Mailfence Secure & Private email Reviews 

With Gmail and other providers promising you the moon and not really delivering while invading your privacy, it's hard to find a provider that does things right.

Mailfence is a service I discovered a couple of years back. It has a good Web user-interface, rarely do I get spam email, and I'm able to use this with 3rd party mail clients which is important to me.

Their support are friendly, helpful, and easy to chat with. If you pay for multiple years ahead of time there can be discounted rates which makes it more cost-effective.

I've moved my entire family to Mailfence for their own accounts and so far everything is working great.

Thanks for a good service!

I would like to share my experience with the Mailfence service and provide some feedback.

Email verification is a standard procedure for online services, and typically, after registering, users receive an email with a verification link. Clicking this link confirms ownership of the email address, and the address is then linked to the user's profile for future verifications.

I registered with Mailfence for an online gaming service and initially, Mailfence accepted the verification email without issue. However, after three months of gameplay, I lost my authentication token due to a Windows reinstallation. Now I'm unable to prove ownership of my mailbox as the verification codes are not being delivered.

I tested the service again by attempting to register a second game account with the same email, and I received the verification link, indicating that Mailfence only blocks emails containing verification codes.

According to the knowledge base article, there are two options for receiving important emails that might be mistakenly blocked:

1) Adding the sender to a whitelist, which is available for paid accounts only. The minimum subscription term is one year at a cost of 42 EURO, which is more than the cost of the game itself.

2) Providing Mailfence with email details (header, body) so that they may adjust their spam detection methods. I have submitted an example .eml file with the necessary information, highlighting the unique nature of the subject line, which starts with "Verification Code for".

Unfortunately, the support team's response seemed to suggest that upgrading to a paid subscription was the preferred solution.

I inquired about activating a one-day subscription to resolve my issue and discontinue my use of Mailfence, but I have not received a response in three days, indicating that the support conversation has ended.

This experience has led me to believe that Mailfence may be facing financial difficulties. As such, I would advise caution when considering creating an account with Mailfence.

Thank you for taking the time to read my feedback.

Kind regards,
A.A.

Although I use a free version with Mailfence the customer support was fantastic. The support member solved the issue and just sent me a " Done ".
Robert Fisher

Very responsive and efficient client support. great communication. Secure and reliable and fairly prices.

die wollen einfach nicht mein konto freischalten, da ich mein 2fa vergessen habe. Habe alle Informationen kontakte emails dem kundensupport per email geschickt und sagen ich soll auf premioum upgraden nur dann wird es freigeschaltet.

totaler Mist geht lieber zu protonmail-

Ich zitiere mailfence:

Hello,

It is unclear on which exact Mailfence account are you referring to (?). If it is "xxxxxxxxxxxxx", then please note:

In the event a user is unable to sign in to their own account due to a lost list of TFA backup codes, we must commence an account ownership verification process. However, due to the associated administration cost, account verification is available for paying plans only.
If you are prepared to upgrade to a paying plan, we can initiate the account ownership verification process. Could you please confirm?
At the end of the procedure and in case we can identify you as the owner of the account, we will deactivate TFA and invite you to upgrade your account.

Apologies for any inconvenience that it may cause you, but the set procedure is in place to protect your data from getting compromised via social engineering.

We thank you for your understanding.

Best regards,

Mailfence support

Happy user of their mailservice. Quick support and all the features I need

I am Writing constantly for weeks to close this account.
I've been told to verify myself.
I was hacked to some insane level by pro hackers for no reason..im an absokute nobody, 2fa taken over plus my emails don't send from inside this mailfence account.. I have told them to close the HACKED ACCOUNT FOR WEEKS..and they still haven't done it!!!

They tell u to loginto the hacked account, and as a result, I have had another device hacked! THANKS MAILFENCE! THANKS BITDEFENDER! THANKS PROTON! AND THE OTHER 3 COMPANIES WHO DID THE SAME!!!
The protocols of these online companies is insane
Not mailfence but all these companies...NEED to seriously rethink what the hell they r doing...
U tell them u r hacked, and then they tell u to login to that address....doing so has caused yet another device to be hacked!!!
The people running these online companies need to seriously rethink their protocols for fraud hacking and confirming identities. THEY HAVE NO CLIE WHAT THE HELL IS GOING ON.
I haven't gotten help from many of the companies and I'm a victim of a major crime!!
THEN THE LAST MESSAGE FROM YOUR SUPPORT SAID I NEED TO PAY..
IS THAT A JOKE...IM HACKED, UNABLE TO LOGIN THEN THEY TELL ME I NEED TO PAY FOR MY MAILFENCE ACCOUNT FOR THEM TO CLOSE IT.
IS IT A SCAM OR WHAT? I SHOULD INPUT MY CREDIT CARD TO A HACKED ACCOUNT WHERE MY EMAILS DONT SEND AND I CANT LOGIN MYSELF WITHOUT A BACK UP KEY???
DELETE MY ACCOUNT NOW!
IVE BEEN SENDING EMAILS TO MAILFENCE FOR WEEKS...
CLOSE THIS ACCOUNT!

These online companies are insane and criminal in how they handle their actual customers.
MAILFENCE...CLOSE IT NOW!!!!! GO FIND MY MAILS ON SUPPORT@MAILFENCE EMAIL

Mailfence is prompt, secure, and easy to navigate and use.

I´ve used mailfence for private use for over 2 years now and I am generally happy with it. I enjoy the privacy very much however a couple of email never reached me - probably due to security system. I have never given a go for payable version so can´t speak on that one !

Could Support be any lazier? I don't think so. If there is a problem, they don't explain what it is. They don't even bother to use your name: Dear

In response to your response: And you're happy with the effort made by your support staff, that they made an effort to communicate with a subscriber of longstanding? My criticism still stands.

Timely response and resolution to my issue. Instagram take notes.

Mailfence offers a secure and private email service that allows you to send and receive emails (as you probably already do 100's of times a day), but in a way that really respects your privacy, because the company has encryption designed into their service so that nobody (including themselves) can read your emails. They are super honest in what the service can and can't do (no "fine-print in legalese" shenanigans to worry about). Also, very easy to use!

I have been using mailfence for sometime. Needed to contact support and these guys have been the best. Ali has been very patient and very professional. They respond within a reasonable time and resolved the various issues I caused. I can recommend mailfence for your next secured email service.

Mailfence is a great service, and the support team is super responsive and helpful. I wouldn't hesitate to recommend it.

I've been with Mailfence for about two and a half years. I like the privacy and I've had no spam or scam emails. However they block certain emails from reaching me altogether, including ones from my bank. I will be looking for a new email account since the app stopped working. It kept kicking me out and then eventually I couldn't log in at all. I decided to uninstall the app and then reinstall it. I followed the install instructions but there are no three dots that I need to click on anywhere on my screen. So I cannot install it.

Security and privacy done right, with little need for back-end tweaking. Comfort of data residing in Belgium and easy encryption to thwart man-in-the-middle attacks. The interface is incredibly well thought-out. I've found the search feature to be more accurate Office 365's. You can instantly pull up the message count simply by right clicking a folder. You can also download your entire mailbox in a single click. It may seem expensive at first but if you take full advantage of your plan it's not so bad. The Pro plan is $10/mo and you can host 7 domains and 70 aliases. The aliases aren't "receive only" so it's more like 70 full-on email addresses (in one inbox). I wouldn't use this for business email for more than a handful of users but that's simply based off the mass adoption of MS Exchange based email in the workplace. My only constructive criticism is you should have your support hours listed on your website. Way to go Mailfence team! 👍

I Have Lost My Password and 2FA AND Recovery Email. The odds of getting my email back was near impossible and I understood this but we talked through it and I managed to regain access. This is very rare high customer support standard. Bravo.

They have locked my account because I haven’t signed in for 210 days. They are asking me to pay 12 months subscription plus bank transfer fees to recover my account. *DO NOT USE THIS SERVICE* It’s an extortion.

*UPDATE as of 05-04-2023.* They have unlocked my account now and I have recovered my data. This was only done after I have done a review of their service with a low score on TrustPilot.

I understand Mailfence need to manage their data etc and that’s why they delete inactive accounts. *BUT* You need to give customers an ”OPPORTUNITY“ to back up their data before you delete their account. That means send a SMS Message or send an email to an Alternative/back up email address to give your customers an “OPPORTUNITY” to retrieve data. No point sending an email message to an email address which doesn’t get accessed frequently.

New review . . .
Mailfence dropped my account for lack of use, my guess, so I can NO longer LOGIN, because they are not providing me any account any longer!
SO, any of the 6 Sites I used to login to with their email to get into the site, no longer get any signin email to login with!

OLD. . .review . . .
Hello, I've been with mailfence for 4 plus years, and have NOT had anything, what so ever go wrong, nor any mishaps, with this excellent service!
And I've been recommending this provider to most anyone whom really wants to get a non-snoop email provider!

Supports all my devices and allows me to manually add those which might not be supported. Also keeps a nice design, not overly complex nor overly flashy.

The price is no biggie, when comparing what I get to what I have to sacrifice.