M4 Van & Minibus Sales Reviews 306

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being helpful, friendly, and knowledgeable, making the purchasing process smooth and pleasant. The service is consistently described as excellent, with people appreciating the efficiency, ease, and personal touch provided. Reviewers are also very satisfied with the products, noting that vehicles are exactly as described and meet their needs, often with quick delivery and good after-sales support. Conversely, a small portion of people felt dissatisfied, particularly with the reliability of some vehicles, experiencing repeated breakdowns and mechanical faults that rendered them unfit for purpose shortly after purchase. Some customers also mentioned concerns that pre-2019 models with known issues are still being sold without transparent warnings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and excellent... See more

Service

Customers had positive experiences with service, describing it as a genuine 5-star and first-class service... See more

Product

Consumers find product to be positive, with many reviewers consistently praising the vehicles as exactly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we first turned up on a whim, it was 3.50pm on a Sunday afternoon and nearly closing time but even so we were made welcome to have a look around and took printed details of the van we were intere... See more

Company replied

Rated 5 out of 5 stars

We wanted a Luton type van with a tail-lift and maximum feasible payload capacity. Mark outlined the range of possibilities so we were able to narrow them down. He also explained how the onl... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Start to Finish Great company to deal with! Jeremy was very helpful, friendly, and informative throughout our van purchase. We’re based in Edinburgh and chose them because th... See more

Company replied

Rated 5 out of 5 stars

Great service once more when purchasing our used minibus.Did not view the vehicle but bought with confidence as have done previously. Fair price on the overall deal including P/X and delivered when ag... See more

Company replied


Company details

  1. Used truck dealer

Written by the company

M4 Van and Minibus Sales is more than just a vehicle dealership - we are a family-led business built on trust, quality, and exceptional service. For over 40 years, we have been dedicated to providing our customers with high-quality light commercial vehicles, minibuses, and vehicle servicing solutions. What sets us apart is our unwavering commitment to integrity, attention to detail, and an unmatched work ethic. Every vehicle we supply, every service we offer, and every customer interaction reflects our passion for excellence.


Contact info


4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly

Friendly, professional group who made purchasing a pleasure. Lovely van and as described. Would highly recommend and thank you all, especially Nick who dealt with the sale.

23 April 2025
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thank you for the kind words! We're so glad to hear the process was a pleasure and that you're happy with your new van. We really appreciate the recommendation and hope to see you again in the future.

Rated 5 out of 5 stars

I knew of the M4 van centre prior to…

I knew of the M4 van centre prior to dealing with them on this purchase, but I had never used them. There is a reason I have been driving past them for the last 20yrs and they are still there to this day.
It’s basically because they know what they are doing. They got everything covered! I was very impressed with Mark. All the staff were friendly also. I will be using them for all the servicing and repairs when needed on for my van purchase. I would definitely recommend them and use them again.

3 May 2025
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thank you so much for the great review, Martyn. We’re really pleased to hear that after driving past us for 20 years, your first experience lived up to expectations. It means a lot to know you were impressed with Mark and the team - and we look forward to supporting you with servicing and repairs in the future. Thanks again for your recommendation!

Rated 5 out of 5 stars

Went to m4 vans because of the reviews…

Went to m4 vans because of the reviews and I was not disappointed, Nick was amazing from start to finish communicated and reassured me through every bit of the process and filled me with confidence as I was bit worried from being messed around before. Overall extremely happy with service and extremely happy with the van!

5 March 2025
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thank you so much for your kind words! We're delighted to hear that Nick provided such a reassuring and positive experience for you. We understand how important it is to feel confident in your purchase, and we’re thrilled that you’re happy with both the service and your new van. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Fabulous company

Fabulous company, I drove from Kent to get my van, everything was ready, and perfect to go( a year ago now) very happy with the van Indeed as I look after dogs for my work 🥰.

1 March 2024
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thank you for your lovely review! We're so glad your van has been perfect for your work looking after dogs. We appreciate you making the trip from Kent and are delighted you're still happy a year on.

Rated 5 out of 5 stars

Thus is 4th 17 seat bus bought from…

Thus is 4th 17 seat bus bought from nick at m4 absolutely brilliant service every time wouldn't go anywhere else
Great service phoned on Friday afternoon had bus prepared and ready for me to collect within 24 hours
Fabulous

22 February 2025
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thank you, Patrick.

Rated 5 out of 5 stars

Can’t fault the service we received…

Can’t fault the service we received from Lee at M4 Van Centre. He went out of his way to source the van we wanted within our budget and came up with a stunner! - a low mileage Renault Trafic Sport, which we absolutely love.
What makes them different to other van sales within the area, is their ‘no hard sell approach’, we weren’t pressurized into making a decision there and then. A £250 deposit secured the van and we could collect once we sorted out our finances.
On the day of collection, we were given a run through of what buttons did what and they included a 6 month warranty for peace of mind.
If you’re looking to replace your van, have a look at their current stock or give them a ring, as they sourced our van within a fortnight of our initial inquiry. And they make a mean cup of tea!

1 February 2025
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thank you for your fantastic review! We're so pleased Lee was able to find the perfect van for you within budget. We pride ourselves on our no-pressure approach, so it’s great to hear you felt comfortable throughout the process. Enjoy your Renault Traffic Sport, and if you ever need anything, we’re always here to help—plus, the kettle’s always on!

Rated 5 out of 5 stars

10/10

10/10! Excellent customer service from Jeremy, great communication throughout the vehicle purchase and delivery. Will definitely use again.

17 February 2025
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Thanks Dawn. I will be in touch soon with the details of the Mercedes due in soon.

Rated 5 out of 5 stars

I’ve purchased a Luton van from m4 van…

I’ve purchased a Luton van from m4 van centre and I have to say from the moment I began to deal with this company they couldn’t be more helpful Josh who I dealt with over the phone is a top guy very helpful and polite nothing was too much trouble and he got everything sorted for me for when I came up from Torbay the van was ready to go and thank you to Rob who cleaned the van to an amazing standard all in all I was very impressed and didn’t feel pressured on anything well done guys your a credit to your company thanks for everything the van is top top ⭐️⭐️⭐️⭐️⭐️

5 January 2025
Unprompted review
Rated 5 out of 5 stars

After sales experience

Josh helped me pick out a van. There was an issue around the sensors in the tyre after I bought it but Josh and Alan put everything right straight away with no hassle. I'd feel very confident buying from them again knowing if there are any issues, they respond as quickly to existing customers as they do new ones.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Motor home purchase

I travelled from Aberdeenshire to M4 van sales in Swindon to purchase a motorhome which I spotted on their website. During my visit I was made to feel very welcome at dealership and left with a cup of tea to take my time and look round vehicle & then testdrive.
The moho was as described in advert and drove back up road fine.
There was a few issues with moho unknown to dealer or me at time of purchase which were discovered later however M4 van sales were on it straight away and all issues were sorted at local garage on behalf of M4 van sales as obviously there other side of UK.
From start to finish I have found M4 Van sales attitude pro active and spot on and I would definitely buy another vehicle from them should the opportunity arise.
Thankyou again Guys, Alistair.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Super reliable

Super reliable, easy to deal with, and good vehicles. Jeremy is great to work with. Always impressed by the no-nonsense attitude to getting things done. We will be buying more for sure.

Thank you - A2B-Travellink

1 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service from Nick and the team.

Can't fault the service from Nick and the team, picked up our third van from them this week in 5 months.

Very easy experience from start to finish and the after sales service matches the high standards the sales team sets.

We are an extremely busy, new business and M4 vans take the stress out of finding new vehicles, we will continue to use them for every new van we buy.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

I've now purchased two vans from M4 Van Centre twice

I've now purchased two vans from M4 Van Centre and would highly recommend them!

My first van, a Ford Transit Connect L1 2017 66 reg, was purchased around two and a half years ago from M4 Van Centre and it has done quite a lot of miles since then and there's never been any issues or faults. It's never let me down! I part exchanged my first van, the Ford Transit Connect L1 2017 originally from M4 Van Centre, for a new Ford Transit Connect L1 nearly 2020 with very low mileage. It had 13,000 miles on the clock and is my second van I've purchased from M4 Van Centre and I'm still very happy with it.

I would like to say a massive “Thank You” to Lee for his very helpful service as he is always so happy to help find the right van for me within my budget.

The M4 Van Centre sales team are Lee, Mark, Nick, Darryl, Jason the finance manager and Martin the Managing Director, and they always provide a warm and friendly welcome.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional experience when purchasing Minibus…

Professional service when purchasing my Minibus. Jeremy was very good in sorting out an after sales issue to a satisfactory end. Trustworthy,reliable and supportive, I have purchased from M4 previously that is why I returned for this one,and will do again. Delivery drivers Dave & Co were reliable and efficient also. Thank you.

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Terrible garage service appalling…

Terrible garage service appalling salesman very arrogant and rude to the point I decided not to buy a vehicle I was really interested in.

28 July 2024
Unprompted review
M4 Van & Minibus Sales logo

Reply from M4 Van & Minibus Sales

Good morning Jane, I'm sorry to hear you've been be treated this way. Can you kindly call me and ask for Jason so we can talk to resolve this.. Would be good if you were to call me so we can discuss and help out. Thanks

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