Madpaints Reviews 

213
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that the paint often provides a spot-on color match and dries evenly without streaks, making repairs look professional. Reviewers also frequently praise the ease of application, especially with built-in brushes and clear instructions, which helps achieve good results at home. The service is often described as helpful and professional, with some people highlighting quick delivery and good communication regarding color codes. However, some customers also noted significant issues with delivery, reporting long delays, unreceived orders, and a lack of tracking information. A portion of people were dissatisfied with the product itself, experiencing incorrect colors, poor paint quality that didn't cover well, or damaged packaging. Additionally, some reviewers found the customer service to be unhelpful when issues arose, leading to frustration with unresolved problems and refunds.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding paint... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the perfect color match... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing significant... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing strong dissatisfaction and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

213 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(213)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The first bottle I received was the…

The first bottle I received was the wrong colour, but after a call to Mad paints and speaking to Ruby. Who was really helpful, I soon had the correct shade of silver delivered a couple of days later. I have used Madpaints in the past and would definitely recommend.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have no complaints with ordering, delivery or colour match, all was good.
The only thing I would say was the colour MG quote is a different name to the grey I received but match up was perfect

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I was very pleased

Well, I read the reviews, which seem to be either excellent or dire, but gave it a go....
Great paint and perfect match. Delivered quickly, packed well and in excellent condition.
I couldn't have asked for more.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Spoke to customer service, girls were lovely and very helpful in checking delivery for me. Paint and lacquer arrived all okay and worked perfectly.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, came within few days of ordering via Royal Mail and paint did the job in covering minor scratches.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely tip top service

Absolutely tip top service ! I ordered a touch up paint for my Puma, unfortunately it arrived damaged packaging and leaking, an email was responded over the weekend with a replacement sent out immediately. Which I received today all ok 👍thanks for great service

4 July 2025
Unprompted review
Rated 1 out of 5 stars

No delivery but customer service has helped

Order in the 4th July and now saying good news it’s been delivered, guess what, no delivery and £30 down the drain, sent them and email no reply (yet) not easy to claim for a refund either just email, won’t be using them again poor service.

Update spoke over the phone and had a refunded issued hopefully soon

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Mismatch

Same as others. Had multiple emails back and forth because they couldn't find the paint code. Gave them the paint code and they didn't believe me for a while. Paint eventually turned up and didn't match in the slightest. Was basically the same colour as the primer. Awful company. Complete rip off.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother, go elsewhere

"Mad paint" firstly couldn't find my paint code using reg number. Once that was sorted, paint wasn't dispatched until 4 days later. Then turns up and part of the order is missing. Customer service was very unhelpful. I've now got my truck in the garage prepped and waiting for primer to show up!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, after receiving the paint and after waiting for weeks, i then carefully followed all the instrucutions and it turns out that paint is black and not silver, i am now left with black lines on a silver car and will have to pay severeal hundred for it to be put right.Please, Please Please do not use the rip off company.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Basically a scam.

Took my reg number, told me they had the paint then charged me for it.
Couple of days later I get an email saying they need the paint code (after already selling me the paint) I get them the paint code. Couple of days later another email saying they can’t mix this paint after all and I can have my money back in a week or so 🤦🏻‍♂️

Feels like a scam, take your money and keep it till some other customer gives them more to pay you back and the cycle will continue. I’ll avoid in future.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Service second to none

When Mad Paints couldn’t find the correct colour from the reg No, they guided me through trying to find the VIN, the paint then arrived a few days later. Kind, helpful and over and above the call of duty for such a little order. I would recommend them.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of ordering before…

I made the mistake of ordering before checking reviews .
Ordered Suzuki yap paint
Don't know what was supplied except it's the thinest Paint I have ever bought in 40 odd year's
Absolutely waste of my time, money and preparation
For sub par results
Not a happy customer
Would not recommend to anyone

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time and energy! …

Ordered the paint after supplying the code which identified the correct vehicle and colour. Received email confirming the order and dispatch the same day. Over a week later I hadn’t received the paint so emailed to query. I was advised they’d emailed me the same day as I’d ordered to advise they couldn’t supply the paint without the code! I never received this message and due to the delay I requested a refund.
I then received another email to tell me that they could send a replacement as the first one should have been received!! I again requested a refund which has now been actioned after almost three weeks of messing around.
I wish I’d read the reviews of this company before I placed my order as I would have steered clear and gone straight to the dealer instead!

19 May 2025
Unprompted review

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