Goldcar Rental Reviews 

DO NOT USE THIS COMPANY. I never write reviews but after my experience with goldcar I have to warn others to not use this company.

Firstly I was charged and extra full day rent for being 10 minutes late for my drop off time. But by far the worst experience was I was charged a parking fine and rang them about this and they said they would charge me £40 to sort this issue out. They did not. Instead they passed my debt on to debt collectors and I had to pay £65 to make sure they did not come round to my house or take me to court.

Avoid at all costs

AVOID AT ALL COSTS.

If I could leave this no stars I would.

Not only did they manipulate, twist and force us to pay £200 for their ‘insurance’ for the week. They gaslight you and bully you, and then give you a rubbish beaten up car for the convenience.

Not only this… Despite paying for 6 days, and returning the car 5 days, 1 hour and 45 minutes after…because we’d set the time as 5 o’clock on the return date (an innocuous time as we had paid for the whole day), because we returned the car 45 minutes after we have been charged £79 to the card randomly, days later. This is, regardless of the pointless nature of the time, because we returned it 45 minutes after. Whilst all over the goldcar website it describes a ‘59 minute grace period’, hidden deep in the terms and conditions it details a ‘29’ minute grace period for France only.

Despite it being bogus, we had paid for the whole day and wouldn’t have changed the price of our booking had we put 11.45 that night.

Scam. Bullying. Harassing. Condescending.

Avoid at all costs, you won’t save money. They’ll take more money off you forcibly through made up rules and random retrospective charges that they do not put down in writing, just randomly take from your account.

Honestly I could not recommend them less. We had problem after problem when we arrived, and the staff were SO rude! Our hire expired because our plane was delayed - they tried to charge us £250 extra to get the same car we’d already paid for, then we had to wait 2 hours to get the car. Also they lied to us about needing to buy insurance, saying there would be a huge transaction fee if we paid the deposit on our card - there wasn’t, they were just lying to try and sell it to us. If I could give less than one star I would. I’ve never experienced service this bad

Feels like a scam. I don’t understand this is legal. You book online a car thinking this the actual price. Once you get to the counter, after 1,5h waiting queue, you have to pay more then double in additional costs, from 180 euro online to 520 euro in total but you can’t cancel otherwise you lose the 180 euro you payed for the online booking. Never use this company.

close to fraud.... no service at all from staff, the deposit they keep for over a month after return of the car.

not recommended

Worst car rental company, I had a very bad experience.
I booked online for a fixed price. When I got to the counter to pick up the keys, just because I didn't have a credit card, they made us pay an extra €250, plus premium insurance otherwise nothing done. Without previously informing us. Then, a month later, after I returned the car, they charged us an extra €40 for "account management" without my authorisation.

Car returned in perfect condition and signed for then charged €150 for a deep clean. Booked through AutoEurope who say they can't do much unless I can provide pictures. Why would I take pictures if the car was returned in good order and signed off as such? They also tried to tell me that insurance paid through AutoEurope was invalid. AVOID THEM

The experience with renting a car in Goldcar Bari is very good. I am glad that I paid for full insurance and especially the key and go service. I saved a lot of time and stress when renting a car. I did not have to go through the queues that were at the airport not only at Goldcar, but also at all other rental companies. I picked up the vehicle in a few minutes and was able to drive. I also had peace of mind thanks to the full insurance, because in the south of Italy there is a high probability that something will happen. If you want to enjoy a stress-free vacation, do not skimp on insurance. For me, an excellent experience with Goldcar, so I can recommend it.

Do not use. I wish I had read the reviews. It wasn't until after my extortion experience I checked the reviews. I am not sure I have ever seen a company with such negative publicity. Avoid avoid avoid!

The worst rental company out there, you pay in advance and at site they treat you like shit, questioning your choice of car, selling you insurances and claiming that the one you have from VISA are not enough…and in the end you can’t pay the deposit because they claim something is wrong with your card. After almost two hours the neighboring rental company managed to get me a car in 5 minutes and nothing was wrong with the credit card.

Downgrading to one star now that our fuel deposit still have not been refunded. Not even a reply here.

One week since we returned with the car back but there has been no refund of our fuel deposit yet. Otherwise we would give four stars.
Slight upgrade of car when we arrived, but this is quite common with rental companies. A bit slow process when we arrived, but it was late (midnight+) so no problem.
Smooth delivery process, so now we only wait for the deposit to be refunded.

What a terrible company. My booking was cancelled because I used an initial for my first name. Then had to rebook at nearly four times the price.
Will never use again

This company looks like a Scam. I did a reservation, and the pricing was pretty explicit in the App, but then when I tried to get the car they present additional costs. This is totally unacceptable. Please be aware. Don't destroy your travel or your vacations by using this SCAM COMPANY. Find another one.

They wouldn't accept our international drivers license without the original canadian drivers licence. in the end they charged us 90 euro surcharge saying they were doing us a favour. The car was a hybrid mg which was a dreadful car, not fuel efficient, beeping constantly, no radio, uncomfortable seats. Overall, it was a dreadful company to do business with, they are crooks and their fleet of cars is terrible.

When I booked the car, it was advertised as "Mitsubishi ASX or similar". On picking it up, it is a "Sangyong" - a cheap chinese make with horrible ergonomics.
They also try to upsell me to a 'more comfortable' car (a Kia, which I'm not sure is that much better than a Sangyong) and get slightly annoyed when I don't want to pay extra for insurance (despite proving that I'd already paid for excess insurance through rentalcover.com). They also take a 4-figure deposit hold on my credit card and claim the insurance is only "third party" to try to scare me into buying their extra insurance, which I'm sure is a lie.

I looked after the car perfectly, but a few days after returning it I get an email claiming there is damage to the right mirror housing. Goldcar are trying to fleece me of 40 euros for that with an admin fee of 50 euros - total of 90 euros.

Basically a protection racket - avoid

This was a terrible experience including:
- a waiting system to pick up our pre-booked car that meant people picked a ticket up at the desk and were called in an order according to a mystery fast track system. We were bypassed several times
- an extortionate add on insurance charge at the desk
- when we got a puncture after 10 days, instead of being able to get it fixed at locally they insisted on a pickup truck taking me and the car all the way back to Malaga airport to swap the car - a trip of 1.5 hours each way
- at the airport I was given no choice of car but was given a diesel replacement
- when I got home I saw an unexpected £75 on my credit card from Goldcar. I called customer services to query this and was not treated with understanding, I was told to email them. This I did and I received a reply stating: "for the diesel car we have charged 35€, plus 5,25€ of Office Premium and 50€ of the missing fuel of the first vehicle".
They also said in their email: "Remember that for picking up a diesel vehicle, there is a surcharge for this type of fuel, as it is offset by the additional benefits such as lower fuel consumption, lower price of diesel and usually with a more powerful engine." This is quite astonishing and I am getting nowhere at getting a refund for this diesel car that I did not want.
I suggest to anyone reading this review to steer well clear of this dreadful company!

My Flightnetwork voucher for Goldcar, Airport Las Palmas states that the tank may be partially full upon collection. In my case, there was fuel for 290 km. This was noted but later ignored. When I returned the car I had filled up to 490 km. Despite this, I have been charged 18 euros for fuel and 50 euros in penalty for not having filled up, a total of 68 euros, which could have been saved if there had been an agreement between Goldcar and Flightnetwork.
It is thought-provoking that Goldcar does not fill up before delivery to customers, but later charges a fee for filling up and even penalty charges.

Rented a car with Goldcar . Arrived on the airport from Malaga they told us that the booking was cancelelled because they did not had the car anymore ( fiat 500 cabrio) , but when i was aski,ng for the same car , it was possible , only 4 times more expensive than when i booked it . They are thieves , never rent with them !!

I wish I had read all the reviews first before I rented a car from gold car , we rented ours from the airport in murcia and wish we had not , the first car they gave us wasn’t a suv the one we had ordered , but we went along with it and then we got a puncture , so we called the breakdown people out who made us go to a place were we could get the puncture repaired that was over half hour away and then when we got to the garage they told us that they won’t be replacing the tyre and left us stranded in the middle of nowhere we’re , then we got a taxi from the garage to the airport costing £20 euros and we just got there in time on a New Year’s Eve to get another car and then we were charged £280 euros for the tyre repair and the recovery, before they would give us another car but we then had to drive all the way back to were we were staying in San Pedro and put the petrol in ourselves,
The whole experience from these people and the car hire company is a disgrace and I hope one day they go out of business so they don’t inconvenience any other people