Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
903 reviews
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Billing exta every month and zero…thank heavens new competitors
Billing exta every month and zero reponse to compliants .
8 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear John,
We are sorry to hear that you are experiencing an issue with an overcharge.
We sincerely apologize for the inconvenience caused.
To assist you further, could you please provide a Lyca mobile number, registered email address, and any reference number. This information will help us investigate the matter more effectively and provide a quicker resolution.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com.
What a job I had trying to chancel my…
What a job I had trying to chancel my Lyca mobile plan.NO thanks some people don’t forget.
9 February 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Paul,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
0 stars once again
0 stars once again! They are actually trying to steal my card details to force me to auto renew! I have deactivated my auto renewal and yet it doesn’t allow me remove my card saying renewal is already mapped! I have sent a mail and they were asking multiple questions which I have answered and still no feedback! These questions are irrelevant by the way since it is sent from the registered email address . They don’t pay attention too! Remove my card!!!!! The cso is asking for charge
4 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Sandra,
We are sorry to hear that you are unable to remove your card details. In this case, we have sent an email regarding this issue to your registered email address. Kindly check your inbox and spam folder.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
It is a good experience to take the SIM…
It is a good experience to take the SIM of Lyca mobile.Its speedy, clear and non interrupted service.
5 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Muhammad,
We are happy to hear that you had a good experience with our SIM and service! We appreciate you taking the time to share your positive feedback with us.
Best Regards,
LycaMobile Trust Pilot Team
Good service at reasonable cost
Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow translation. I have not been able to read any of the messages received.
Lyca has since reached out to try and resolved this issue.
30 March 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Very good
Very good, cheap, reliable and sustainable network.I recommended Lyca sim.
5 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear that you find our network reliable, sustainable, and affordable. Thank you for recommending our SIM; we appreciate your feedback.
Regards,
Lyca Mobile Trustpilot Team
I am writing this to warn others about…
I am writing this to warn others about Lycamobile Portugal’s incompetent and dangerous customer service. After losing my phone, I contacted them to block my SIM and perform a SIM swap to recover my number, which is linked to all my bank accounts and government IDs.
Despite providing my official NIF (Tax Number), my PUK code, and the ICCID serial number, they refused to help me. Their reason? Their outdated security script requires a list of "recently dialed numbers." As a modern user, I use mobile data for all my calls (WhatsApp/Social Media). Because I don't make traditional voice calls, they have "flagged" my account and reached a dead end.
Even worse, they refused to confirm if my lost SIM was even blocked, leaving my bank accounts vulnerable to fraud. They have now forced me to resolve this via email, which they are ignoring. They are effectively holding my phone number hostage because their system doesn't understand how people use smartphones in 2026.
Avoid this network if you value your security or your time. I am now filing a formal complaint with ANACOM and the Livro de Reclamações.
4 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Narayn,
Thank you for your feedback. We’re sorry to hear about your experience with LycaMobile.
Based on your review, we’re unable to locate your account due to missing details. Please share your LycaMobile number, email ID, or reference number via the secure link sent to your Trustpilot email, or contact us at trustpilotreview@lycamobile.com mailto:trustpilotreview@lycamobile.com with your mobile number in the subject line.
Once received, we will review and assist you promptly.
Best regards,
LycaMobile Trustpilot Team
REAL THIEVES
REAL THIEVES – stay well away from these scoundrels
Sales that vanish, customer service that’s non-existent, a rubbish app, top-ups that aren’t credited but are still charged for – never again with this lot. They lure you in with low prices, then when you actually get to know them
they just pretend nothing’s happened – UNBELIEVABLE!!!!
27 March 2026
Unprompted review
Reply from Lyca Mobile PT
Dear claudio,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
⭐☆☆☆☆
⭐☆☆☆☆
A disappointing service from start to finish. A plan that promises stability but delivers constant frustration. The internet fails at the worst possible moments, as if it’s testing the customer’s patience every single day.
The biggest issue, however, is the renewal process: disorganized, confusing, and at times outright abusive. I have experienced duplicate charges more than once, with no transparency or timely resolution. It is unacceptable to pay twice for a service that doesn’t even meet basic expectations.
The experience is defined by stress, wasted time, and a constant feeling of being disrespected. I would not recommend this to anyone who values their money and peace of mind.
3 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re very sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.
We understand your concerns regarding network issues and duplicate charges. Thank you for sharing your details with us. One of our team members will reach out to you shortly to assist further and ensure your concern is fully resolved.
If you would like to contact us directly, please feel free to email us at trustpilotreview@lycamobile.com.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PT
Prezado(a) Cliente,
Agradecemos muito suas amáveis palavras e seu feedback positivo. Ficamos muito felizes em saber que você teve uma boa experiência com nosso serviço.
Seu reconhecimento significa muito para nós e motiva nossa equipe a continuar oferecendo o melhor suporte possível a todos os nossos clientes.
Caso precise de mais alguma ajuda, não hesite em nos contatar a qualquer momento. Estamos sempre à disposição.
Atenciosamente,
Equipe LycaMobile Trustpilot
internet is not good not even 4g work…
internet is not good not even 4g work well 👍🏻
2 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Avas,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your E-Mail address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Thank you Dilma for your lovely support…
Thank you Dilma for your lovely support and patience.
I appreciate it.
1 April 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Akki,
We are so happy to hear that you received such wonderful support. We truly appreciate you taking the time to share your kind words with us.
Regards,
Lyca Mobile Trustpilot Team
Rip-off, Not advised at all
Do not use this provider under any service, they keep charging you under their auto renewal disguise and save your card details for 365 days as per their company policy. This provider uses this dark pattern to keep charging your card. Stay away at any cost
31 March 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Zeeshan,
Thank you for sharing your feedback with us. We are sorry to hear about the auto renewal issue you experienced and appreciate the opportunity to assist you.
We are currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trustpilot Team
Soo good and soo fast transaction and…
Soo good and soo fast transaction and service
29 March 2026
Unprompted review
Reply from Lyca Mobile PT
Dear bijay,
We are happy to hear that you had a positive experience with our fast transaction and service. Thank you for your feedback; we appreciate it!
Best Regards,
LycaMobile Trust Pilot Team
Inexpensive but flawed
Plus
It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good.
It's easy to join first off either by purchasing a card from one of the numerous small store resellers or online.
I can now hotspot it, which I couldn't do just a few months ago.
Minus
Sometimes the data connection doesn't always run smoothly despite good signal strength.
It seems to consume more data than the equivalent identical usage using other operators.
My most recent automated payment showed as failed despite the fact the linked card was active and funded. 20 minutes wait to speak to customer service. Agent stated they could only make one attempt at taking payment so I should cease the tariff I am (was?) on my choose another. I did this and it now costs 2 euro more. So I suspect they were forcing me to change tariff
Tariff changes cannot be done in the app, which is of limited use.
30 March 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Steve,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
I buy 100 gb data on 6.4 euro but they…
I buy 100 gb data on 6.4 euro but they deduct my 8 euro fool
19 March 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Suman,
Thank you for taking the time to share your feedback. We are sorry to know that you have been charged more than the bundle price.
Based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Reply from Lyca Mobile PT
Hi Farid,
Thank you for your positive feedback. We are delighted to hear that you had a good experience with our service.
Regards,
Lyca Mobile Trustpilot Team
Good very help ful
27 March 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Maruf,
We appreciate you taking the time to share your positive experience, we are glad that we could be helpful to you.
Best Regards,
LycaMobile Trust Pilot Team
Stress-free cancellation
Stress-free cancellation
I need to cancel my data plan and I was expecting a difficult process, but Amanda made incredibly easy. She is professional, did not try to pressure me into staying, and handled the request in minutes.
I really appreciate the transparent and respectful customer service.thank for the help!
25 March 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Bikram Gurung,
We're happy to hear that the cancellation process was stress-free. We appreciate your positive feedback regarding the transparent and respectful service you received. Thank you for sharing your experience!
Best Regards,
Lyca Mobile Trust Pilot Team
Solid low-cost mobile carrier
Solid low-cost mobile carrier. Easy to use website. Good service, even better prices. I have no complaints.
25 March 2026
Reply from Lyca Mobile PT
Dear Roy,
We are happy to hear that you find our service and website easy to use, and that you're satisfied with our prices. Thank you for your positive feedback!
Best Regards,
LycaMobile Trust Pilot Team
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