1) Came 15 minutes before arranged time. 2) Cancelled several items, and the only way we could know they were cancelled was to open up the Faktura and see what was there. If you are NOT delivering... See more
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See what reviewers are saying
All good except for the amount of containers (styrofoam boxes and cardboard boxes) we end up with, and have to keep somewhere until the next delivery. I would rather have them use plastic bags in the... See more
Company replied
Bestilte After Eight kaffe til min mor og hun modtog det næste morgen:-).
Company replied
At mine vare alt altid kommer til tiden og smilende levering
Company replied
Company details
About Coop.dk MAD
Written by the company
På Coop.dk MAD får du
• Alt det bedste fra Coop
• Over 7.500 varer og altid masser af gode tilbud
• Hundredvis af populære varer til LAV-PRIS
• Opskrifter og ingredienser til en lettere hverdag
• Alt det bedste fra Coop
• Over 7.500 varer og altid masser af gode tilbud
• Hundredvis af populære varer til LAV-PRIS
• Opskrifter og ingredienser til en lettere hverdag
Contact info
Jydekrogen 4, 2625, Vallensbæk, Denmark
- 70200647
- mad.coop.dk
4.1
Great
21k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super levering.
6 February 2022
Reply from Coop.dk MAD
Hej Gitte
Mange tak for den flotte anmeldelse og de 5 stjerner – dem er vi glade for!
Det er skønt at høre, at alt kører lige, som det skal, og at du er godt tilfreds med din levering fra os. Det er jo lige sådan, det skal være.
Vi glæder os allerede nu til at byde dig velkommen tilbage på Coop.dk MAD.
De bedste hilsner
Coop.dk MAD
Alfred
Reply from Coop.dk MAD
Hi Cristian
Thanks so much for your review and the 5 stars. Wow! We really appreciate you taking the time to share this feedback with us.
We're so happy to hear that your order arrived fresh and on time as planned, and would be delighted to have the pleasure of welcoming you back to our online supermarket again soon!
Kindest regards
Coop.dk MAD
Alfred
Good service, good values
Very good service and on top of that Coop.dk is a cooperative that bring people together in a democratic and equal way. Whether the members are the customers, employees, users or residents, cooperatives are democratically managed by the 'one member, one vote' rule. Members share equal voting rights regardless of the amount of capital they put into the enterprise.
As a business driven by values, not just profit, a cooperative like this one, shares internationally agreed on principles and act together to build a better world through cooperation. Putting fairness, equality and social justice at the heart of the enterprise, cooperatives around the world are allowing people to work together to create sustainable enterprises that generate long-term jobs and prosperity.
30 January 2022
Reply from Coop.dk MAD
Hi Mara
Thank you so very much for taking the time to share this lovely review with us, and for the 5 stars. Wow!
We're very thankful for the kind words, and so happy to hear that you're satisfied with our delivery service.
Furthermore, it warms our hearts to hear you praise our cooperative and its values. Fairness, equality and building a business up around values rather than profit is - and has throughout Coop's history - been central pillars of what we are all about. We're so happy to hear that these are values that are also important to you.
We look forward to having the pleasure of welcoming you back to our online supermarket again some day soon!
Kindest regards
Coop.dk MAD
Alfred
Products was good except my husband had…
Products was good except my husband had to go down ( we are in 9th floor) to get our package as the driver apparently couldn't find parking... what if my husband wasnt home and i was home alone with our baby?..!! This is not our problem, your drivers should figure this things out. This is part of there job.
28 January 2022
Reply from Coop.dk MAD
Hi Ada
Thanks so much for your review and the 5 stars! We really appreciate you taking the time to share this feedback with us.
With that said, we're very sorry to hear that your delivery was not delivered to you up on the 9th floor as specified in your order. You're completely correct - this is a part of the delivery service that you've paid for, and a clear mistake on our part. We will immediately follow up on this with our driver so we hopefully avoid similar mistakes in the future.
Our Customer Service is always here to help. We can be reached at +45 70 20 06 47, 7 days a week from 07.00AM-8.30PM (Sat. 08.00AM-6.30PM and Sun. 08.00AM-8.30PM) or at kundeservice@mad.coop.dk, so please don't hesitate to let us know, should you have any further questions or concerns, and please reach out to us immediately, should you encouter similar mistakes in the future, so we can remedy this for you right away.
We hope to have the pleasure of welcoming you back to our online supermarket again soon for an even better shopping experience!
Kindest regards
Coop.dk MAD
Alfred
good service
25 January 2022
Reply from Coop.dk MAD
Hej Lynne,
Mange tak for din anmeldelse samt 5 stjerner, det sætter vi utrolig stor pris på her hos Coop.dk MAD
Venlig hilsen,
Coop.dk MAD
Daniel
All was fine beside the cigarettes as…
All was fine beside the cigarettes as the were the wrong one. Rest was good and service as such good
21 January 2022
Reply from Coop.dk MAD
Dear Ketty,
Thank you for reaching out to us here at Trustpilot, and that you gave us 4 stars too.
We are sorry that you got the wrong cigarettes, if you would like to contact our customerservice at 70 20 06 47 so we can look further into this.
Best regards.
Coop.dk MAD
Daniel
Reply from Coop.dk MAD
Hej Meliha,
Mange tak for den flotte anmeldelse og de 5 stjerner. Dejligt! Vi ses snart igen på Coop.dk MAD.
De bedste hilsner,
Coop.dk MAD
Jacob
Good service
14 January 2022
Reply from Coop.dk MAD
Hi
Thanks so much for your review and the 5 stars! Wow! We really appreciate you taking the time to share this feedback with us.
We are positively delighted to hear that everything in your order was as it should be, and look forward to welcoming you back to our online supermarket again soon!
Kindest regards
Coop.dk MAD
Alfred
Reply from Coop.dk MAD
Hi Sandra
Thanks so much for your review and the 5 stars! Wow! We really appreciate you taking the time to share this feedback with us.
We're so happy to hear that your order arrived fresh and on time as planned, and hope we'll have the pleasure of welcoming you back to our online supermarket again soon!
Kindest regards
Coop.dk MAD
Alfred
Rotten fruit/veg
All the fruit/veg that I ordered was visibly rotten. I do not know how the packers did not see it when they packed my order. I was very disappointed as they were the main products I needed.
30 December 2021
Reply from Coop.dk MAD
Hi Ringisai
Thanks so much for your review. We really appreciate you taking the time to share this feedback on your experience with us, and I have just attempted to contact you by phone. Sadly, I was unsuccesful in getting ahold of you, so I've sent you a follow-up by email.
Our Customer Service is always here to help. We can be reached at +45 70 20 06 47, 7 days a week from 08.00AM-8.30PM (Sat. 08.00AM-6.30PM) or at kundeservice@mad.coop.dk, so please do not hesitate to contact us, if there's anything we can help you with.
We look forward to hearing back from you and to welcoming you back to our online supermarket, as we'd love nothing more than to give you a far better experience, should you choose to do your online grocery shopping with us again in the future.
Kindest regards
Coop.dk MAD
Alfred
Det var en god levering
28 December 2021
Reply from Coop.dk MAD
Hej Arthur
Mange tak for den flotte anmeldelse og de 5 stjerner – dem er vi stolte af!
Det er skønt at høre, at alt kører lige, som det skal, og at du er godt tilfreds med din levering fra os. Det er jo lige sådan, det skal være.
Vi ser allerede nu frem til at byde dig velkommen retur på Coop.dk MAD til flere gode oplevelser i det nye år!
De bedste hilsner
Coop.dk MAD
Alfred
Your ordering side of the website is…
Your ordering side of the website is good. As it can be displayed in English. However the payment side can not be translated. Difficult to pay.
25 December 2021
Reply from Coop.dk MAD
Hi
Thanks so much for your review and the 5 stars! We really appreciate you taking the time to share this feedback with us, and are so glad you had a smooth ordering experience on our website.
Our Customer Service is always here to help. We can be reached at +45 70 20 06 47, 7 days a week from 08.00AM-8.30PM (Sat. 08.00AM-6.30PM) or at kundeservice@mad.coop.dk, so please don't hesitate to let us know, should you have any questions or concerns, or if you just need help navigating the payment part of your order.
We look forward to welcoming you back to our online supermarket again soon!
Kindest regards
Coop.dk MAD
Alfred
God service og kom inden for det det…
God service og kom inden for det det korrekte tidsrum.
25 December 2021
Reply from Coop.dk MAD
Hej Søs,
Mange tak for din flotte anmeldelse, de 5 stjerner.
Vi sætter utrolig stor pris på at vi kan levere denne service her hos Coop.dk MAD med levering af dagligvarer lige til din hoveddør.
De bedste hilsner,
Coop.dk MAD
Daniel
Reply from Coop.dk MAD
Hej Dorrit
Mange tak for den flotte anmeldelse og de 5 stjerner – dejligt!
Det er bare skønt at høre, at alt var lige som det skulle være. Med så god en anmeldelse er der næsten ikke noget, vi vil gøre anderledes til næste gang.
Vi glæder os allerede nu til at byde dig velkommen tilbage på Coop.dk MAD!
De bedste hilsner
Coop.dk MAD
Alfred
Good Timely Service
22 December 2021
Reply from Coop.dk MAD
Hi Yogendra
Thanks so much for your review and the 5 stars! We really appreciate you taking the time to share this feedback on your experience with us.
We're delighted to hear that you find our service good and timely, and very much look forward to welcoming you back to our online supermarket again soon!
Kindest regards
Coop.dk MAD
Alfred
Fantastic service
Fantastic service!
Everything I ordered, good quality, on time delivery to my door. Will order again.
21 December 2021
Reply from Coop.dk MAD
Hi
Thanks so much for your review and the 5 stars! We really appreciate you taking the time to share this feedback on your experience with us.
We're so happy to hear that your order arrived fresh and on time as planned, and are positively delighted to hear that we'll have the pleasure of welcoming you back to our online supermarket again soon!
Kindest regards
Coop.dk MAD
Alfred
Missing fresh food
Missing fresh food. It was available for delivering from Saturday 10 kl. Expensive items. No ravioli cans or others can food. No biological fish. Limited choice of pagen bread.
Expensive items the most. Next time I will try Rema 1000. Fruits: small apples the only choice. Small banana green.
Good points: offer of water San Pellegrino.
Punctuality.
Delivering on second floor in front of the door.
Appreciate the kindness of the guy.
19 December 2021
Reply from Coop.dk MAD
Hi Cecilia
Thanks so much for your review. We really appreciate you taking the time to share this feedback on your experience with us, so we have a chance to improve and hopefully give you a better experience next time you visit Coop.dk MAD.
We're delighted to hear that your order arrived on time with our kind delivery man, and that you were happy to find San Pellegrino water in our online store.
Should you have specific requests for items not currently available in our stock, you are always more than welcome to contact our Customer Service at +45 70 20 06 47, 7 days a week from 08.00AM-08.30PM (Saturdays 08.00AM-06.30PM) or kundeservice@mad.coop.dk, so we can look into ordering them for you.
We look forward to welcoming you back to Coop.dk MAD soon!
Kindest regards
Coop.dk MAD
Alfred
Quick and reliable
Thank you Coop for keeping our fridge full when we couldn’t go out 🙏
25 November 2021
Reply from Coop.dk MAD
Hi Clara
Thanks so much for your review and the 5 stars!
We appreciate you taking the time to share this feedback with us, and are just so happy to hear that we were able to help keep your fridge full, when you couldn't go out!
We look forward to welcoming you back to Coop.dk MAD again soon.
Kindest regards
Coop.dk MAD
Alfred
Thanks for the nice and good service
20 November 2021
Reply from Coop.dk MAD
Hi Giuseppe
Thank you so much for your review, we really appreciate you taking the time to give us feedback, as we're always striving to be better.
We look forward to welcoming you to our online supermarket again soon.
Best wishes
Coop.dk MAD
Mille
Super service
12 November 2021
Reply from Coop.dk MAD
Hej Yehya,
Mange tak for din flotte anmeldelse. Vi er rigtig glade for at du har lyst til at dele din oplevelse.
Vi glæder os til at byde dig velkommen retur i vores online supermarked.
De bedste hilsner,
Coop.dk MAD
Mille
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