1) Came 15 minutes before arranged time. 2) Cancelled several items, and the only way we could know they were cancelled was to open up the Faktura and see what was there. If you are NOT delivering... See more
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All good except for the amount of containers (styrofoam boxes and cardboard boxes) we end up with, and have to keep somewhere until the next delivery. I would rather have them use plastic bags in the... See more
Company replied
Bestilte After Eight kaffe til min mor og hun modtog det næste morgen:-).
Company replied
At mine vare alt altid kommer til tiden og smilende levering
Company replied
Company details
About Coop.dk MAD
Written by the company
På Coop.dk MAD får du
• Alt det bedste fra Coop
• Over 7.500 varer og altid masser af gode tilbud
• Hundredvis af populære varer til LAV-PRIS
• Opskrifter og ingredienser til en lettere hverdag
• Alt det bedste fra Coop
• Over 7.500 varer og altid masser af gode tilbud
• Hundredvis af populære varer til LAV-PRIS
• Opskrifter og ingredienser til en lettere hverdag
Contact info
Jydekrogen 4, 2625, Vallensbæk, Denmark
- 70200647
- mad.coop.dk
4.1
Great
21k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They delivered me meat products that…
They delivered me meat products that have expired. Unacceptably bad service.
31 December 2020
Reply from Coop.dk MAD
Dear Georgios,
Thank you for your review.
I am truly sorry that we have delivered a product that had already reached its expiration date.
Naturally, we have not delivered an expired product with intent, but nevertheless this is absolutely not okay, and it is something I will follow up on with the staff in hand.
I can see that you have been in contact with our customer service, and that you have found a solution together.
I sincerely hope that you won't experience anything of the like again.
If you feel that the matter should have been handled differently or if you have any questions you are very welcome to write us an email at kundeservice@mad.coop.dk or call us on +45 70 20 06 47.
Kindest regards
Coop.dk MAD
Jacob
Reply from Coop.dk MAD
Hi Diane,
Thank you so much for the great review and 5 stars. Amazing! See you again soon on Coop.dk MAD.
Kindest regards,
Coop.dk MAD
Regitze
super service👍
29 December 2020
Reply from Coop.dk MAD
Hej Birgitte,
Mange tak for din anmeldelse, det sætter vi stor pris på.
Vi er altid glade for at modtage feedback fra vores kunder, på den måde kan vi hele tiden forbedre oplevelsen.
Vi glæder os til at byde dig velkommen retur på Coop.dk MAD.
De bedste hilsner,
Coop.dk MAD
Regitze
Reply from Coop.dk MAD
Hello Peter,
Thank you for the kind words. We are happy to hear that you were satisfied with our products and services.
We hope to welcome you back at our online supermarket.
Sincerely,
Coop.dk MAD
Lærke-Sofie
Reply from Coop.dk MAD
Hello Alf,
Thank you so much for taking the time to write this review. We are happy to hear it was a good experience to shop at our online supermarket.
Sincerely,
Coop.dk MAD
Lærke-Sofie
Arrived on time and everything fresh…
Arrived on time and everything fresh and as expected! :)
20 December 2020
A quick fix in need!
Having just been in lockdown with corona we decided to buy internet food and Coop was excellent, delivery as stated and all the contents were as they appeared on the net. no problem. GMN
16 December 2020
Unprompted review
Delivery always on time and with very…
Delivery always on time and with very kind deliver persons, good qualità of food and a lot of choice.
29 November 2020
Reply from Coop.dk MAD
Hi Fabio,
Thank you for the review and the 5 stars, it is much appriciated here at Coop.dk MAD.
We look forward to welcome you back at Coop.dk MAD in the future.
Best regards
Coop.dk MAD
Daniel
Reply from Coop.dk MAD
Hej VDO,
Thank you for the review and the 5 stars too, it is much appriciated.
We look forward to receive your next order at Coop.dk MAD
Best regards
Coop.dk MAD
Daniel
Delivery time is on time
Delivery time is on time. Product is good. Delivery man also kind.
14 November 2020
Reply from Coop.dk MAD
Dear Hyojung,
Thank you so much for your review.
It's great to hear that everything with the order turned out the way it should.
Kindest regards
Coop.dk MAD
Jacob
Good service with ok price
The driver was on time and he was a nice person. The vegetables and others was also fresh and in good conditions. One would expect the prices to be similar to the super markets since Coop is the owner of Facta and many more, but it is a bit more expensive for some of the stuff.
8 November 2020
Reply from Coop.dk MAD
Hello Ash,
Thank you for your review and the 5 stars. We are happy to hear that everything went down the way it should.
Kindest regards
Coop.dk MAD
Jacob
Good delivery
Good delivery, no rotten or moldy food - all fresh, lots of packaging - wish it could be more environment friendly.
Super friendly delivery staff. 10/10 carried it up 5 stories for me.
3 November 2020
Reply from Coop.dk MAD
Dear David,
Thank you for the wonderful review, it is much appreciated.
Perfect! This is exactly what are looking for here at Coop.dk MAD.
You say that you wish we make it a bit more environment friendly, we would like to look into this too.
If you can write to us at kundeservice@mad.coop.dk with this feedback it would be great.
Best regards.
Coop.dk MAD
Daniel
Did not get the croutons I ordered
Did not get the croutons I ordered . Got farine instead
2 November 2020
Reply from Coop.dk MAD
Dear Leila,
Thank you for the review, it is much appreciated.
I'm sorry you received farine instead of croutons. I have send you a mail regarding this.
Please get back to us a 70 20 06 47 or please just answer the mail.
Bedst regards
Coop.dk mAD
Daniel
This shop is very expensive compared to…
This shop is very expensive compared to other stores. The shipping was also quite expensive.
29 October 2020
Reply from Coop.dk MAD
Dear Andrea,
Thank you for the review, it is much appreciated.
The prices at Coop.dk MAD is going up and down as in the Coop stores, sometimes we a cheaper and sometimes we are a bit more expensive. At Coop.dk MAD we also make sure to pack our groceries for you. But i will make sure that your feedback will begin to the correct deparment so we can look into this as well.
Best regards
Coop.dk MAD
Daniel
I paused my coop prime account
Today I paused my prime account with COOP, as the last month was not a good experience and I cannot see any approval from COOP team. lots of technical problems and I still have a basket that I could not checkout for 5 days ago, after calling COOP 3 times and it is not a 1st time that I can't check out using my bonus.
For sure COOP Mad and Shop and app and … are great project but one thing COOP might overlook is things cannot take their own sweet time any more as the world has been change by COVID-19. Moreover, the Amazon just became neighbor in Sweden, I think COOP would need to change the approach and be quicker.
I hope COOP look at this as a constructive feedback not just a criticism.
29 October 2020
Reply from Coop.dk MAD
Hi Sina
Thank you so much for your review, and for taking the time out to share your experience with us, so we can use this feedback to become an even better online provider of food and groceries.
We’re very sorry to hear that you’ve had some technical issues with our site, and some experiences last month with us that left something to be desired. Both the Coop Prime account, as well as our website and delivery service in general are things that we are constantly striving to improve.
You are always very welcome to call Coop.dk MAD Customer Service directly if you’re experiencing issues of any kind with your order, so we can assist you right away.
Best wishes,
Coop.dk MAD
Alfred
Super service
25 October 2020
Reply from Coop.dk MAD
Hej Findbimse,
Mange tak for din flotte anmeldelse.
Vi er altid meget glade for at få input fra vores kunder, så vi hører gerne fra dig, hvis der er noget vi kan gøre anderledes fremover, for at gøre os fortjent til den sidste stjerne. Du er meget velkommen til at sende os en mail med dine indput til kundeservice@mad.coop.dk, så du fremover kan få den bedst mulige oplevelse når du handler hos Coop.dk MAD
De bedste hilsner,
Coop.dk MAD
Nanna
Godt sortiment, god service, men for meget emballage
Godt sortiment og fleksibilitet i leveringstider. Er der bøvl med en vare, bliver det hurtigt fixet.
Bruger dog desværre alt for meget emballage.
8 October 2020
Reply from Coop.dk MAD
Hej Søren,
Mange tak for din anmeldelse, det sætter vi stor pris på her hos Coop.dk MAD.
Vi er glade for at vi kan levere et godt sortiment kombineret med fleksible leveringstider, det er lige nøjagtigt hvad vi ønsker her hos os. Jeg beklager at du har oplevet bøvl med nogle varer, men er naturligvis glad for at høre det hurtigt bliver fixet via vores Kundeservice.
Jeg beklager at du synes vi bruger alt for meget emballage, det vil vi naturligvis få set nærmere ind i så vi kan forsøge at skære ned på dette.
Skulle du have yderligere spørgsmål er du meget velkommen til at kontakte os på 70 20 06 47 eller på Kundeservice@mad.coop.dk
De bedste hilsner
Daniel
Coop.dk MAD
Reply from Coop.dk MAD
Hej Frederikke,
Mange tak for din flotte anmeldelse. Vi er rigtig glade for at du har lyst til at dele din oplevelse.
Vi glæder os til at byde dig velkommen retur i vores online supermarked.
De bedste hilsner,
Coop.dk MAD
Julie
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