Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... See more
Company replied
Company details
- #1 of 1 best companies in Toll road services
- #36 of 38 best companies in Transportation service
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You have not answered my email
9 June 2026
Reply from M6toll
Hi Maureen. We're sorry that we are unable to approve a refund for you. We will discuss this policy internally and look to make changes in the future to improve our customer experience. We appreciate you travelling with M6toll.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I have used the toll road from its…
I have used the toll road from its inception, was it 1999? Anyhow, from travelling 1000's of mile a month, I now work from home no travel, the team at M6Toll have always been awesome, the road has given me very more time with my family xx and I would highly recommend 😊
8 June 2026
Reply from M6toll
Hi Patrick and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. It's fantastic to hear that you are such a loyal customer and it's our pleasure to have served you for such a long time.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Genuine people taken advantage of
Honest mistake of not removing an old vehicle registration from my account. As soon as I noticed I removed it. The old car only made one journey, but they refused a refund.
Genuine people, taken advantage of!
8 June 2026
Reply from M6toll
Hi Carl. We're sorry that we are unable to approve a refund for you and we appreciate that this was an honest mistake. We will discuss this policy internally and look to make changes in the future to improve our customer experience. We appreciate you travelling with M6toll.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was very disappointed to find out…
I was very disappointed to find out that after signing up on the Breeze account for 6 vehicles paying an initial £30 per vehicle, that despite the charges for the use of the tolls being subject to vat, I will not be able to get a vat receipt when the vehicles use the toll. Obviously we will receive a monthly statement showing the vehicle usage, but no vat receipt, so that I can claim back the vat.
I would never have signed up to a prepaid account if I had known. As in comparison, when my vehicles have used the M6 Toll and paid straight away, we can go on the website and pull off a vat receipt, so why cannot we obtain a vat receipt from the breeze account?
5 June 2026
Reply from M6toll
Hi Gail and thank you for your feedback. We apologise for the confusion regarding VAT receipts. Please be assured that your Breeze statement includes a VAT invoice at the end of every month, which you can use for reclaiming VAT. Unfortunately, we are unable to send receipts for each trip and an end-of-month statement, since this would be a duplication of the same information and potentially be used incorrectly with HMRC.
I have passed on your query to the relevent team in Customer Services and we will review your query and reach out to you again to resolve.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very handy road
Very handy road. I was mischarged but easy to contact and was refunded the difference.
5 June 2026
Reply from M6toll
Hi Ant and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. We also apologise for the mischarge of your vehicle and will investigate further into this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Horrible thing to trick someone into
Horrible thing to trick someone into. UK highways should be ashamed of themselves for letting this be a thing
5 June 2026
Reply from M6toll
Hi there. We're sorry that you didn't think M6toll was worth it. It is not our intention to deceive our customers in any way. We do have clear signgage on all the entry points to our motorway and we're unsure why you feel you have been tricked, but we apologise for your experience. Please note that we are not owned or operated by National Highways. M6toll is completely independently ran and managed.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Regarding your additional question, please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
fast and efficient reply to my query.
3 June 2026
Reply from M6toll
Hi Ari and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Easy instructions
Easy instructions, very quick and helpful responses to any questions we had
2 June 2026
Reply from M6toll
Hi Angela and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
very good customer service .
3 June 2026
Reply from M6toll
Hi Lee and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very deceiving prices.
Very deceiving, we thought it was £ 5 .70 for the car and was charged £11.60 WILL NOT BE USING EVER AGAIN !!!
30 May 2026
Reply from M6toll
Hi Anne. We're sorry that you didn't think M6toll was worth it for you this time. It is not our intention to deceive our customers on prices. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Graham and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
First time used
First time used. Had to query the pending charge as wasn’t aware of it. Easy to use. Good clear road
3 June 2026
Reply from M6toll
Hi Chris and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Didn’t get the answer to my question
2 June 2026
Reply from M6toll
Hi David and thank you for your review. We are sorry that we didn't manage to resolve your query the first time. We understand that you required a receipt for a trip made via your Breeze account, but unfortunately individual receipts for trips aren't available for this product.
If you still require assistance or a further resolution, we would be delighted to find the best solution for you. We would be grateful if you could contact us again at your convenience at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Mike and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I got a stock reply that didn't answer…
I got a stock reply that didn't answer my question at all
1 June 2026
Reply from M6toll
Hi Ron and thank you for your review. We are sorry that we didn't manage to resolve your query the first time. This isn't the sort of service that we strive for and we would like to resolve this with you.
We will reach out to you to investigate your question further. Failing that, you can always contact us again at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Anna was very helpful and professional…
Anna was very helpful and professional and solved the issued very quickly
2 June 2026
Reply from M6toll
Hi Ivan and thank you for your positive comments about Anna! We really appreciate your feedback and will pass on your kind words.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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