Magicmotorsport Reviews 

1,456
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service and product quality, often describing their tools as trustworthy and effective for their business needs. The staff and customer service team receive high commendation for being helpful, professional, and providing excellent support. Many people highlight the quick response times and efficient assistance, making their overall experience smooth and reliable. However, some customers also noted that support response times could be slow, sometimes taking several hours or even days, which caused inconvenience with customer vehicles. Additionally, a few people experienced issues with certain product protocols not working as expected or causing problems, despite being listed as supported.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Clients share positive opinions on product, with many considering it the best choice for ECU and TCU... See more

Response time

Users describe positive interactions with response times, with many reviewers consistently praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more

Company replied

Rated 5 out of 5 stars

Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more

Company replied

Rated 5 out of 5 stars

I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more

Company replied


Company details

  1. Technical service
  2. Electronics Company
  3. Software company
  4. Tuning Automobile

Written by the company

Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,456)

859 reviews in the last 12 months

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Rated 5 out of 5 stars

The best tuning cFirst choice only Magic Motor Sportompany with the best…

The best tuning company with the best products, the best support team, excellent in every way.

3 June 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your incredible feedback! 🙏

We’re truly honored by your words and delighted to hear that you consider Magicmotorsport the best tuning company, with the best products and the best support team.

Providing innovative solutions, reliable tools, and outstanding customer support is what drives us every day. Knowing that our efforts are appreciated means a lot to the entire team.

Thank you for your trust and support — we’ll keep working hard to exceed your expectations! 🚀

Rated 5 out of 5 stars

When ever i asked somethişng

When ever i asked somethişng, magic allways with me.Fast support thank you.I am happy to be a member of magic family.
Powertune Chiptuning

3 June 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your incredible feedback! 🙏

We’re truly honored by your words and delighted to hear that you consider Magicmotorsport the best tuning company, with the best products and the best support team.

Providing innovative solutions, reliable tools, and outstanding customer support is what drives us every day. Knowing that our efforts are appreciated means a lot to the entire team.

Thank you for your trust and support — we’ll keep working hard to exceed your expectations! 🚀

Rated 5 out of 5 stars

MGD1 bench cable

Ordered MDG1 BMW bench cable. Ordered and quickly delivered to my address.

3 June 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thansk a lot!

Rated 5 out of 5 stars

Overall great response from all the individuals involved

Overall great response from the helpdesk with an Italian holding thrown in for good measure. I have no less then 4 people respond from two different countries. In truth I feel this help request should not have been needed but the response was the best I could have expected.

3 June 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thank you for your thoughtful feedback! 🙏

We’re pleased to hear that the Helpdesk response met your expectations and that our team was able to support you effectively. Sometimes complex cases require the involvement of multiple specialists across different departments and countries, and we’re glad this collaborative approach helped achieve the best possible outcome.

We also appreciate your honesty in pointing out that the request may not have been necessary in the first place. Feedback like yours helps us identify opportunities to improve both our products and processes.

Thank you for your trust in Magicmotorsport! 🚀

Rated 5 out of 5 stars

My device (flex) become faulty

My device (flex) become faulty. Opened a ticket with support team. They got access to my laptop trying few things. Within 30min they provide a shipping form for my device. As soon as my device was delivered to them within hours they let me know that my device is faulty and will be replaced with a new one. Now all good and back working. Thanks magic motorsports team

22 May 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Thanks for your feedback, see you soon!

Rated 3 out of 5 stars

Lately the flex

Lately the flex, many ECUs cannot be written via OBD, for example, BMW with EDC17C41 block, there is also no virtual file offer! Recently, a BMW F10 520D 2014 release arrived to program it. I connected via OBD and downloaded the virtual file, after making the modification, I wrote the modified file via OBD, but the engine could not be started! It's good that I had read the ECU bench modification before, because if I hadn't done it, I wouldn't have a program with which to start the engine.
There have been a lot of errors recently, please pay more attention to this, my master's reputation depends on it, and I can lose customers!

12 May 2026
Magicmotorsport logo

Reply from Magicmotorsport

Hello,

Thank you for your detailed feedback. We’re sorry to read about the difficulties you recently experienced with OBD writing and virtual files, especially on BMW ECUs such as EDC17C41.

We understand how critical reliability is in your work: when an operation fails, it affects not only the vehicle but also your professional reputation with your customers. This is something we take very seriously.

For this type of case, the exact ECU version, software version, virtual file used, and logs are essential to identify what happened and improve the protocol where needed. We invite you to open a ticket through our Helpdesk with all available details, so our technical team can analyze the case properly and verify whether a correction or update is required.

Your feedback is valuable and will be shared with our development team. Our goal is to keep improving OBD reliability, virtual file accuracy, and protocol stability to support professionals like you in daily work.

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