Macguys Reviews 103

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Great service!! Expert advice!! Great communication!! Took my 27" Imac 2014 in to the Macguys when my computer would not power on. After running all the necessary checks with the cable and re... See more

Rated 3 out of 5 stars

Sorted my mac quickly and diagnosed the problem. It still overheats a lot but its stopped freezing so that's what I needed. In person service was great. Contacted them by WhatsApp and email for advice... See more

Rated 1 out of 5 stars

Dreadful. They reimaged a laptop and it runs so slowly it is all but unusable but the owner refused to admit that there was anything wrong with it; the technician tried to tell me it may be the ope... See more

Company replied

Rated 5 out of 5 stars

Amazing service, I cannot recommend them enough. They were able to fix both of my macbooks in under a week- one with a new screen and the other which was quite badly water damaged (don't leave electro... See more

Company replied

Company details

  1. Electrical repair shop

Written by the company

Macguys is a leading provider of Apple Mac repairs, solutions and Apple Mac support in London and the UK. We offer a full range of repair services for Apple Macs starting from only £120. Our services and support are designed to cater for customer’s everyday needs at reasonable prices. We stand out from the other computer and laptop repairing companies by our supreme Apple repairing services, reasonable prices, excellent Mac support and extensive working knowledge of the industry. We have a team of highly skilled technicians, who have in-depth knowledge in Apple Mac computer and laptop repairs. They provide comprehensive support and repair solutions for home users and also for both public and private sector organisations in London and throughout the UK. Moreover, they ensure that your faulty computer systems and laptops are repaired to the highest standards. If you need your computing devices repaired, whether it is a current model or out of production model, Macguys are here to help you.


Contact info

3.3

Average

TrustScore 3.5 out of 5

103 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dreadful

Dreadful. They reimaged a laptop and it runs so slowly it is all but unusable but the owner refused to admit that there was anything wrong with it; the technician tried to tell me it may be the operating system causing the problem which is odd since they installed the it. If I'd known how painful dealing with Macguys was going to would have just bought a new laptop.
They couldn't even tell the difference between a broken battery and a damaged charger when I brought it in to ask what was wrong; the technician was so confident he was right and he wasn't.
I regret ever going there and have lost a lot of money for nothing.
I would not recommend them to anyone.

8 December 2022
Unprompted review
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Reply from Macguys

Ponka Ponka Ponka !!! first of all i never meet you even i don't know who are you? I am the owner of Macguys, I was in Canada since 1 year, busy to expend our new branches. if you are a real customer. i am back in London now for few weeks. we always provide 3 months warranty, if you had any problem, did you email to us ? if not How i suppose to help you out. come and talk to me.

Rated 5 out of 5 stars

Quick repair to our Macbook screen

Quick repair to our Macbook screen. All within 24 hours. Everything cleaned & tightened up. Looks good as new. Great, friendly & knowledgeable service at a reasonable price. Thanks.

18 February 2023
Unprompted review
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Reply from Macguys

Thanks Chas for your honest review. We are trying our best to keep everyone happy.

Rated 5 out of 5 stars

Quick, efficient and friendly

Quick, efficient and friendly. What else would you want? Thank you for your help!

17 January 2023
Unprompted review
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Reply from Macguys

Thank you for your great review. We always aim to bring the best possible customer service.

Rated 5 out of 5 stars

Friendly and efficient

Very friendly and efficient same day service for a battery replacement on a Macbook Pro. Highly recommended.

16 January 2023
Unprompted review
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Reply from Macguys

Thank you Stephen for your kind review. We look forward to seeing you again hopefully in the future.

Rated 5 out of 5 stars

Speedy and reliable service

Speedy and reliable service. I left my MacBook Pro and Windows Surface Pro in for repair and both were ready within 24 hours which was fab.

4 January 2023
Unprompted review
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Reply from Macguys

Thanks for your honest review Deirdre, We always try our best to provide quick & fast effective Service. I hope you will recommended your Family & Friends.

Rated 5 out of 5 stars

Before Macguys are the best.

Before Macguys, I had never been to Tooting Beck. It was more than worth it. They were amazing. I was a little nervous as I had no idea who they were, but I read so many of the reviews and decided they sounded legitimate. I cannot stress enough how detailed and helpful they were. My MacBook Air is working really well. Thanks so much!!!

18 November 2022
Unprompted review
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Reply from Macguys

Thank you so much for your amazing review Shelley. We appreciate you very much and hope to see you back soon!

Rated 5 out of 5 stars

Broken laptop hinge

My laptop hinge broke late on a Friday and I was in a panic. I walked to this shop half an hour before closing on Friday evening. They were really helpful and calming when I went in, and I got a text just after lunch on Monday to say my laptop was fixed. I was very happy with the service.

11 November 2022
Unprompted review
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Reply from Macguys

Thank you Caroline for your thoughtful review. We always aim to provide our customers with the best service.

Rated 5 out of 5 stars

Really helpful guys

Really helpful guys - fitted a new battery in my Mac Book and iPhone within 1 hour - great friendly service - highly recommend

10 November 2022
Unprompted review
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Reply from Macguys

Thank you Ray for your great review. We are glad that we could help repair your MacBook and iPhone. We look forward to seeing you return if have any more problems.

Rated 5 out of 5 stars

Amazing Service

Called up on the Saturday before this date and was greeted by a warm and friendly lady on the phone. I was asked a few questions about my MacBook Pro 2019 because of a cracked screen. Was explained the process on the repair and How much it would cost me and the timescale it will take to fix. I took her advice and on Wednesday my MacBook was back to brand new. I can't recommend them any more highly. My go to guys/Lady :) Thank you again.

17 October 2022
Unprompted review
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Reply from Macguys

Thank you DJ for your kind review. We are glad we could help you out. We are here to help anytime.

Rated 5 out of 5 stars

Water damage

Had major water damage on my macbook pro logikboard, took a while longer than expected to repair but works smoother than ever now

14 October 2022
Unprompted review
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Reply from Macguys

Thank you Shamoum for your lovely review.

Rated 5 out of 5 stars

Fast and helpful MacBook repair.

My MacBook logic board failed and urgently needed to be fixed. Macguys accepted my laptop and within 24 hours had diagnosed it and fixed it whilst also cleaning /fully servicing the machine. The laptop now works perfectly again and having been given a number of months guarantee, I have good confidence in the work that was done. Would strongly recommend Macguys, particularly for jobs that require urgent attention.

4 October 2022
Unprompted review
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Reply from Macguys

Thank you Ivo for your lovely review. We are glad that you are pleased with our services.

Rated 5 out of 5 stars

I purchased a new laptop from these…

I purchased a new laptop from these guys and they gave me Fantastic support and set me up. They were incredibly patient. Many Thanks Macguys.

9 September 2022
Unprompted review
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Reply from Macguys

Thank you Kate for your lovely review. We are glad that we could help set you up with your new laptop.

Rated 5 out of 5 stars

Broken MacBook screen

My teenage daughter managed to break her MacBook screen. Macguys helped to ease the pain by fixing it quickly and efficiently thereby aiding the healing process.

Thanks Macguys!

5 September 2022
Unprompted review
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Reply from Macguys

Thank you Paul for your wonderful review. We are glad the fixed your daughter's MacBook screen quickly and efficiently.

Rated 5 out of 5 stars

Excellent

Excellent , friendly and helpful . Got my Mac running again within a day. Thank you !!

14 June 2022
Unprompted review
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Reply from Macguys

Thank you Jim for your wonderful review. We are glad that we could repair your Mac quick, within a day.

Rated 5 out of 5 stars

Outstanding diagnostics and customer service

The dread of 3 beeps when I turned on my old Mac was taken seriously by the user-friendly staff at Macguys.
They told me what it might be and after leaving a £90 deductible deposit they set about diagnosing the problem.
They called and told me what the issue was - Defective RAM. The whole process was smooth, quick and effective.
The are the place to go for peace of mind and great customer service.

6 May 2022
Unprompted review
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Reply from Macguys

Thank you for your wonderful review Matthew.
We are glad that we could fix your laptop. We always aim to provide our customers with a friendly, smooth, quick and effective service.

Rated 5 out of 5 stars

Outstanding Service!

I've had my MacBook Pro for a good 10 years, and so far it has been fine. All of a sudden I could no longer access anything. I found Macguys online, and I took it in one Monday, and collected it on Thursday (the same week). Impeccable service, lovely lady front of house kept me up to date on the process and when it would be ready for collection. Very fair price and I will use this company again. Thank you so much!

25 April 2022
Unprompted review
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Reply from Macguys

Thank you Ruth for you wonderful review. We are glad that you are satisfied with our service. We always aim to give impeccable services to all of our loyal customers. We look forward to seeing you again.

Rated 5 out of 5 stars

Graphic Card

After a recent visit to replace the graphic card on my Mac desktop, I could not recommend MacGuys more highly. They explain everything and are quick, efficient and reasonably priced. And so friendly! This is a real Tooting gem.

22 April 2022
Unprompted review
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Reply from Macguys

Thank you Juan for the wonderful review. We always aim to provide a quick, efficient, friendly service to all of our valuable customers.

Rated 5 out of 5 stars

Efficient iPhone battery replacement.

Took my iPhone in to have the battery replaced. The service was polite, friendly and courteous and I did not need to book the repair. They were also flexible when I needed the phone back a couple of hours later to access my bank.

16 April 2022
Unprompted review
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Reply from Macguys

Thank you Alan for your wonderful review. We are glad that we could replace your iPhone battery.

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