Maid2Clean Reviews 

7,780
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and thoroughness, often describing them as excellent and caring. The seamless process from initial contact to finding a suitable cleaner is frequently highlighted, with many appreciating efficient service and high standards. Customer service is noted for being helpful, communicative, and effective in setting up appointments. However, some customers noted dissatisfaction with cleaning quality, describing it as superficial or incomplete, with cleaners occasionally lacking supplies. A few also felt their complaints were poorly handled, citing unconcerned customer service or a lack of follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising their cleaners as wonderful, efficient,... See more

Service

Reviewers highlight positive aspects of service, with many praising the prompt, cheerful, and efficient... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Quality

People report positive experiences with quality, with many customers praising the high standard of cleaning... See more

User experience

Clients share positive opinions on user experience, with many describing the process as seamless, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our cleaner is professional, honest and reliable. We are two elderly clients who appreciate her work. We provide the products and equipment, clear the clutter before she arrives and vacate the room wh... See more

Rated 5 out of 5 stars

I was surprised by the professionalism of Maids2clean right from the start. The information and guidelines they provide are helpful. And an initial visit from the possible cleaner and being offered so... See more

Rated 5 out of 5 stars

Maxene has been coming to me for 6 months and in all honesty she is the best thing that could have happened, the thought and care she takes every week has made my life so much easier.She will do any... See more

Rated 5 out of 5 stars

The whole process from contacting Maid2Clean through to them matching me with a perfect worker was: seamless fast, and to be honest I have been blown away by them. They have also provided ongoing cont... See more


Company details

  1. #4 of 9 best companies in House cleaning service

Written by the company

Welcome to the Maid2Clean (R) Website! Premier domestic cleaning & ironing services in the United Kingdom. Please note that Maid2Clean is a franchise. As such it is made up of a number of independent businesses and operators. It would be useful in reviews if the particular areas could be noted.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(7,780)

861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Change can be a good thing!

I contacted Maid2Clean on behalf of my parents over a year ago. We met our cleaner and agreed a schedule. A year on and we have no regrets, Funke is reliable, kind, flexible and very hard working. We would be lost without her. Maid2Clean contact us regularly to check how things are going which gives us peace of mind.

9 June 2026
Rated 5 out of 5 stars

Maid2Clean

Our cleaner was selected because we have a puppy we are socialising for a charity to become an Assistance dog.
Our cleaner could also clean for our parents which was really helpful for all concerned.
Thank you Maid2Clean for your consideration.
Our Cleaner goes above and beyond in her job and she is also really proud of what she does.
We would thoroughly recommend Maid2Cleam!

9 June 2026
Rated 4 out of 5 stars

Staff selection excellent

I have had no dealings with the company since I employed one of the cleaners they recommended.She has proved to be a reliabe and trustworthy person whoo carries out the nececessary work without requiring a lot of supervision. She also has apleasnt and engaging manner. This in itself speaks for the companies selection process but I cannot comment on their back up since I have not had an need to use it.

27 May 2026
Rated 1 out of 5 stars

Extremely poor service.

Extremely poor service.
After trying a couple of cleaners they've all left hours early after doing basically nothing while being extremely rude.
I thought I just had some bad luck with the first one so I tried the second one which was just as bad.

There may be some good ones but I wouldn't take the risk.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Avoid at all costs.

1st cleaner = seemed like she hadn't ever cleaned before. We had to explain how to plug in a hoover.

2nd cleaner = much better, but would often cancel last minute and provide a list of excuses. We moved cleaners as the staff told me she was marked on their system as "avoid".

3rd cleaner = didn't show up

4th cleaner = didn't show up

I can only conclude that there is a large disconnect between the workers on the telephone who organise cleaners and the cleaners themselves. They were never in sync.

This disorganisation causes issues.

Multiple times we had cleaners not turn up or cancel, and the staff on the phones had no idea, and would often blame the cleaners in a condescending tone.

I had higher expectations for this company compared to the likes of Housekeep, but the trust I had has been shattered.

8 June 2026
Unprompted review
Maid2Clean logo

Reply from Maid2Clean

Hello, so sorry to read this. Please give me some more details so I can see what the problems were and ensure it doesn't happen again.

Rated 5 out of 5 stars

Cleaner

Our, cleaner is on time, professional, and has a eye for detail. She's happy 😊 and is proving to be a part of our family.

3 June 2026
Rated 5 out of 5 stars

Abbie is AMAZING!

Abbie is AMAZING!! 1ST CLASS WORKER, always attempts to complete requested tasks with good chèer and in a polite manner.

5 June 2026

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