Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This site should be shutdown…

This site should be shutdown immediately, why in this day and age has this site been active for so long without anyone from our government doing any thing about it. The reviews speak for themselves. Please don't use this site no matter how desperate you may get, go and buy 10 scratch cards at a £5 a pop. You will be better off in the morning, believe me, and you might even win. (On the scratch cards) What's the point putting hard earn money into a scam site. To get absolutely nothing back even if you win. It's a no Brainer don't use it. It might say it does this and that, but it doesn't do any of that. Its a f$$king rip off site that's all. Prayering on the vulnerable including me. I've definitely learned a shitty lesson.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

An absolute joke

An absolute joke. Withdrew £200. 7-14 working days to he processed.
6 months later and they continued to fob me off with the exact same messages off how withdrawal need to get checked. Security and all that nonsense.
I enquired regularly about my withdrawal. Clearly knowing it was never gonna happen
6 months later it gets put back into my account.
Please please do not touch this scamming site.
They really are the lowest kind of scum. Stay away.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam site I kept depositing and…

It’s a scam site I kept depositing and won £550 on 2/10/ 25 just pending withdrawal for 29 days got cancelled back in account but won’t let me withdrawal again for another 48 hours and that’s for a request as I did tried to withdrawal again
So if money isn’t important to u go ahead
Defusing site having people’s life’s and still open

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Update Folks

Update Folks. Received confirmation today, Fraud Dept are investigating. So fingers crossed these scammers will be prosecuted and shut down.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Scumbags

Same as everyone else won't pay out my withdrawal and ignore my emails and live chat don't respond.

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Alls I can say is British pple please…

Alls I can say is British pple please please stay away iv asked them over 25 times to close my account. They now dam well that the British pple on there site are members of GameStop in the Uk . They’ve had abt £5000 off me in 2 years . I think iv withdrawn a couple of 150 that’s all. The last time I had £3000 in my casino account end of last year I withdrew £300 they kept it pending for months so I couldn’t withdraw anything else .having serious gambling problems they new I would spend my £3000 and I did . They can’t even be fair o by the way I never got the £300 . They have just done me again . I had £900 in my casino account, I tried to withdraw £300 after 3 weeks I got an email off James saying there was a technical issue and my £300 was put back in my casino account , but because it took 3 weeks .the £900 I had in I’d spent so you end up putting more money in. Agn iv asked this company to close my account as my gambling is out of control, my bank balance was £5000 now down to just under £2000 and I have a credit card bill of £1500 . I even emailed them as I was suicidal because of my debts . They still wouldn’t close my account. I have all the messages iv sent so I can prove this. But to be honest I’m trying to save any British pple the heartache and depression and the debt iv got . Please 🙏 🙏 🙏 DO NOT GO ON THIS SITE AS YOU WILL GET ROBBED. Dawn

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam casino.

Scam casino.

Report this to google and the government scam website just as I have, these websites need to be taken down so others dont get their money taken by these thieves.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!!

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bots , you will get the same message every time , disgusting company , there just thieves

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't use- unregulated scam site

Didn't notice these guys were non-regulated when signing up. First withdrawal is still unpaid more than a year after requested despite account being verified. Initial excuse of withdrawals team being busy is still used.

23 October 2024
Unprompted review
Rated 1 out of 5 stars

Withdrawal requested

Withdrawal requested

338425478 Withdrawal (Symoco Mastercard) Aug 7, 2025 3:31 PM -889 Pending User request

Verification completed, I'm constantly being brushed off via chat, and the money is irrecoverable.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

I’m waiting on a withdrawal from 20th…

I’m waiting on a withdrawal from 20th july for £1189 and others have mentioned they paid out a couple of smaller amounts but now I’m getting the same excuses as everyone else surely there’s a way of closing this site down so others are not scammed

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid!! Been waiting weeks for my withdrawal. Excuse after excuse. 7-21 working days. It's been nearly 2 months now

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Scandalously unethical

I guess if you sign up for an online casino that is not regulated in the Uk, you really are dancing with the devil. Repeated requests to close my account totally ignored. Scandalous.

19 September 2025
Unprompted review
Rated 2 out of 5 stars

Have played on this site for about a year

Have played on this site for about a year now never had a problem up until now, they always paid out within a week, but now I am getting the 7-21 days payout email for a £100 withdrawal from customer support and I know they are on a withdrawal scam, have been scammed before on another site but I didn't see this site as a scam, but you learn, going back to GameStop sites from now on.
I hope my £20 bet can buy you lots of goodies! Magicwin Casino.
And as a warning to players if you feel when playing on these sites that the wins are coming in fast and large try to withdraw asap and then wait to see if you get paid out before you keep playing they dont like you withdrawing and leaving a large balance on your account so you can withdraw later.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

That's is most stupid casino at all.

That's is most stupid casino at all.
Please don't even sign up.
They are blocked all free spins after any win.. there is no chance to win and after winning massive difficult to get money.
PLEASE DON'T USE IT.

17 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look