When they receive an order they need just to Acknowledge order and not subsequently bombard with emails about despatch but never any indication of when would arrive. Worrying and extremely annoying.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dress I ordered was 5 inches smaller across the bust than stated on the website
The dress I ordered was 5 inches smaller than across the bust than stated on the website, making a loose fitting, comfortable dress very tight! The dress was not very well made, the slight gathering under the bust was very uneven and looked shoddy.
I'm currently trying to get a full refund. I first emailed on 8th July and as requested sent numerous photos, including with a tape measure across the bust to prove it was 5 inches smaller than it should be. After the initial replies back and forth (4 emails) I was told my concern had been escalated to the quality team.
I'm still waiting to hear, it's now 23rd July!
A dress for an August wedding
I loved the dress from the image. The delivery unfolded just as the notifications said. The dress fits like a glove and is just as the image. Not a jot of disappointment.
So looked forward to my order
So looked forward to my order, and thrilled with it when it arrived
The made by Jessica site was easy to…
The made by Jessica site was easy to browse and easy to find what I was looking for. The dress I ordered was exactly as the photo. The style and colour as well.
I was impressed with how easy it was to…
I was impressed with how easy it was to order and track the order and with the quality of the dress I ordered.
style and colours
Even prettier in person
The dress looked even nicer in person than it did online. The fabric had a lovely flow to it and didn’t crease badly after sitting down for a few hours. I wore it to lunch with friends and received several compliments.
Stunning dress
I absolutely love the beautiful dress I ordered. The quality is amazing, the fit is perfect, and it’s even more stunning in person. You can really see the care and attention to detail that went into making it. I’m so happy with my purchase and will definitely be ordering again. Highly recommend!
Love made bt Jessica
Beautiful and high quality clothing. Easy to order and great customer service.
TAKING TO LONG TO DELIVER
If I could give -zero star, scammers
Scammers. If I could give -zero star, it would be more than they deserve. The quality of the items were very poor, sizes are super large and AI must have been used for the pictures. Returned the items but the reimbursed with 1/4 the value, still £79 outstanding ......been chasing them for 3 months, they wanted pictures of the parcel = sent it, of the receipts = sent it of the delivered parcel = sent.....refund outstanding £79........scammers
I ordered a linen style top and a pair…
I ordered a linen style top and a pair of relaxed trousers for an upcoming holiday. Both pieces felt light and comfortable without looking too casual. The trousers were slightly longer than expected but they worked perfectly with sandals.
Shipping updates
Lots of updates about the shipping from China to UK. This does obviously take a few weeks.
I'd shop there again
Delivery not to long, quality ok, fitted perfectly. I had a discount code which due to a tech hitch did not go through which was unfortunate. I'd shop there again
Good communication
Good communication, fast service and quality product. Very happy.
Excellent product that lives up to…
Excellent product that lives up to expectations.
I'm watching for a 50%refund from this…
I'm watching for a 50%refund from this company, bought a solid brass letter box in November last year and now it's rusty contacted them and they asked me to review the company and they would give me my discount of 50%. When this has been completed I will come back and speak more about this company in more light thank you.
The jacket has been perfect for those…
The jacket has been perfect for those in between weather days. It’s light enough to carry around but still adds a little warmth when the temperature drops. The pockets are smaller than I expected although that hasn’t stopped me wearing it regularly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








