Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This site is definitely a scam I…

This site is definitely a scam I withdraw £500 back in July 25th and was told it could take up to 21days and it gone past that and I am still waiting but I have to write it off now because I ain’t going to see it so please stay away from this site

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Wort casino ever had a couple of wins…

Worst casino ever had a couple of wins an did get payed however I won 300 an it took over 4 months never got it they put it back in my account so I spent it an was glad I never won no more cos in the long run waiting for your money you end up spending more an you can not close your account down I have tried everything to do so they are robbing scum an customer service feed you tye same bullshit my advice get someone to change your password an do not tell you it if you have a problem with gambling as these don't give a shit an will bleed you of every penny

9 May 2025
Unprompted review
Rated 1 out of 5 stars

I see i have been lucky because i have…

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now.
They saying U need wait 7-21 working day but even after this date nothing happening , all the time same bullshit story from customer service. They are f….n fake scum can’t be even call casino ! Highly not recommending !

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Thief’s

Thief’s - quick to take your money, never have any intention of paying you. Only waiting on £120 but it’s still the morals that are lacking behind it. They are c**ts - don’t even bother wasting your time trying to chase money, write it off - NEVER USE MAGIC WIN

2 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!! AVOID!! AVOID!!! So played on this site played £25 won £381 thought great, so requested a withdrawal, I get told it takes 21 days for a withdrawal excluding weekends also payout can be a problem if you haven't spent much money on their site it's not a savings scheme is a bloody casino😂 thought right probably not going to ever get this money so waited 21 days, I wonder what the problem could be? So you guessed it they are protecting my funds and making sure they are secure, secure from who? Me 😂 then they stupidly kept sending me bonus offers like I'm going to play more money when I can't withdraw anything I win, it completely beats the point of playing, so we are over the 21 days and I told them strait keep the money I'm never going to get it anyway iv blocked them on my email too so no more wonderful bonuses coming through to me, they then block me on chat like that was going to bother me 😂. I was lucky I only lost £25 but be warned this site doesn't pay out if you win so please if your spending alot of money on this site stop! You won't get anything you win.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Treat customers so badly - withdrawals forget it

This is an appalling company to deal with. Unless you're a so called VIP customer, you'll never be paid. If you're a VIP customer your first withdrawal may be quick, but then you'll be treated like dirt and future withdrawals will not be paid. Bait and switch. Do not give these scam artists anything

13 August 2025
Unprompted review
Rated 1 out of 5 stars

If I can give this 0 I would

If I can give this 0 I would, most games don't work correctly. The pay outs don't happen I am still waiting on £500 after a month. I've literally wrote it off today and told them to use it to my some morals do not use this casino

10 August 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam site they don’t pay your…

This is a scam site they don’t pay your withdraw out I was pestering them and asking and asking 8 days later nothing £2000 I will never get absolute scam
So annoyed and frustrated you can’t even contact them no phone number
My account is now blocked I won’t see that money ever

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for my winnings since…

Still waiting for my winnings since 19th of May
Chat it's useless, same conversation everytime, no contact number to call.or email, even have tried to close this account, still waiting
AVOID AVOID
Have lost hope in getting my £550 back

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Scammed me out of my deposit, didn't even get to play

Tried to deposit with a known good payment card. Took 3 attempts. Third one debited my account. Website doesn't update balance Bank app debited but no game balance. Messaged support who copied the same message the AI bot sent me 2 minutes prior. They told me they could see 3 attempts but were not interested in telling me how to go forward. This company is clearly a scam. You should never, ever, give any card details to these crooks. This website is run by crooks.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Have been waiting 15 weeks for a…

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance.
Customer service shocking and same lines each time.. no phone number to call, no proper email address..
these websites should shut down or investigated.. it’s stealing by not paying your customers.. no different to
Any other theft..

18 July 2025
Unprompted review
Rated 1 out of 5 stars

I have requested to close my account…

I have requested to close my account numerous times to which the emails just get ignored. Any other conversation and you will get an email straight away but not when you request your account to be closed. Thieves they just want you to get in trouble. There should be a responsible gambling section where you can just close it yourself.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM! If you would like details how the scam works then please contact me on the magic win Facebook support page, I will tell you how you can at least get your money back. I’ve got £14,500 in my account balance that will never be paid to me.

21 July 2025
Unprompted review

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