Macguys Reviews 103

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service!! Expert advice!! Great communication!! Took my 27" Imac 2014 in to the Macguys when my computer would not power on. After running all the necessary checks with the cable and re... See more

Rated 3 out of 5 stars

Sorted my mac quickly and diagnosed the problem. It still overheats a lot but its stopped freezing so that's what I needed. In person service was great. Contacted them by WhatsApp and email for advice... See more

Rated 1 out of 5 stars

Dreadful. They reimaged a laptop and it runs so slowly it is all but unusable but the owner refused to admit that there was anything wrong with it; the technician tried to tell me it may be the ope... See more

Company replied

Rated 5 out of 5 stars

Amazing service, I cannot recommend them enough. They were able to fix both of my macbooks in under a week- one with a new screen and the other which was quite badly water damaged (don't leave electro... See more

Company replied

Company details

  1. Electrical repair shop

Written by the company

Macguys is a leading provider of Apple Mac repairs, solutions and Apple Mac support in London and the UK. We offer a full range of repair services for Apple Macs starting from only £120. Our services and support are designed to cater for customer’s everyday needs at reasonable prices. We stand out from the other computer and laptop repairing companies by our supreme Apple repairing services, reasonable prices, excellent Mac support and extensive working knowledge of the industry. We have a team of highly skilled technicians, who have in-depth knowledge in Apple Mac computer and laptop repairs. They provide comprehensive support and repair solutions for home users and also for both public and private sector organisations in London and throughout the UK. Moreover, they ensure that your faulty computer systems and laptops are repaired to the highest standards. If you need your computing devices repaired, whether it is a current model or out of production model, Macguys are here to help you.


Contact info

3.3

Average

TrustScore 3.5 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved my data

Yousuf and team managed to retrieve data from my old and broken external hard drive and transfer it to a new one I provided them with. I’m happy to have my files back! Thank you

7 March 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank You Zak for your honest review. We are glad that we managed to retrieve data from your broken external hard drive.

Rated 5 out of 5 stars

Tooting gem

After a recent visit, I could not recommend MacGuys more highly. They explain everything in layman’s terms and are quick, efficient and reasonably priced. Yousuf is an actual Mac genius. And so friendly! This is a real Tooting gem.

1 March 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank you Jane for a lovely review. We are glad that we could provide a quick, efficient service.

Rated 5 out of 5 stars

Super fast and friendly service

Super fast and friendly service. Dropped the MacBook off at 10:30, and collected by 12:30. Very trustworthy business - felt reassured that the device was left in good hands.

23 February 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank you Nicholas for your honest review. We always aim to give all of our valued customers a fast and friendly service.

Rated 5 out of 5 stars

Fast MacBook Pro Screen Replacement

My macbook pro's screen was cracked, macguys replaced it in a few hours.
Thanks for fast and professional service

22 February 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank you Fatih for your honest review. We are glad that we could replace your MacBook Pro screen fast.

Rated 5 out of 5 stars

These guys are great

These guys are great! I rang to book my MacBook in for a battery change and a service. They said 'come on round' and then did it on the spot in an hour, finishing after closing time. The price was very reasonable and now I have what looks and feels like (and performs like) a brand new laptop. Thanks so much Macguys, I don't believe I could find a friendlier or more efficient outfit. Incidentaly they have a great array of used/refurbished Mac goods and very favourable prices...PC

10 February 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank you Paul for your lovely review. We are glad that we could provide you with a quick, efficient, friendly service.

Rated 5 out of 5 stars

Efficient and friendly with great…

Efficient and friendly with great service, what more can you ask for?

9 February 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank you Tony for your wonderful review. We always aim to provide our loyal customers with an efficient, quick, friendly service.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Replaced damaged casing of a MacBook that would otherwise have been written off.

8 February 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank You Alex for your lovely review. We are glad that we help fix your damaged MacBook.

Rated 5 out of 5 stars

Great Service! Would recommend

Same day service on a MacBook battery replacement. Dropped off at lunchtime, picked up a few hours later. Great telephone manner. Competitively priced. Very pleased. Will use again.

21 January 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank you Tony for your honest review. We always give our loyal customers quick, friendly service.

Rated 5 out of 5 stars

10/10 service - couldn't recommend more!

Macbook air went for a swim and I took it to the Macguys. They ran diagnostics on it and confirmed that it was water damage - they fixed it in super quick time as I needed it for work and it is working just like it was before the swim! Thanks so much - excellent service, super friendly, very professional.

15 January 2022
Unprompted review
Macguys logo

Reply from Macguys

Thank You Gemma for your honest review! We are that glad we could fix your MacBook Air in quick time.

Rated 5 out of 5 stars

I brought my laptop in for a SSD…

I brought my laptop in for a SSD upgrade for more storage. I brought it in and a few hours later it was ready! As promised! My laptop was also pretty untidy and the protective feet had fallen off. Went I received it back the laptop was sparkling clean and new protective feet had been replaced. Wonderful service! Would definitely recommend! Great staff! Thank you so much!

Deanna :)

22 December 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you Deanna for your 5-STAR review. We always provide the best customer service to all of our valued customers.

Rated 5 out of 5 stars

Great place

My screen got broken down recently and I had to get it fixed asap so I looked on the internet and found this place with great reviews so I decided to get it fixed here and it was 100% worth it. Will definitely come back to get all my service here.

5 December 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you Andreas for your honest feedback! We are glad that we could help you and fix your laptop. We always give our loyal customers the best service.

Rated 5 out of 5 stars

Friendly staff and excellent service

Friendly staff and excellent service. Were able to fix the screen of my IPhone SE within 5 hours. Would highly recommend for phone repairs.

5 November 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you Andre for your kind, honest review. We are glad we could help fix the screen of your iPhone SE quickly.

Rated 5 out of 5 stars

Fantastic

I could not update my iMac which has completely stopped working. Called up and was dealt with very professionally by a young lady then brought the iMac into the shop and new software was installed and iMac working

Thank you completely would recommend them.

5 November 2021
Unprompted review
Macguys logo

Reply from Macguys

Thanks Markus for your wonderful feedback. We always give our valued customers professional and friendly customer service.

Rated 5 out of 5 stars

Super helpful and friendly service!

Super helpful and friendly service!
Thanks guys. 😃

31 October 2021
Unprompted review
Macguys logo

Reply from Macguys

Thanks Sandra for your 5-star review. We always aim to give our valued customer a helpful and friendly service.

Rated 5 out of 5 stars

Excellant service

I lugged my Mac down to their workshop and retail space - it was well worth the effort. The space is clean and the team was courteous, polite, and helpful. The repair was carried out the same day and the price I paid was not unexpected. I highly recommend them - professional, knowledgeable, and very efficient. Will use them again without a doubt.

3 September 2021
Unprompted review
Macguys logo

Reply from Macguys

Thanks for your kind review. We are glad we could help with repairing your device.

Rated 5 out of 5 stars

High quality quick service- saved my laptop!

I came in rather distraught when my laptop had water damage and the guys reassured me they would do their best and as quick as possible. I picked my laptop up exactly 24 hours later and it was good as new with all the original files/ tabs open even! Having seen the damage I am very impressed. Will definitely used again and I didn't have to wait a week (as someone self employed) to get my laptop back which is great!

25 August 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you Tori for your wonderful feedback. We always ensure we provide the best customer service to all of our valued customers and ensure that every repair is efficiently done.

Rated 5 out of 5 stars

Thank you MacGuys!

I accidentally fried my mac laptop by spilling my water bottle on the keyboard. Apple of course don't cover water damage and I was already looking up cheap laptops online but I thought I would give it one last try and go to MacGuys. They were extremely friendly and upfront about the work they would try to do (no shady business, which is always a concern when looking for places to fix electronics). After a week (with not great communication but that's only a small concern), they told me my computer wasn't savable but they did they offered me a new laptop which would overall be a lot cheaper than buying a new computer. They were very helpful and accomodating and found me a brilliant replacement from their stock and gave me a warranty for any concerns. Overall they were brill and I am very grateful they didn't give up on me and my computer!

18 August 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you Grainne for your honest, lovely feedback. We always aim to provide all of our loyal customers with the best customer service. We are glad we could help you with a replacement laptop.

Rated 5 out of 5 stars

Great product and excellent after sales service from MacGuys

I purchased a used iPhone from MacGuys; there was a glitch, but this was immediately sorted out by their excellent team. They even helped me with a technical issue after the warranty expired, all for no charge. Friendly and professional service, highly recommended.

30 June 2021
Unprompted review
Macguys logo

Reply from Macguys

Thanks David for your honest review. We always ensure to help all of our valued customers with the best customer service.

Rated 5 out of 5 stars

Macguys were super

Macguys were super. Easy to understand non-techy explanation of what was required to breathe new life into my Mac. Everything was sorted in a couple of day. Cannot recommended enough.

6 June 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you for your five star review! We are glad we could help repair your Mac.

Rated 5 out of 5 stars

Can't praise Macguys enough

Can't praise Macguys enough. I researched prices quite a lot and they are very good value. They speak in a non-techy way so I felt totally confident with the Memory ugrade and new drive I had installed in my 2012 iMac which is now running as good as new.

2 June 2021
Unprompted review
Macguys logo

Reply from Macguys

Thank you for your honest feedback! We are really glad that we could help upgrade your iMac.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look