Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
I was charged as a van mistakenly and not a car. I noticed the same day and emailed customer service. On the positive side the response was very quick. It did say the refund could take up to 7 days... See more
Company replied
Company details
- #1 of 1 best companies in Toll road services
- #36 of 38 best companies in Transportation service
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company and staff are doing well but I…
Company and staff are doing well but I believe the charges are excessive.
22 June 2026
Reply from M6toll
Hi Alan Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments regarding price and I will ensure these are passed to the relevant team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
No cash
No cash.
Expectations on individual customer to make time to avoid fine.
Wrong power balance.
Inaccessible.
Discriminatory to people without smartphone.
Shall I continue?
24 June 2026
Reply from M6toll
Hi and thank you for your comments. I am sorry that the M6toll did not meet your expecations on this occassion. I have made a note of comments and I will ensure that the feedback is passed on. I can see from reviewing you case that Anita extended the payment deadline for you and ensured nofurther chrges would be added to your journey. Should you need anything else, please do not hesitate to contatct the team on 0330 660 0790 Kay @M6toll
Quite convenient to be able to register
Quite convenient to be able to register and not use a credit card or money at the toll. It was difficult to cancel my registration on line having used the service and needed to seek help and have the administrator do it for me.
23 June 2026
Reply from M6toll
Hi Peter Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. The feedback about the difficulties you had to cancel has been noted and passed to our teams as we are always seeking ways to improve the online service for our customers
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great Customer Service Team
Thank you to your customer service team for their quick and efficient response to my query. Your support was much appreciated. Dawn Hogg.
23 June 2026
Reply from M6toll
Hi Dawn Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great service
Had an issue with being overcharged on the toll road. Simple instructions to get my refund. Which was credited really quickly. Well impressed.
23 June 2026
Reply from M6toll
Hi Steve Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll and I am sorry you were overcharged, and I am pleased the team dealt with it very quickly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Christos Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
So helpful at getting my problem…
So helpful at getting my problem resolved, even rang me back when I had been cut off.
23 June 2026
Reply from M6toll
Hi Zak Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
You said toll road clear but it had…
You said toll road clear but it had speed restrictions, that is NOT clear
30 June 2026
Reply from M6toll
Hi Amy. The M6toll clear sign means there are no obstructions or incidents on the road. The speed restrictions have been put in place at the bottom of the road by National Highways for HS2 works. Even with the restrictions in place for a small section of the road, the M6toll is still the most reliable and stress free route through the Midlands. Please do not hesitate to get in touch should you need anything else Kay @M6toll
I had been over charged,sent a…
I had been over charged,sent a email,got a reply within 20mins all sorted,just waiting for money to go back into my account
30 June 2026
Reply from M6toll
Hi Trisha Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I am sorry you were overcahrged and I am pleased the team resolved the issue promptly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Keith Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Always a brilliant service
23 June 2026
Reply from M6toll
Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
You overcharged me £7.90
30 June 2026
Reply from M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked for information and it was…
I asked for information and it was given to me without any issues
22 June 2026
Reply from M6toll
Hi Phil Thank you for your review and kind words regarding customer services. I will ensure the feedback is passed on. Should you need anything ele, do not hesitate to contact the team Kay@M6toll
I was very worried and they put my mind…
I was very worried and they put my mind at ease. The technology was easy to follow.
29 June 2026
Reply from M6toll
Hi Julian Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was overcharged after getting in…
I was overcharged after getting in contact with customer services i was assured it would be rectified it hasn't been
22 June 2026
Reply from M6toll
Hi Phil Thank you for your your review. I have looked into your journey and can see that the team responded on the 22nd June, to let you know you would not be charged for your journey. If you feel that this has not been resolved to your satisfaction, please do call us on 0330 660 0790 or email customer.services@m6toll.co.uk and we will be happy to assist
disability exemption renewal
Did not realise had to make new account but was advised what to do to sort issue out and it worked! Within ten minutes of uploading document got an email confirming it was all sorted and set up. Excellent service and customer support
22 June 2026
Reply from M6toll
Hello and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Initially overcharged due to misclassification
The refund for overcharging me has (apparently) been issued, though not yet received. A total lack of genuine apology, nor any explanation, as to how the misclassification of a Peugeot e-208 as a Class 4 vehicle could have happened. As this was my only time of using the M6 Toll, the lack of care and concern doesn't fil me with any confidence that the error wouldn't reoccur - leaving me unlikely to repeat usage of the road if I will have to spend the time going through this process every time. I am only giving two stars rather than one because it was a pleasant experience to enjoy the road - and I had fully expected to do it again - but probably not now
22 June 2026
Reply from M6toll
Hi Jim Thank you for your review. I am sorry your vehicle was misclassed and you had to conatct us and please do accept my apology for the curtness of the response. I will ensure that this picked up with team. I have looked into your journey and can see that the lane software was out of synchronisation, meaning the system picked up another vehicle for your journey. This does happen and cannot always be seen when you are at the plaza. I can see that a refund has been issued. If you need anything else, please do not hesitate to reach out to the team Thanks Kay@M6toll
I had a great experience with M6toll
I had a great experience with M6toll. The service was fast, efficient, and easy to use. Their customer support team was friendly, professional, and responded quickly to my questions. Everything was handled smoothly, and the entire process was hassle-free. I highly recommend M6toll to anyone looking for a reliable and trustworthy service. Thank you for the excellent support!
29 June 2026
Reply from M6toll
Hi Maryoeni and thank you so much for your positive comments regarding your recent experience. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
You made a mistake which I queried
You made a mistake which I queried, you responded quickly and realised there had been an error. No argument, took responsibility and remedied the situation. Thank you.
29 June 2026
Reply from M6toll
Hi David and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll. I am sorry your vehicle was missclassified in the lane, and I am very pleased the team immediately fixed the issue for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
My iPad wouldn't work so texted the…
My iPad wouldn't work so texted the toll office they put address in manly and not drop down box it works great so thanks to the staff at m6 Toll pass was working next day 10/10
29 June 2026
Reply from M6toll
Hi Philip, and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
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