Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scammers

Scammers. They will never pay your wins. Im waiting since 17.12.2025 for 150 euro. Never play there guys

17 December 2025
Unprompted review
Rated 1 out of 5 stars

I have emailed "the account manager "…

I have emailed "the account manager " james about 100 times to close my account has am worried how much am betting get ignored or get a geberic response after 3 deposits you can have a bonus , i want this company shut down

7 February 2026
Unprompted review
Rated 4 out of 5 stars

Right

Right,
So after all the bad experiences regardless I can’t say that I never got my winnings.
Since I’ve played I’ve always got my winnings to be fair . Sometimes took 2 weeks sometimes took 48 hrs and lately take 24 hrs .
I can’t say that is such as bad as anyone say based on my experience.
I’ll use them again

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish company

Rubbish company, take too long for withdrawals, you don’t get a reply from emails and live support is rubbish also. Trying to close my account seems impossible. Put a lot of money into one game and didn’t even get a feature. Avoid avoid avoid!!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. U have lost so much thete, and then in 17.12.2025 40 days ago i stopped and try to witdrawal 150 euro. Sincecthen they find excusrs, and lies, but didnt pay me not even tiday in 26.01.2026. Never play there. If i will find where are the servers from that casino will set them on fire. Hope they will all be sent to prison ad they scamm others.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

10/0

Please don’t play on this site the only know how to take money the don’t want to give you back i have been withdrawal from last 10 days and now the close my account as per my request but you but first they have to clear my funds and the close it

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company, i would give it no stars if i could!. I placed a simple double brighton to win total goals over 1.5 (result 2-1 brighton) and Barcelona to win and for them to score over 1.5 goals (3-2 Barcelona win) in which they settled as a loser because the other team scored 2 goals aswell! Like what the hell is that about never heard of such bollox in my life, i could understand if id bet barcelona to win by over 1.5 goals but I didn't. Normal bank withdrawals Are dependant on wether they can be bothered, can be 6 hours later (rare as unicorn poo) average is 2 days. App is rubbish, glitches loads, games freeze or kick you out mid spin most of the time and then wont let you back into the game due to server error. Customer service is a waste of time. Just avoid this website.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Why the hell is this site still going

Why the hell is this site still going , surely the gambling commission can close them down , ripping people off left right and centre, maybe everyone should set up a group to get them closed down , I have waited 9 months for £280 and then unable to log in so was told I had to re register which I did and now no pending withdrawals, money has just disappeared and they ignore all correspondence, CLOSE THIS SITE DOWN NOW

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Unsolicited emails

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here.
tompizk.firebaseapp.com sent me this offering 400% bonus on a deposit from 20 - 2000 euros if i use a code plus 145 free spins on Starburst.
No doubt the site would suggest they are unaware of unsolicited emails made on their behalf by people using email addresses obtained from hacked sites and shared/sold on dark web for this purpose.

No thankyou scammers

26 December 2025
Unprompted review

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