Major FitnessReviews 

2,879
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and sturdiness of the products, often comparing them to commercial-grade equipment. Many appreciate the smooth operation of the machines and the versatility they offer for a comprehensive home gym experience. The delivery service is frequently praised for being timely and quick, with items arriving well-packaged and in good condition. People also find the assembly process straightforward, especially with helpful videos, contributing to a positive user experience. However, some customers experienced issues with customer service, citing slow responses, conflicting information, or difficulties in resolving problems like missing or incorrect parts. There were also occasional complaints about damaged packaging upon delivery, minor product defects like misaligned holes, or parts that felt cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, sturdy build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers reporting that their orders arrived... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising quick responses,... See more

User experience

People report positive experiences with user experience, highlighting the product's functionality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturd... See more

Company replied

Rated 5 out of 5 stars

The package came in a timely manner. All of the boxes were in great condition. Unpacking and assembly was straight forward. I'm glad that I upgraded to aluminum pulleys. The operation is very smooth;... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Sporting Goods Shop

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(2,879)

864 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth the Wait

The shipment time took a while (about 4 weeks), but it was worth it. This machine takes an entire gym and puts it in your home.

No fear of looking awkward starting out, or being unsure of what to do.

It's just you, your gym, and your goals.

31 March 2026
Rated 1 out of 5 stars

Hey guys since you asked.

Hey guys, first of all I truly love my B52 pro workout machine. It functions great and for the price, I think the quality is up there. This is why I never gave anything a bad review. I truly love it and use it 6 days a week. It is life changing have so many workouts at home. My only problem is with the leg extension attachment. I spent nearly $400 on it and it is So awkward. There is really no good way to sit and it rolls up your shins. Honestly I often feel like I'm going to get hurt, (and I am in pretty good shape) every time I use it. It's just so awkward. If you have, not try it for yourself and see. I still need leg extensions in my workout so I am going to use it anyway and be careful but it is pretty bad for leg extensions. I hope this review only goes to you as I do not want to do anything to damage your reputation. Just felt I had to be honest. It feels like $400 that was not spent well. Sorry guys

30 March 2026
Rated 4 out of 5 stars

Good product

Good product. Some of the weights came dinged up, which was disappointing and caused delays in assembly. Other than that it has been a great addition to my home gym

26 March 2026
Rated 3 out of 5 stars

Overall a decent product

Overall, the experience and equipment purchased was decent. The equipment works well and meets expectations. Your free weights/plates are well made and easy to use. I feel for the value you pay, having parts of the system come scratches/blemishes shows a lack of quality control and disappointment on the consumers part. I was also shocked how the directions to build the system give zero descriptive detail and are poorly printed leaving the consumer guessing and using trial and error to build their Major Fitness system.

29 March 2026
Rated 5 out of 5 stars

Great equipment and a great company

Great equipment and a great company! I started with a B52 and have been upgrading and adding equipment and accessories….everything I have purchased so far has been awesome! Just upgraded to the weight stack….that was a game changer for my workouts!!

30 March 2026
Rated 5 out of 5 stars

Great overall experience with Major…

Great overall experience with Major Fitness. Call center was super helpful in putting my rack together and were extremely quick in resolving a small issue. Rack was easy to build and it works great!

26 March 2026
Rated 1 out of 5 stars

Defective Bench Back

The bench back came defective. The base had punctured a hole in the side and back of the bench back piece. I reached out to customer support twice via their website (email). I never received a response. I paid good money for this bench. It should be perfect.

27 March 2026
Rated 2 out of 5 stars

For as much as the machine cost they…

For as much as the machine cost they could make sure the parts are made correctly. The man lifting bar was clearly not even welded correctly one side has more space than the other so my husband had to change one of the parts just so it could be used which I don’t think should even have to happen as we paid for a fully functioning machine. Would not recommend.

27 March 2026
Rated 5 out of 5 stars

Bench

My latest purchase was the weight bench. It’s great, like all the other things I own from Major Fitness

13 April 2026
Rated 5 out of 5 stars

Would buy from Major again!

Customer service was helpful when we reached out. One package was a bit delayed so out of our own excitement, we were bummed to have to wait on one box. It arrived a week after the others. We love the machine! It went together smoothly and the quality is great. We can't wait to add on other elements. Our only complaint is that the weight plate holders are on the back so we left them off. It would require too much clearance to use them and have space to take them on/off. We did know this before we purchased based on other reviews. I don't know on what situation these would be usable.

27 March 2026
Rated 5 out of 5 stars

Read the reviews

I was perplexed after the machine was assembled , that I read several negative reviews. Receiving four 100 pound boxes at first is overwhelming , but I was amazed how well everything was packaged & organized. I took my time & watched videos & all was very easy. Use a drill/drill hex nut & adjustable wrench. The machine is beyond solid quality & checks all the boxes. I should have purchased years ago & the easy part was assembling the machine… No more smelly & crowded gyms for me.

27 March 2026
Rated 5 out of 5 stars

The Major Fitness F-22 is a game…

The Major Fitness F-22 is a game changer that allowed me to go from a casual workout to the next level. Love everything about it. I was in a sports store looking at a simple weight bench and a guy came up and said do yourself a favor and invest in a Major Fitness B-52 or F-22, it will be a game changer. He was so right and I am grateful for his advice. Thanks Major Fitness!

23 March 2026
Rated 3 out of 5 stars

Good Product, but Quality Control and Shipping Issues

Product is solid now that everything is installed, but the process to get there was frustrating. I dealt with missing parts, a defective Smith bar, and a replacement that was lost in transit, which caused significant delays. Customer service eventually made it right with a replacement and partial refund, but it took time and follow-up. Overall, good equipment, but expect some bumps with fulfillment and quality control.

25 March 2026

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