Maison White ltd Reviews 309

My granddaughter already has one of these soft toys. I just wanted a replacement. So pleased with service and delivery.

Absolutely fantastic company! I have been trying to find these certain jelly cats everywhere and couldn't until I stumbled across Maison White. They had amazing contact and constantly sent emails with updates on my order progress and delivery was extremely quick. The jelly cats themselves were in absolutely perfect condition and the packaging was lovely. Could not be more over the moon! Will definitely be buying from them again. Thank you so much!

Excellent service

Fabulous products, great prices and speedy delivery. Would definitely order again.

Arrived safe, lovely bunny grandson very happy 😊

Always a good service and quick delivery.

Great communication and quick delivery, highly recommend.

Gorgeous little laundry set and my 3 year old granddaughter loves it. A great addition to her dolls house. It would have been good if the washing machine door opened, but still very well designed and good quality. The only downside is she pulled the little pegs apart, and the metal springs could then become dangerous, so we've taken them away until she is older. Overall a lovely little set.

I thought I would never get an Emma Bridgewater Union Jack tray unless I paid a ridiculous price on e-Bay
But they turned up here at a reasonable price and it was delivered within 3 days
Fantastic service. Will order from here again

Buyer beware, returns within 14 days not applicable to all items. When you read maison whites return policy it is misleading, as items not returnable are listed a long way past the statement above. I just saw the returns acceptable within fourteen days.
Bed linen is not returnable. Was accused of getting duvet cover out of packaging when all i did was open the packaging to feel the material as unable to do that from seeing a picture on internet. The item was still in packaging , which would have been impossible to repack had I done what they suggested and I had emailed them twice prior to return as requested, but had no reply until they received item back when they then returned it to me as they said it had been opened. On the upside delivery good
Will not be using this firm again

Fab prices for really lovely products! Customer service was a little cold so looked on here to see if anyone else thought the same, I then saw some of the one star reviews and their replies, it made me laugh, clearly they have to deal with some very annoying customers, so I don’t really blame their unadulterated responses!! I normally don’t bother to leave a review, but I actually really appreciate a company that give as good as they get when it comes to people unfairly poorly reviewing! I’d recommend Maison White, they’re a small company which I didn’t realise, also Royal Mail are to blame for 90% of their 1 star reviews!

Order was easy, delivery was fast!

The two products (Jellycat Aubergine) I bought are of bad quality (with pictures as evidence). Maison asked for a return. But they only issued a partial refund and asked me to pay for the postage of return. The customer service kept emphasizing that they had not encountered customer complaints before and my shopping experience was an outlier. After returning, Maison did not accept that the products were bad. I feel uncomfortable with this shopping experience

Great communication, well packed and pretty speedy delivery considering Christmas and New Year

I purchased the item online and the parcel arrived securely wrapped. The frog ornament looked great and was well made.

Excellent purchase, quick delivery, great customer service.. would recommend

The linen I wanted wasn't in stock, but Maison White emailed me when it was available; I ordered, and it was delivered almost immediately. Very competitive prices.

Had never used this company before, but prices for Jellycat toys were extremely competitive and reviews were good so decided to order three toys. Order arrived promptly but sadly, one of the toys had a very small pull on its face and, as it was a present, I decided to see if it could be returned. My husband called the store and the issue was dealt with politely and professionally. Chloe dealt with the issue online organising a free return of the damaged item and didn't wait for it to be returned before sending out the new order, unlike many other companies, accepting a copy of the postage receipt as proof of return. Great customer services.

Prompt delivery and quick to reply when emailing with a query.

They sent me the wrong product, I received a tiny version of what I ordered. I wouldn’t buy from here again