Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... See more
Company replied
Company details
- #1 of 1 best companies in Toll road services
- #36 of 37 best companies in Transportation service
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very handy road
Very handy road. I was mischarged but easy to contact and was refunded the difference.
5 June 2026
Reply from M6toll
Hi Ant and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. We also apologise for the mischarge of your vehicle and will investigate further into this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Horrible thing to trick someone into
Horrible thing to trick someone into. UK highways should be ashamed of themselves for letting this be a thing
5 June 2026
Reply from M6toll
Hi there. We're sorry that you didn't think M6toll was worth it. It is not our intention to deceive our customers in any way. We do have clear signgage on all the entry points to our motorway and we're unsure why you feel you have been tricked, but we apologise for your experience. Please note that we are not owned or operated by National Highways. M6toll is completely independently ran and managed.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Regarding your additional question, please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
fast and efficient reply to my query.
3 June 2026
Reply from M6toll
Hi Ari and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Easy instructions
Easy instructions, very quick and helpful responses to any questions we had
2 June 2026
Reply from M6toll
Hi Angela and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
very good customer service .
3 June 2026
Reply from M6toll
Hi Lee and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very deceiving prices.
Very deceiving, we thought it was £ 5 .70 for the car and was charged £11.60 WILL NOT BE USING EVER AGAIN !!!
30 May 2026
Reply from M6toll
Hi Anne. We're sorry that you didn't think M6toll was worth it for you this time. It is not our intention to deceive our customers on prices. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Graham and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
First time used
First time used. Had to query the pending charge as wasn’t aware of it. Easy to use. Good clear road
3 June 2026
Reply from M6toll
Hi Chris and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Didn’t get the answer to my question
2 June 2026
Reply from M6toll
Hi David and thank you for your review. We are sorry that we didn't manage to resolve your query the first time. We understand that you required a receipt for a trip made via your Breeze account, but unfortunately individual receipts for trips aren't available for this product.
If you still require assistance or a further resolution, we would be delighted to find the best solution for you. We would be grateful if you could contact us again at your convenience at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Mike and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I got a stock reply that didn't answer…
I got a stock reply that didn't answer my question at all
1 June 2026
Reply from M6toll
Hi Ron and thank you for your review. We are sorry that we didn't manage to resolve your query the first time. This isn't the sort of service that we strive for and we would like to resolve this with you.
We will reach out to you to investigate your question further. Failing that, you can always contact us again at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Anna was very helpful and professional…
Anna was very helpful and professional and solved the issued very quickly
2 June 2026
Reply from M6toll
Hi Ivan and thank you for your positive comments about Anna! We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Norman and thank you for your positive comments about Nikki! We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Not happy at all with the charge
Not happy at all with the charge.
Only for 19 miles, you charged me 11.66.
That's quite unfair.
2 June 2026
Reply from M6toll
Hi Omid. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter (www.m6toll.co.uk/pricing). However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I’ve just moved to the prepaid system…
I’ve just moved to the prepaid system and thought it would be better due to receipts being sent but they don’t. It was easier to just go on the website and download them.
1 June 2026
Reply from M6toll
Hi there and thank you for your review. We are sorry for the inconvenience you are experiencing with receipts. We're not sure if you have already contacted us regarding these sending automatically, but we would like to look into this for you further.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very professional and prompt with…
Very professional and prompt with replying back to my email.
1 June 2026
Reply from M6toll
Hi Roy and thank you for your positive comments! We really appreciate your custom and for leaving us a review.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Ridiculous amount of money and…
Ridiculous amount of money and overcharge as it was a vw camper, not a commercial van. Didn’t want to take the toll but satnav took us on it big mistake a a hard lesson learnt will never use it again.
31 May 2026
Unprompted review
Reply from M6toll
Hi Beck. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted regarding our pricing. Unfortunately our prices are dictated by the size of your vehicle and a VW camper is classified in the same way as a van.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I would have given one star because it…
I would have given one star because it is exorbitantly expensive.
However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides, roads well maintained, beautiful bit of countryside.
Still… Make it cheaper! Please!
31 May 2026
Reply from M6toll
Hi Paul. We appreciate your honest feedback and thank you for your positive comments about our road. However, we're sorry regarding your thoughts on pricing and value. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there. We're sorry that the toll wasn't worth it for you this time. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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