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MAINPHAR Reviews 407

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TrustScore 4.5 out of 5

4.7

Health and beauty shop
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that products arrive quickly and in excellent condition. Many people appreciate the wide selection of products, especially finding items not readily available in their own countries. The ordering process is frequently described as smooth and professional, with good communication regarding order status and tracking. However, some customers also noted issues with pricing transparency, reporting unexpected additional charges that were not clearly communicated during the purchase process. A few reviewers also experienced delays in shipping or felt that customer support was unhelpful when issues arose.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and reliable... See more

Product

Users describe positive interactions with product. Customers consistently praise the good quality of... See more

Order

Customers had positive experiences with order. Many reviewers praised the smooth purchasing process, good... See more

Service

Clients share positive opinions on service, highlighting great communication, quick delivery, and... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers praise good prices and... See more

Based on these reviews

Rated 5 out of 5 stars

Very professional. Fast delivery, sent information of every step. The only issue was that I ordered 10 packets of my medicine but the regulation only allowed 6. So the order had to be changed in ret... See more

Rated 5 out of 5 stars

Getting nicotine patches that they removed from local market because they were the only thing that helped was a blessing. Currently fifth day off the cancer sticks. Thank you Mainphar!

Rated 5 out of 5 stars

Finally I have found place in Germany where I can order my favourite melatonin gummy! It was excellent, and delivery was quick. Delivering with DHL is little expensive. It would be nice if they can fi... See more

Company replied

Rated 5 out of 5 stars

Ordered some stuff from here and was pleasantly surprised with the process. Service fees where shown in plain sight, the site warned me right away when I tried to add a product that had run out of st... See more

Company details

  1. Health and beauty shop

Written by the company

Medicines from Germany. Delivery DHL Standard.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

407 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

First time ive ever seen someone send…

First time ive ever seen someone send parcel code to email instead of phone number ive ordered hundreds of items online first time i recieve the code into email its 2026 nobody checks emails because of your dumb system i lost 25euros

21 January 2026
Unprompted review
MAINPHAR logo

Reply from MAINPHAR

Dear Ernestas,

Thank you for your feedback. We understand the frustration when a parcel is missed, but several points in your review are not accurate.

1. “In 2026 nobody checks emails” is not true. Email remains a standard and widely used channel for online order confirmations, tracking links, carrier updates, and pickup instructions. This is why email is our primary notification channel and why customers confirm this at checkout.

2. Our system is not “dumb.” We provide the required delivery information clearly and in full, including the tracking details and status updates.

According to the shipment status, your parcel was held for collection from Tuesday, 30 December 2025 until 15 January 2026. It was not collected during the carrier’s pickup window and was therefore returned. The cost you mention is not a “loss” caused by our process — it is the carrier return shipping cost of €22.99 resulting from an uncollected parcel.

Collecting the parcel within the pickup window is the recipient’s responsibility. If a customer accepts the checkout terms and then ignores the order messages and carrier updates, the consequences (including return shipping costs) cannot be transferred to the store.

For other customers: if you do not accept these conditions or do not monitor your messages, please do not place an order. Ignoring notifications after accepting the terms is the customer’s responsibility.

With wishes for Health
Team MAINPHAR.COM
Medicines from Germany

Rated 5 out of 5 stars

Very professional

Very professional. Fast delivery, sent information of every step.
The only issue was that I ordered 10 packets of my medicine but the regulation only allowed 6. So the order had to be changed in retrospect. I got the extra money back but wonder if this could be solved in the eshop during the purchasing process? But over all I am very grateful that I have been able to purchase a medicine which is not available in my country. Thanks!

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest, rude, shady, untrustworthy business with abusive, greedy, ridiculous policies/practices

Seemingly-fake reviews (virtually no negative ones and as soon as I posted mine it was censored, supporting my suspicion). Charges €15 for <€100 orders and €20 for €100-€200 (?!).

Update (01/08/2026): They censored my review by demanding a non-existent reference number and my full name and number.

Update (01/09/2026): Trustpilot confirmed my review is genuine/legit/valid and restored it.

Update (01/10/2026): They replied insulting me, confirming my suspicion they're a dishonest, untrustworthy business.

Update (01/16/2026): Trustpilot removed their (original) reply for "hate speech or discrimination".

8 January 2026
Unprompted review
MAINPHAR logo

Reply from MAINPHAR

Dear Anonymous,

At this time, we are unable to identify you as a customer. No order reference, name, date of purchase, or other verifiable details were provided.

The statement that our reviews are “fake” is false. Reviews published on Trustpilot are written by platform users and moderated according to Trustpilot’s established processes. Allegations presented without evidence do not reflect our actual business practices.

Regarding pricing: all prices and service conditions are clearly displayed prior to checkout. Purchasing our services is entirely voluntary, and no one is obliged to place an order. A disagreement with pricing does not indicate misconduct; it simply means the service may not be suitable for everyone.

Importantly, this review does not describe any actual use of our services. As no customer experience has been demonstrated or verified, the content of this review should not be treated as feedback based on a real transaction with our company.

We encourage any genuine customer to contact us directly with verifiable order details so that we can review and address the matter appropriately.

Until such information is provided, readers should be aware that this comment does not represent a confirmed customer experience.

With wishes for Health
Team MAINPHAR.COM
Medicines from Germany

Rated 5 out of 5 stars

Very satisfactory order

Very satisfactory order. The website is clear, the purchasing process is easy, and both orders arrived well packaged and in perfect condition, even the products that require special care.
I really appreciate the wide range of anthroposophic medicines that are difficult to find elsewhere, as well as the professionalism in handling the order.
I will definitely order again. Highly recommended.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Nicorette 25mg Patches

Getting nicotine patches that they removed from local market because they were the only thing that helped was a blessing. Currently fifth day off the cancer sticks. Thank you Mainphar!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

It was all very proffesional and very fast. The producta came well packed. We will order again for sure.

19 December 2025
Unprompted review

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