Maison White ltd Reviews 309

I had a wonderful experience with this company and their customer service agents. Email query was responded to quickly and after registering for their newsletter I believed postage was tracked and free but the website was clear in that paid for postage is tracked. After contacting the team about whether additional pillowcases were also embroidered. The team later confirmed all postage whether free or paid for is tracked. Free postage takes longer to deliver than paid for services. Which makes sense. I bought beautiful Laura Ashley crane embroidered bedding with extra pillowcases. Just stunning. Prices are so reasonable. I saved as least 75.00 on my order. And customer services kindly reimbursed me my postage charge that day for the misunderstanding on postage delivery timescales. Very happy overall and my duvet set arrived promptly on 2nd class RM tracked. I would definitely recommend and order in future.

The absolute WORST customer service I have EVER received. I phoned with a query, was spoken to very abruptly by a member of their warehouse team and at the end of the call an insulting expletive was shouted down the phone. The manager I then made contact with, had no interest in making amends.
I found the curtains cheaper elsewhere!!

Maison White are excellent and their prices are very competitive. I have placed 2 orders and both arrived very quickly.

Ordered a duvet etc. Got information stating when it would be delivered. Stayed in all day waiting for delivery, nothing arrived. Stayed in the following two days and nothing arrived. I rang the company asking for a refund as the parcel has obviously been lost. The woman was very rude to me and said she was not prepared to give me a refund. She told me that I had to wait 10 working days to see if the parcel did arrive. I explained to her that what I ordered was a present for my nephew's wedding that week and that I could not wait that long. She was quite abusive and refused to pay me back the money that I had paid out, which by the way was quite a substantial amount. Also refused to send out another order. She slammed the phone down when I asked again. Now out of pocket! Got to go out and buy another wedding present! Goodness knows I tried my best to plead to her better nature, but to no avail (I don't think she has one). I know it is not their fault the parcel has not arrived. But neither is it mine. I'm the injured party here, left out of pocket. Would not use this company again. Poor customer service who just puts all the blame on the customer. My only sin, to place an order with them. NEVER AGAIN! AVOID. RUDE AND OBSTRUCTIVE!

all good, good price good delivery

Easy to order, delivered on time

Prompt delivery, goods exactly as described.

Great products at discounted prices. First class service. Highly recommend this company.

Second time of using them. Excellent service yet again, and brilliant pricing. Not their fault with the delivery, it was lucky it wasn't bin day as the delivery man left it in our recycle bin! Would certainly use next time if the need arises.

Very efficient service. Goods posted 1st class. 👍👍👍

Plushie toy and matching book were in perfect condition and the delivery was very quick.

Great service, I had an issue with a wrong address, I sent an email regarding and it was sorted immediately.

I purchased a clock from Maison White, had an issue with it, they requested a video to show the issue, helped me to upload a large file and then sent out a replacement immediately, I have to say their customer service is excellent 👌 Would definitely purchase from them again.

Recently bought a lamp from Maison White which unfortunately turned out to be faulty. Contacted the company and was really impressed with the speed of reply and subsequent processing of refund. Great company to deal with. I would definitely recommend.

No complaints
Delivered in time and responded quickly to my question.

Exceptional communication from this business as usual.

Bought three Jellycat Toys at competitive price. The items arrived well packaged and quickly. Good notification when dispatched and tracking details supplied.

Fast, easy and well packaged

Very good service from ordering to receiving my goods.