Apparently this review for La Madeleine, was posted for the wrong company. I did pull this up through the trustpilot web site so not sure what wrong with please ignore.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really wary of placing my order due to the number of poor reviews. However, I was pleasantly surprised! My order for black fringed jeans arrived within 10 days via Royal Mail. (Order placed 1... See more
Company replied
I've been buying from Madeleine for decades, esp since I'm German and the base of this company is in Germany. However, I've put my last order in in November and returned a pair of black trousers pret... See more
Company replied
I have been buying clothes from Madelaine for a few years. Although slightly expensive, for special items they are great. Holiday clothes, wedding guest, special functions and treating yourself when... See more
Company replied
Company details
Written by the company
Discover timeless and elegant women's fashion online at MADELEINE. MADELEINE offers a wide selection of stylish clothing that meets the highest standards! The collections from MADELEINE combine exclusive high fashion, confident business wear, and versatile basics. International fashion trends are continuously interpreted in the signature MADELEINE style, characterised by chic, elegant, and high-quality designs. This fashion is perfectly suited for various occasions, from business to casual and evening wear. MADELEINE is available in Germany, Austria, Switzerland, France, the Netherlands, the United Kingdom, and Belgium. In the MADELEINE online shop, the exclusive collection is presented at a glance. Discover the latest trends, colours, silhouettes, and fashion for various occasions, and let the MADELEINE collection inspire you to create your perfect look.
Contact info
Postfach 250, 95202, Münchberg, Germany
- 089 38036998
- service.de@madeleine.com
- madeleine.com
3.1
Average
12k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality products and nice packing
Good quality products and nice packing. I was impressed with the delivery last time when I shopped
14 December 2021
Unprompted review
Reply from MADELEINE
Thank you for your kind works, we are very happy to count you as one of our valued customers. Kind regards, your MADELEINE team.
Love Madeleine fashion
Madeleine super place to shop. Excellent quality with very quick delivery. Excellent clothing.
14 December 2021
Unprompted review
Reply from MADELEINE
Thank you so much for your kind words, we are so glad to hear that you are happy with your purchases. Kind regards, your MADELEINE team.
Madeleine are efficient
Madeleine are efficient, polite and the clothes are really
First class standard and I am so happy to be a customer of Madeleine.
Thank you.
15 November 2021
Unprompted review
Reply from MADELEINE
Thank you so much for your review, we are very happy to have you as one of our valued customers. Kind regards, your MADELEINE team.
Shocking customer service
Shocking customer service. I ordered a winter coat on 1 August (i.e. there were plenty in stock (or should have been given that it was still the height of summer)). Mid September still no coat. I called. "I can give you my assurance it will be with you in two weeks" they said. Now the beginning of November. Order summarily cancelled by Madeleine as they are now sold out. I must have been "end of the line". Not a word from them about it. Just cancelled my order, moved me to the back of the queue and neglected to mention it. Second time this year that has happened (gold jumper last time). Try some manners, Madeleine, and don't make promises you cannot live up to. It's rude and misleading. After two experiences like this, I am about to stop buying from you, especially as you also seem to think that petite women don't need to be catered for.
5 November 2021
Unprompted review
Reply from MADELEINE
Hi Annie,
Thank you for your feedback. We have sent you a message asking for your details so that we can look in to this for you, we don't want to lose you as a customer. IN the first instance, please accept our apologies for the disappointment. Kind regards, your MADELEINE team.
The reevews are a worry
I am looking to place order but am due credit bec of bad coustomer service but looking at complaints on this site it seems nothing has changed I suffer from ptsd high anxiety and am feeling scared to order lost dress I wanted due to stress about ordering not sure what to do
3 November 2021
Unprompted review
Reply from MADELEINE
Hi Gillian,
Thank you very much for your rating. We are very sorry that you are not satisfied with our customer service. We try very hard to fulfill the wishes of our customers, so we would be very happy if you contact our customer service so that we can find a joint solution.
Kind regards, your MADELEINE team
Can't fault the service or quality
Can't fault the service or quality. Even the returns procedure is so easy!
16 October 2021
Unprompted review
Reply from MADELEINE
Thank you for taking the time to review our services.
Kind regards,
Your MADELEINE team.
I have never been dissatisfied or…
I have never been dissatisfied or disappointed in any of the products of Madeleine
. They are beautifully designed and elegant, even the nightwear
16 October 2021
Unprompted review
Reply from MADELEINE
Thank you Susan for a great review.
Kind regards,
Your MADELEINE team.
I am always pleased with Madeleine!
I am always pleased with this company. Excellent products. Excellent display of them be in catalogues or online. Their clothes are very stylish, very good quality, good cut, material and colours. I particularly like their trousers and jeans and the fact we can purchase clothes in the shades of white, off white and pastel colours. I am a very satisfied customer and highly recommend this company.
11 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review, we hope you are pleased with your next delivery.
Kind regards,
Great quality clothing
Been buying from Madeleine for quite a few years now. Very happy with all of my purchases, good quality and very stylish
11 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review. We hope you are pleased with your most recent order.
Kind regards,
Your MADELEINE team.
Love Madeleine clothes
Love Madeleine clothes, great quality and fantastic styling. Not the cheapest but so worth it!
10 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review Pauline. We hope you are pleased with your most recent order.
Kind regards,
Your MADELEINE team.
Fantastic quality clothes
Fantastic quality clothes. Great service - nice to know upfront that there will be no additional taxes to pay. Always kept informed about my order and no problem with delivery. All in all I feel safe in ordering from Madeleine - in regard to quality of product, service and delivery.
9 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review Vanessa, we hope you are pleased with your most recent delivery.
Kind regards,
Your MADELEINE team.
Always happy with Madeleine
I have ordered many items and have almost always been delighted. On the rare occasions when I have to return items because of wrong size etc. the return has always been easy and promptly dealt with. I have recommended Madeleine to my friends because the quality is always excellent.
9 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review, we hope you are pleased with your next delivery.
Kind regards,
Your MADELEINE team.
I always find something original at…
I always find something original at Madeleine.
Lovely colours, good quality and good customer services.
9 October 2021
Unprompted review
Reply from MADELEINE
We are happy to count you among our valued customers Yvonne, thank you so much for a great review.
Kind regards,
Your MADELEINE team.
Just love Madelaine clothes. 5
I love the different styles and the good quality with great colours, a little more expensive but worth it. I have quite a few Madeleine clothe and can't wait for my next order to arrive.
8 October 2021
Unprompted review
Reply from MADELEINE
Dear Yvonne,
Thank you for your kind words. We are very happy to be able to count you among our valued customers.
Kind regards,
Your MADELEINE team.
Order their since 15 years
Order their since 15 years. Quality got now really really bad. The trousers sewings opened after 1 hour wearing. Also the light colored trousers don’t have the second layer anymore.the turtle neck pullis have a quality like from primark. After talking many times with the customer service, I got even more frustrated. Bad quality and even worse customer service.
8 October 2021
Unprompted review
Reply from MADELEINE
Thank you very much for your rating. You are currently in the review portal for MADELEINE UK, we would be very happy if you would rate us on https://ch.trustpilot.com/review/madeleine.com in the future.
I love the different and unique styles…
I love the different and unique styles - they benefit my wardrobe as I have choice and I can interchange with my other clothes.
8 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review, we hope you are pleased with your next delivery.
Kind regards,
Your MADELEINE team.
The quality of the goods pro rata with…
The quality of the goods pro rata with price is always very high. I have had many items from this company and have always been happy.
8 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review Marion, we hope you are pleased with your next delivery.
Kind regards,
Your MADELEINE team.
Perfect for cashmere!
I use this site a lot because I love cashmere knitwear and theirs lasts for years. Slight glitch on my last order because one item was a completely different colour than that depicted but easy to send back. They take a while to deliver but don’t mind waiting personally.
8 October 2021
Unprompted review
Reply from MADELEINE
Thank you very much for your rating Julia, we are sorry that the colour of your last item was not as expected but happy that you found our returns process easy.
Kind regards,
Your MADELEINE team.
Great designs
Great designs, many using natural fibres, which is very important for me,.
Efficient and stress free ordering and delivery. I am a huge fan!
8 October 2021
Unprompted review
Reply from MADELEINE
Thank you very much for your rating, we are glad to count you among our valued customers.
Kind regards,
Your MADELEINE team.
very happy
very happy, order since over 10 years, never had any problems
8 October 2021
Unprompted review
Reply from MADELEINE
Thank you for your positive review.
We hope you are pleased with your next delivery.
Kind regards,
Your MADELEINE Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.