes to this plan.
So this whole experience appears to be highly unfair towards clients, and I don't even think it's legal, because Terms and Conditions do not mention mobile internet directly, except for roaming, which was not the case for me.
Update: the reply from LycaMobile has sent me to the same site that I've been quoting, without even referring to specific text. Thank you very much.
Well, I still don't see the exact information I've mentioned was missing.
I still don't think that hiding important information behind spoilers is a fair practice.
And for me it hasn't been obvious that the bundle gets disabled if you haven't paid on time, especially since I'd got used to better practice before.
10 February 2024
Unprompted review
Reply from Lyca Mobile PL
Dear Dmitry,
Thank you for sharing your experience with us, and I apologize for the inconvenience caused. Regarding the bundle details, we would like to inform you that the bundle details are available. Please visit the website: https://www.lycamobile.pl/pl/pakiet/to-all-xl/
For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
I am 100% satisfied with LYCA Mobile's…
I am 100% satisfied with LYCA Mobile's customer care services. Ms. Regina helped me transfer my old number to the new one.
She's a polite and nice lady. She did a great job of clearly outlining all the steps.
Thank you.
24 August 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Akanksha,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Regina. You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Reply from Lyca Mobile PL
Dear Shibu,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Sunitha. You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Helped to set up a new sim card
Helped to set up a new sim card, was patient , explained a lot, helped to log in to lycamobile website, then set up mobile internet. Support name Anish(3206)
31 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Aloyzas,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Anish. You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Very good 🙂and nice price for pockets
23 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Customer,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to concern agent.
Kind regards,
Bhuvana
Lycamobile team
Anish(3206) knows what exactly the…
Anish(3206) knows what exactly the problem is and instruction are given accordingly to solve the issue. It was great to have timely response
12 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Sreenu,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Anish.
Kind regards,
Bhuvana
Lycamobile team
Very good help with my problem ,sim…
Very good help with my problem ,sim damage ,but issue sortet
7 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Rafal,
Thank you for your appreciation for our agent and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
My lyca number was not working from…
My lyca number was not working from about last 4 to 5 months, then I chated with the customer care his name vinodhini and he helped me to get my old number back thanks a lot for such a good service..
29 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Anwar,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Vignesh.
Kind regards,
Bhuvana
Lyamobile team
Very good service and assistance
22 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Harikrishnan,
We're delighted to hear that you had an amazing experience at Lycamobile. Our agents on the ground deserve all the credit and we'll pass your message to them.
Regards,
Albert
Lycamobile team
Compliment on Customer Service via Live Chat
I did not know how to activate the pre-paid bundle, so I asked for help via LIVE CHAT.
Vinodhini was really helpful. She responded quick and supported me well. Thank you again!
20 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Nguyen,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Vinodhini.
Kind regards,
Bhuvana
Lycamobile team
Vinodhini
Customer Care Person Name - Vinodhini.
I Appreciate her help. I have got very quick response and happy with service
18 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Yoga,
Thank you for your appreciation for our agent Vinodhini and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
That review for Vinodhini
That review for Vinodhini Would like to thank you for your fast and helpful service you provided for transferring my old number .
8 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Sidahmed,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Vinodhini.
Kind regards,
bhuvana
Lycamobile team
THE BEST EMPLOYEE REGINA
I would say the girl name is regina who helped me for changing my lyca new sim to old number, it was very quick and very supportive manner, i really apprecaited that, THANK YOU AGAIN TO REGINA
6 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Yash,
Thank you for your appreciation for our agent REGINA and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
bhuvana
Lyamobile team
Quick help given
There was a CSR named Vinodhni who was really calm and super friendly! I lost my phone and had to change my number from new to restoring the old one and she helped me as quickly she could. She definitely omitted some of my stress after losing my phone. :) Thanks
3 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Dhruvesh,
Thanks for taking the time to share your opinion on Lycamobile Service. It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best, and we will convey your kind words to Vinodhni . Thank you and remember; we value you!
Kind regards,
bhuvana
Lycamobile team
Wonderful service with friendly and…
Wonderful service with friendly and professional handling of my issue by Vinodhini. Kudos.
31 May 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Mouni,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Vinodhini.
Kind regards,
bhuvana
Lycamobile team
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