Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more
Company replied
I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. S... See more
Company replied
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... See more
Company replied
Company details
- #17 of 19 best companies in Cleaning Service
Written by the company
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contact info
United Kingdom
- info@timeforyou.co.uk
- timeforyou.cleaning
4.3
Excellent
882 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
In any line of work you need care and love. This company from Lourraine to Michelle had it. Proper people. Proper service. No doubts. Get them. You won't regret it.
17 September 2026
Unprompted review
Reply from Time For You .Cleaning
Dear Mrs Williamson
Thank you for your lovely review!
We’re so pleased to hear that you’ve received excellent service and are happy with your cleaner. Jamie and the Time For You King’s Lynn team really appreciate your feedback.
Thank you for choosing Time For You!
Suzanne
Time For You Customer Services
From first contact with Nick & Naomi
From first contact with Nick & Naomi, to the great service I have received, everything has run smoothly. A cleaner was with us within a week, the clean is done to my high standards, and I know I can contact the company and get a very quick response. Highly recommend.
1 September 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Anne
Thank you so much for your lovely review!
It’s fantastic to hear that everything has run so smoothly from your very first contact with Nick and Naomi, and that you were matched with a cleaner so quickly.
We’re especially pleased to hear that your cleaning is being completed to your high standards and that you feel you can always rely on Nick and Naomi for a quick response when needed.
Thank you for recommending Time For You Blackburn, we really appreciate it!
Suzanne
Time For You Customer Services
Prompt response and very friendly and…
Prompt response and very friendly and helpful people.
1 September 2026
Reply from Time For You .Cleaning
Hi Elizabeth
Thank you so much for your lovely review! 😊
We’re delighted to hear that you received such a prompt, friendly and helpful service from the Time For You Fife team.
We really appreciate you taking the time to share your experience and hope you continue to be very happy with the service!
Suzanne
Time For You Customer Services
Absolutely appalling service
Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation. Eventually we cancelled the service and have yet to receive the refund that was agreed for the advance payment. We now have a lovely, reliable cleaner we found ourselves. Would never recommend this service to anyone.
1 August 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Caitlin
We’re very sorry to hear that you were disappointed with your experience.
Unfortunately, despite our best efforts to arrange suitable replacements, a number of cleaners did not work out, and we completely understand how frustrating the lack of consistency must have been for you.
A refund was agreed, including the one-month notice period, and we can confirm that this has now been sent to your account. There was a short delay while we waited to receive the bank details needed to process the payment, and we apologise for any inconvenience caused.
We’re sorry that we weren’t able to provide the reliable, consistent service you were looking for, but we’re pleased to hear that you have now found a cleaner who is working well for you and wish you all the best.
Suzanne
Time For You Customer Services
I've been working with Time for You…
I've been working with Time for You Blackburn with Darwen for about six months now, and it's been brilliant from the start! Nick and Naomi are fantastic to work with. Unlike other companies I’ve tried in the past, they actually have plenty of steady work for me and there’s more if I want it! The hours are flexibile and I can work around school. As a self-employed cleaner it’s great having them find clients for me. Also if I ever need time off, they sort out cover for my clients. On top of that their communication is fantastic. They are supportive, reassuring, and always on the other side of the phone when I need them :)
9 September 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Heather
Thank you so much for such a lovely review! 😊
It’s fantastic to hear how much you’ve enjoyed working with Nick and Naomi over the past six months and, in particular, that you’ve been able to enjoy plenty of steady work while still having the flexibility to fit it around school and family life.
Nick and Naomi work really hard to support the self-employed cleaners they introduce to clients, so they’ll be delighted to hear your kind words about their communication and support.
Thank you for being part of the Time For You Blackburn!
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with Time For You Thames Valley and apologise for any inconvenience or frustration caused.
Unfortunately, due to ill health, the franchisee who operated the Thames Valley area has now had to terminate their franchise. We appreciate that this does not change the experience you had, but we hope it provides some context around the circumstances.
We’re sorry that we weren’t able to provide the level of service we would normally expect and wish you all the very best.
Suzanne
Time For You Customer Services
Explained everything that I would be
Explained everything that I would be
able to have done and easily to understand
2 September 2026
Reply from Time For You .Cleaning
Hi Betty
Thank you for your lovely review!
We’re really pleased to hear that everything was explained clearly and was easy to understand.
We hope you have a fantastic experience with the Time For You Sheffield team!
Suzanne
Time For You Customer Services
Fantastic company to deal with
Fantastic company to deal with. First class, quick and efficient service.
Had an amazing cleaner booked and at my house within a couple of days.
Perfect
2 September 2026
Reply from Time For You .Cleaning
Hi Louise
Thank you so much for this fantastic review!
We’re delighted to hear you received such a quick and efficient service from Ralph and the Time For You Fife team, and even better that you’re so happy with your cleaner.
We hope you continue to enjoy a great service and, most importantly, a little more time for you!
Suzanne
Time For You Customer Services
Exactly what I was looking for
Lyndsey was pleasant and efficient, and gave me all the information I needed.
2 September 2026
Reply from Time For You .Cleaning
Hi Theodora
Thank you for your review!
We’re delighted to hear that Lyndsey was friendly and efficient and gave you all the information you needed.
We hope you continue to have a great experience with Time For You Morpeth!
Suzanne
Time For You Customer Services
Have only just starting to use your…
Have only just starting to use your company, finding it friendly meeting Sean face to face was good and how he explained everything, the cleaner has already arranged to come and meet me.
4 September 2026
Reply from Time For You .Cleaning
Hi Ann
Thank you so much for your lovely review!
We’re really pleased to hear you’ve had such a positive start with Time For You in Margate.
It’s great to know Sean made everything clear and easy, and that your cleaner has already been in touch to arrange a meeting.
We hope everything continues to go smoothly and that you enjoy having a little more time for you!
Suzanne Time For You Customer Services
Very imformative and excellant customer…
Very imformative and excellant customer service
1 September 2026
Reply from Time For You .Cleaning
Hi Margaret
Thank you for your lovely review!
We’re so pleased to hear you received excellent customer service and found Matt helpful and informative.
We’ll be sure to pass your kind words on to him and the Time For You Huddersfield team!
Suzanne
Time For You Customer Services
Very efficient registration process and…
Very efficient registration process and they have appropriate policies and procedures in place
4 September 2026
Nick is pleasant and helpful
Nick is very thorough explaining their company process.
He was pleasant and helpful.
I was reassured that I will get the service I need.
3 September 2026
Reply from Time For You .Cleaning
Hi Kary
Thank you for your lovely review for Time For You in Clitheroe!
We’re delighted to hear that Nick was friendly, helpful and took the time to explain everything clearly.
It’s great to know you feel reassured and confident about the service ahead.
Suzanne
Time For You Customer Services
Friendly manager
Friendly manager came to set up my cleaner. Which will be starting next week. Easy to set up.
1 September 2026
Reply from Time For You .Cleaning
Hi James
Thank you for your lovely review for Time For You Egham!
We’re so pleased to hear that Luke made getting everything set up simple and straightforward.
We hope you’re just as happy with your new cleaner and wish you many happy cleans ahead.
Suzanne
Time For You Customer Services
Poor communication
I've thought long and hard about leaving this review, as I usually prefer to let things go and move on, but unfortunately my experience with this company still plays on my mind a few months on.
Initially, I had a really positive experience. Dawn was quick to respond, seemed professional and kind, and arranged a cleaner for me very quickly. Having recently had my baby, we had fallen behind with the cleaning, so I was looking for a deep clean to get us back on track, followed by a regular maintenance clean.
Unfortunately, during the couple of months we used the service, two cleaners left for personal reasons. Initially, Dawn was helpful and supportive when this happened. However, I was then quite abruptly informed that I would not be receiving a new cleaner and that I would receive a refund for the admin fee for our current quarter.
This was when the issues really began. I followed up by email, politely asking whether there was anything I needed to know about why I had lost two cleaners in such a short space of time, but I received no response. My husband then also had to spend a considerable amount of time chasing the refund that was owed to us.
I appreciate that cleaners may leave for personal reasons and that circumstances can change, but I was disappointed by the lack of communication and the way the situation was handled, particularly after such a positive start.
Honestly, my experience with Time for You has put me off using another cleaning company for the time being.
Overall, a positive start, but unfortunately an unreliable service and disappointing communication towards the end.
17 June 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Jemma
Thank you for taking the time to share your experience. We’re sorry that, after such a positive start, the service came to an end in a way that left you disappointed.
Unfortunately, both cleaners became unable to continue due to entirely separate and unforeseen personal circumstances. At the time, Dawn was also recovering from surgery and made you aware she had temporarily paused cleaner recruitment, which meant there simply wasn’t another suitable cleaner available to offer you.
We’re sorry if the communication around this could have been better. Dawn did explain the situation and confirmed that your quarterly payment would be refunded in full within 3–5 working days. Our records show that the refund was completed within that timeframe, and you were actually refunded an amount which was more than the balance on your account as a courtesy for any inconvenience. Dawn also responded to your follow-up on the fifth working day.
We do appreciate how frustrating it must have been to lose two cleaners in a relatively short period, particularly when the service had initially worked well for you, and we’re sorry that circumstances meant it couldn’t continue.
We wish you and your family all the very best.
Suzanne
Time For you Customer Services
By far the worst company I’ve ever…
By far the worst company I’ve ever dealt with. Extremely disappointing, Unprofessional and arrogant. I was let down 3 times by three different cleaners contracted to the St Helens/wigan branch and not once was an apology made by head of the Company, when a cleaner did commit to a weekly clean, I was really disappointed by the level of cleanliness, though she was a lovely girl and therefore, had asked for another permanent cleaner to take over weekly clean. That cleaner wanted to bring her child on the job who was unwell - and defeats the ‘job’ part as I understand her child will need supervision so would not fulfil the work effectively.
After such disappointing experiences over the weeks I’d asked to cancel the contract though I’d paid an upfront fee (that I was prepared to loose) not once have I received an apology off the branch owner, Amanda. Professionalism, commitment and great customer service starts with managerial leadership which is clearly not in place and that’s why the cleaners don’t follow high standards
21 August 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Yasmin
I am sorry that you have had a disappointing experience, in order to try and help, I have reached out to Amanda and she has asked me to post the below as a reply
Suzanne
Time For You Customer Services
Hi Yasmin,
I’m sorry you were disappointed with your experience, but I do feel some important context is missing from your review.
You had the same cleaner for approximately 6–8 weeks before raising concerns about the standard of cleaning. Unfortunately, she also felt unable to continue as the lists of tasks being provided were not achievable within the agreed two-hour rotational clean.
We immediately worked to find a replacement. Sophia agreed to provide an interim clean while another permanent cleaner was arranged. When an unexpected childcare issue meant Sophia asked whether her child could accompany her, you understandably declined.
I immediately arranged for your new permanent cleaner, Jamie, to start early and attend the following day. Unfortunately, we received your cancellation before I had the opportunity to confirm this with you.
I completely appreciate that changes of cleaner are frustrating, and I’m sorry we weren’t ultimately able to provide a service you were happy with. However, I don’t feel it is fair to suggest your concerns were ignored, we acted on them immediately and had another cleaner ready to attend the following day.
Amanda
Business Owner St Helens and Wigan
Abysmal Customer Service - agreed refund not paid 5 months in
I was quite happy with the service and our regular cleaner Rob was really good. The office side not great but not a major issue in that sometimes replacement cleaners for holiday cover had to be chased for. Rob again was great in making sure we weren't put out. However, our circumstances changed and I needed to cancel. I called in before the next DD was due. They couldn't do anything over the phone and said the manager would call me back. Nothing. I followed up via email but it was after money went out. This time Zed was responsive and agreed the refund minus the 1 month notice. Multiple emails and calls in post that and I have had 0 response to any of them. This is now months and also includes an online complaint to head office with nothing but an automated acknowledgment. I was told yet again this week when I called that Zed would call back in the morning - nothing. My conclusion is that it was a deliberate ignoring of my first call to take my money. Cleaners they have are great but their practices to take and keep money feels like a scam. I also didn't realise until recently that the exorbitant quarterly DD goes 100% to the franchise / managers - I thought a small % would also go to the cleaners. It's a massive shame as I would have re-booked them in the future but their lack of professionalism and shoddy service have completely changed my mind.
19 August 2026
Unprompted review
Reply from Time For You .Cleaning
Dear Sharan
Thank you for your feedback. We’re sorry for the delay in processing your refund and for the frustration this caused.
The delay was due to a genuine oversight by the franchise owner, who was dealing with the very difficult personal circumstances following the loss of his younger sister at the time. While this does not excuse the delay, it does explain the circumstances behind it, and we sincerely regret that the refund was not dealt with sooner.
The refund has now been made in full, and an apology has also been made directly. We would like to reassure you that there was never any intention to withhold your money.
We’re pleased you were happy with your regular cleaner and are sorry that your overall experience with the office did not meet the same standard.
Suzanne
Time For You Customer Services
I have been using their service in the…
I have been using their service in the Newton Mearns, Glasgow area!
The most pathetic customer communication I have ever experienced. The cleaner they provided was just ok however the way the manager or franchise owner (or whatever) managed the contract and handled the communication was such a disappointment. I am asking whether any arrangements are made for cleaning this week and he is telling me my contract is cancelled as it is 1-month in arrears. How and why did that happen and most importantly you should manage it proactively so that it never ends up being in-active. On top of that, I am telling you that I'd like to continue so please arrange someone for this week and instead of renewing the contract and arranging someone he is again replying back with the same nonsense: "The domestic cleaning service arrangement that you had with our business has now ended"
11 August 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Ab
We’re sorry to hear you’re unhappy with the communication.
Unfortunately, when an account falls into arrears and the agreement ends, we are unable to continue arranging cleaning visits.
We appreciate your feedback and are sorry the service did not meet your expectations.
Suzanne
Time For You Customer Services
Marieannette was very business like yet…
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bodes well for the future.
8 August 2026
Reply from Time For You .Cleaning
Hi Alice
Thank you for your lovely review.
We’re delighted to hear that Marieannette in our Belfast local office took the time to understand your situation and find a cleaner who was a good match for your needs.
We hope you continue to enjoy the service!
Suzanne
Time For You Customer Services
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