i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
I like to rate about your service moderate due to very weak network service. Hope this will be improve up coming days soon. Thank you
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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But all good some month internet not…
But all good some month internet not working ..I don't know what problems. ..
30 June 2026
Reply from Lyca Mobile PT
Dear Gurmukh,
We're concerned to hear about your internet issues. We are actively looking into this to improve our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad network and internet not working…
Bad network and internet not working properly, please fix it
29 June 2026
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing network and internet issues. I understand how frustrating it must be when your connection is not working properly.
Updated Response: I have refreshed your network settings and additional information has been shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Great offer but they need to improve…
Great offer but they need to improve their network
30 June 2026
Reply from Lyca Mobile PT
Dear Aaron,
We appreciate your feedback on our offer. We are actively working to enhance our network performance for a better experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The network it disappears maximum times…
The network it disappears maximum times and takes time to recover
30 June 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing frequent network drops and delays in service recovery.
Thank you for sharing the details. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and restore a more stable connection as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Roshniben,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team
Good network
29 June 2026
Reply from Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
Am big problem is interest issue not…
Am big problem is interest issue not for network correct
7 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Harmandeep,
I’m sorry to hear that you’re experiencing issues with your internet service. I understand that the problem is with your data connection rather than network coverage.
We would like to investigate this further. Could you please share your mobile number, current location (including postcode), handset make and model, and any error message you receive when trying to use mobile data?
Once we have these details, we’ll review the issue and assist you with a resolution as soon as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Chandra,
I’m sorry to hear that you're experiencing issue with network. I understand how frustrating this must be.
Updated Response: I have refreshed the network settings and also additional details have shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Foysal,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team
Worst experience ever
29 June 2026
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’ve had such a disappointing experience. We understand your frustration and regret that our service did not meet your expectations.
Your feedback is important to us and will be shared with the relevant team for review and improvement. If there is a specific issue you would like us to look into, please provide more details and we’ll be happy to assist you.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing poor network quality. I understand how frustrating it can be when your connection does not perform as expected.
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I’m happy with Lyca service
I’m happy with Lyca service , and enjoying , they giving me a lot of plans , which is really great work for me , thanks Lyca
29 June 2026
Reply from Lyca Mobile PT
Dear Prince,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re facing frequent network issues. I understand how frustrating it can be when your connection is not reliable.
Updated Response: We have sent you an email with further details for a thorough investigation.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
It is easy to activate plans and change…
It is easy to activate plans and change them if you have the app.
28 June 2026
Reply from Lyca Mobile PT
Dear customer,
We're happy to hear that our app makes managing plans easy for you. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing very poor network quality. I understand how frustrating this must be.
Updated Response: We have sent you an email with further details for a thorough investigation.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Ashwani,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team
Frequently network stop
There is more problems about network frequently stop and again on
29 June 2026
Reply from Lyca Mobile PT
Dear Mosarrof,
I’m sorry to hear that you’re experiencing frequent network interruptions. I understand how frustrating it can be when your connection keeps stopping and reconnecting.
Updated Response: I have refreshed the network settings and also additional details have shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We are so glad you are part of our community!
Thank you for the fantastic star rating.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing network issues. I understand how frustrating this must be.
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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