Madpaints Reviews 

224
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint products to be a spot-on match for their vehicle's original finish, appreciating the ease of application and the new-like finish. Positive interactions with helpful customer service and quick delivery were also frequently highlighted by reviewers. Conversely, some customers noted significant issues with incorrect color matches or poor paint quality, describing it as thin or like "coloured water." Many also experienced considerable delays or complete non-delivery of orders, sometimes waiting weeks. Frustrating experiences with customer service, including difficulty getting refunds, were also reported.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding paint... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the perfect color match... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing significant... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing strong dissatisfaction and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Similar to other reviewers. The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match. Looks like I will have to strip back and respr... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.1

Average

TrustScore 3 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(224)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

My motorbike is now happy.

Great staff I had zero idea how to get paint match. I called they ran me through what to order online and it arrived quick. 2 sprays one paint colour and one lawyer both had adjustable nozzles that stayed clear between use and laid on perfect coats. Did 2 while panels and many touch ups. Perfect match. Lawyer was is awesome. Super smooth super tough. Bike and me now very very happy. Rebuild complete. Triumph Daytona 955i 2000

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect.

Can’t fault any part of the service or the paint products I’ve ordered and used. 3 times so far and paint always been 100% perfect match. More than happy to recommend. 👍

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I was dubious at first but after…

I was dubious at first but after receiving my paint match (which was identical) and applied it using the instructions. My car looked brand new again. It hid all those hideous white spot of undercoat. You can’t even tell I had a scratch before

8 January 2026
Unprompted review
Rated 5 out of 5 stars

hi a5 star rating by myself for MADpaints👌👌ll i my self have orderd many…

hi all i my self have orderd many paints from ,MAD,and found all paints recived were a match to the cars requirements ,even older cars ,These paints are a briliant product and can highly recomend all colors for there outsdanding color match and covarage ,👌👌,i award MAD products 5 star,and on posting out as well ,no issues what so ever.👌👍

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Madpaints - Great for my Classics

I bought different colour rattle cans on two occasions last year for classic cars, hence colour match is vital, especially given the age of the vehicles. Both were a bang on match, easy to use and delivered within a few days of ordering.
Would thoroughly recommend Madpaints

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered a full touch up kit box and was shipped and delivered to me within 3 days! Absolutely fantastic service, I called to ask a few questions about how to use and the girls in the office couldn’t have been more helpful! Will definitely be recommending to everyone

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (like black or white etc.,) but contact manufacturer. Mad paints dealt with the issue and resolved it satisfactorily. Very reliable and honest.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. After purchase, i find out they don’t store any paints, and the tracking no will become available after delivery?? Stay away from them.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish company don’t use

Terrible company had my money for 3 weeks no reply then when I emailed them I got a reply back saying they had cancelled my order no reason for this I would recommend you use another company this are one of the worst I had dealings with seems to me they keep your money on there accounts to gain interest then don’t supply the goods god knows how long I will have to wait for a refund now probably weeks

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Arrived super quickly over the bank holiday! I noted on my order I needed it urgently and it arrived within 3 days - and that was with New Years Day in the middle!
Great product, perfect match, done the job nicely. Thanks all!!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Madpaints Qualuty

Madpaints have exceptional skills that provide top quality products. Their service level is second to none.Prices are very good given what you get for it. Highly recommended.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Received an incorrect colour.

Received an incorrect colour for my order, mistakes happen! How Mad Paints dealt with this issue was faultless.
Great communication and issue resolved in very good time in a professional manner.

I would definitely use this company again.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Unfortunately at first they couldn’t find my paint match however they phoned me up and asked for the vehicle paint code which I provided. They then were able to send me a spray can of paint which was the exact match. Absolutely faultless service, highly recommended and I’ll definitely use Mad Paints again.

12 December 2025
Unprompted review
Rated 2 out of 5 stars

No box or instructions

Ordered the full touch up box - took 1 week to arrive and when it did, it was just the bottles in a Jiffy bag with zero instructions. Not what I ordered and paid for. Poor.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Sent wrong colour...TWICE!!

I ordered a paint touch up pen for my MG5. I gave the registration number as requested, and waited.
Almost 2 weeks later, a paint pen arrived.
My car is metallic blue...they sent RED!
Notified them of the error. Very apologetic, sent a replacement pen, which was blue...DARK BLUE and not remotely similar to the metallic blue of my car.
So...I gave up. I will now go to a competant paint shop to get an exact colour match, which is probably what I should have done i the first place.
£18 down, but I'll take the hit to get the job done properly by somebody who knows what they're doing!
Disappointed.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor service, paint definitely not a match

Provided Reg, email received asking for VIN screenshot as they couldn't locate the paint.
VIN screenshot taken, paint turned up by slow post, paint not even remotely the same colour.
Emailed company asking for refund or correct paint, again asked for screenshot of VIN, sent again complete with photo showing paint they sent next to my car.

Emailed me back asking for screenshot of paint they sent me, screenshot sent.

Result life force slowly draining from me for what should have been a simple paint match for a touch up stick.

Update

Sent all my details vin plate, make model etc, first paint I received was incorrect, after several long winded emails they sent a replacement paint, this one wasn't even for the correct make of vehicle and instead of a silver paint I got green.

So after a first failed attempt, the second attempt was even worse.

I have to give 1 star but to be honest wrong paint on 2 attempts it's a zero.

Can I recommend this company, definitely not based on service received.

6 November 2025
Unprompted review

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