Madpaints Reviews 

223
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product quality, particularly the spot-on color match for various vehicles, which effectively covers chips and scratches, making cars look new. Reviewers often find the paint easy to apply and appreciate the prompt delivery, along with helpful and professional customer service. However, some customers experienced significant issues with delivery, reporting long delays or not receiving their orders at all. A recurring concern was receiving incorrect paint colors or damaged products, leading to dissatisfaction with customer service when trying to resolve these problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the color match... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the perfect color match... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays in dispatch and... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing strong dissatisfaction and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting significant delays... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Ordered a touch up paint from their website on a Wednesday evening, by Tuesday had not heard anything about dispatch so emailed them to enquire. They responded with two emails, the first saying they... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more


3.1

Average

TrustScore 3 out of 5

223 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(223)

162 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't bother, go elsewhere

"Mad paint" firstly couldn't find my paint code using reg number. Once that was sorted, paint wasn't dispatched until 4 days later. Then turns up and part of the order is missing. Customer service was very unhelpful. I've now got my truck in the garage prepped and waiting for primer to show up!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, after receiving the paint and after waiting for weeks, i then carefully followed all the instrucutions and it turns out that paint is black and not silver, i am now left with black lines on a silver car and will have to pay severeal hundred for it to be put right.Please, Please Please do not use the rip off company.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Basically a scam.

Took my reg number, told me they had the paint then charged me for it.
Couple of days later I get an email saying they need the paint code (after already selling me the paint) I get them the paint code. Couple of days later another email saying they can’t mix this paint after all and I can have my money back in a week or so 🤦🏻‍♂️

Feels like a scam, take your money and keep it till some other customer gives them more to pay you back and the cycle will continue. I’ll avoid in future.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Service second to none

When Mad Paints couldn’t find the correct colour from the reg No, they guided me through trying to find the VIN, the paint then arrived a few days later. Kind, helpful and over and above the call of duty for such a little order. I would recommend them.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of ordering before…

I made the mistake of ordering before checking reviews .
Ordered Suzuki yap paint
Don't know what was supplied except it's the thinest Paint I have ever bought in 40 odd year's
Absolutely waste of my time, money and preparation
For sub par results
Not a happy customer
Would not recommend to anyone

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time and energy! …

Ordered the paint after supplying the code which identified the correct vehicle and colour. Received email confirming the order and dispatch the same day. Over a week later I hadn’t received the paint so emailed to query. I was advised they’d emailed me the same day as I’d ordered to advise they couldn’t supply the paint without the code! I never received this message and due to the delay I requested a refund.
I then received another email to tell me that they could send a replacement as the first one should have been received!! I again requested a refund which has now been actioned after almost three weeks of messing around.
I wish I’d read the reviews of this company before I placed my order as I would have steered clear and gone straight to the dealer instead!

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Ordered paint almost 3 weeks ago

Ordered paint almost 3 weeks ago.

Upon asking for a refund they said the paint was on its way and the first one was lost. When emailed asking for a tracking number just totally no regards for customer service. Shocking service and will not be ordering again. Disgrace

26 May 2025
Unprompted review
Rated 1 out of 5 stars

will not use this company again

Ordered paint. They could not supply it without a photo of the paint code from my vehicle.
Paint was eventually despatched.
Paint did not arrive.
I chased it up . . .
Two weeks later I am informed a second bottle has been despatched.
Three weeks in and the second bottle has not arrived either. We never have delivery problems here - Post Office are good, local couriers all seem reliable.

So I am afraid I threw my teddy out of the pram and asked for a refund (and that email has never received the courtesy of a response), therefore I was irritated enough to raise a case with the credit card company I had used for the purchase.

And the tiny little bottle of paint arrived the next day.
Call me cynical?
Perhaps, but I do not believe in coincidences. Will not use this company again.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Completely wrong white

Paint took nearly 2 weeks to arrive
Matched by vin completely wrong got a perfect match from jewel paints in the end
Wished I would have read reviews before ordering

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, reliable, highly recommended

Trustworthy and reliable company. Any questions I had were answered straight away. After using other companies that had let me down previously I was apprehensive at first but they helped me achieve a perfect colour match. Exceptional service, highly recommend.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great match

Brought the full touch up box with accessories. Arrived quick with good instructions to sort out a few stone chips on my car 👍

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

So happy with this company staff so helpful, and respond very fast to email. Paint very well colour match, delivery with in the time given. Would highly recommend.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Needed some assistance with respraying a panel of my car, I called MAD Paints and spoke to Emily, she was so helpful and patience and explained everything to me step by step, all the paint supplied was top quality, couldn’t recommend enough! Thankyou

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful paint! Do not touch!

Another victim who didn’t check their reviews, D’oh!
Colour “match” is nowhere near!
Paint has very little pigment in it, does not cover like it should. Paint cans spit everywhere. I have ruined the bumper I spent days preparing. Now I will have to find the correct colour from elsewhere.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Not even close

Ordered a reg matched paint and it's nowhere near. Might as well have just bought any random shade. Looked shocking. Wiped it off with acetone and found a colour match elsewhere.

28 April 2025
Unprompted review

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