Mailbakes Reviews 4,085

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the delicious taste and high quality of the cakes. Many appreciate the thoughtful concept of sending treats, finding it a brilliant and unique gift idea that brings joy and surprise to recipients. The service is frequently described as excellent, with people commending the ease of ordering and the helpfulness of the staff. However, some customers also noted issues with delivery, including delayed or lost orders, and incorrect items being sent. A few people were dissatisfied with the quality of the cards and packaging, feeling they did not match the high standard of the cakes. Additionally, some reviewers experienced problems with the taste of certain cakes, describing them as unpleasant.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the delicious and moist cakes,... See more

Quality

People report positive experiences with quality. Customers consistently praise the delicious and moist cakes,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and the great selection... See more

Service

Users describe positive interactions with service. Many customers praise the service as "fantastic," "first... See more

Based on these reviews

Rated 5 out of 5 stars

Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.

Rated 5 out of 5 stars

Mailbakes is absolutely brilliant!! What a lovely idea, to send somebody a tasty treat to make their day. I sent one to my mum in Mother’s day & she absolutely loved it!! Also I have to say their cus... See more

Rated 5 out of 5 stars

“Omg this is so cute, I didn’t know they gift cakes like this and they tasted so delicious” - she said This purchase was definitely worth it as the recipient is happy and the prices are reasonable... See more

Rated 5 out of 5 stars

What a great idea of sending someone a smile, or hug in a box. Great selection of box fronts for any occasion, lovely font used for messages inside the box and a yummy selection of cake flavours to ch... See more


Company details

  1. #225 of 368 best companies in Gift shop
  2. #28 of 50 best companies in Bakery

Written by the company

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic way of posting cake for…

Fantastic way of posting cake for someone special on their birthday or any other occasion. Everything is clearly priced on website, choose the card, greeting then cake!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Used these a few times now and everyone’s raves about them…. Think I need to treat myself to try them!
Quick service, amazing communication.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

This is the third time I’ve used Mailbakes, my Grandson was the last recipient and he absolutely loved his cake. My daughters were the other two, they were extremely impressed. I’ll use them over and over again now. Cake on your birthday is a must x

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Great tasting cakes

Great tasting cakes, nicely presented, prompt postage and proactive communication - would thoroughly recommend

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Love Mailbakes.

Love Mailbakes.
So handy when you forget a Birthday or Anniversary as the cakes are delicious, moist and so easy to order. I have used Mailbakes for a while now and the delivery has been second to none. I've certainly earned brownie points from my family and friends and will continue to order from them.

27 December 2025
Rated 5 out of 5 stars

Ordered Cake for my friend's…

Ordered Cake for my friend's birthday....her response was quote:

"Lemon and Vanilla Cake delicious - lovely light sponge"

Excellent service provided, Cake delivered in time for my friend's birthday, as per my request.

Good selection of flavours to chose from. Brilliant business idea to send Cake when cannot see friends and family on their birthday. I will order myself some cake as a treat to me.

I would definitely recommend MailBakes.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I am a new fan of mailbakes

I am a new fan of mailbakes! Found you after seeing a few TikTok’s and I’ve sent two and referred your business to my employer as part of a recognition initiative for our staff!
My only piece of advice “feedback” would be.. I wish as much attention was put into the cards/boxes as the cake! The images and designs feel quite amateurish. As if they were knocked up on Canva by someone with limited experience and don’t match the high quality of the delicious cake. Pay an artist a few hundred quid to do this for you and I think it would really elevate your product! But overall a great company and service and I’ll continue to shop with you.

7 February 2026
Unprompted review
Rated 4 out of 5 stars

My daughter and her fiancée were really…

My daughter and her fiancée were really happy with the cakes, said they tasted delicious. Fast delivery.
The only problem was that the writing on the card wasn’t spaced out how I’d written it so it looked wrong, with half sentences on each line, not how I’d put it in my order.

10 February 2026
Unprompted review

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