MajorMobiles UK Reviews 7,125

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the competitive pricing, often finding products significantly cheaper than elsewhere. Many highlight the excellent service, noting the efficiency and helpfulness of the staff. Reviewers frequently praise the fast delivery, with many orders arriving quickly and well-packaged. However, some people were dissatisfied with aspects of the product and delivery. Several customers received products that were US versions, requiring adapters, which was not always clearly specified. There were also instances of delayed deliveries, lack of communication regarding order status, and some customers received items with opened or marked boxes, contrary to expectations of new, sealed units. A few people also reported issues with product functionality or quality.

What people talk about most

Product

Consumers have mixed experiences with products. Many reviewers are delighted with their purchases, praising... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the fast delivery, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices for... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process and fast... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and great service, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received... See more

Rated 4 out of 5 stars

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They d... See more

Rated 4 out of 5 stars

Good price better than top refurbished one.Please consider selling the Apple charging plug when supplying phone even if it’s the same price for one from Argos £19

Rated 5 out of 5 stars

I have purchased two mobile phones from this company in the past. My current one Samsung note 10 was purchased about three years ago. The service I received when purchasing was excellent, I do... See more


Company details

  1. #181 of 196 best companies in Electronics store

Written by the company

Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Credit where credit is due

Credit where credit is due. First time I purchased from Majormobiles. I was a little dubious about the price of the MacBook Air I bought considering it was about £250 less than anywhere else. I thought maybe it would be reconditioned or something but no. Pleasantly surprised that it was delivered 12 hours after purchase. Brand new and sealed box. So what I think is that it’s a US version as it came with an adapter. Makes no difference to me, Apple have power plugs that are modular so it was no problem to use an existing wall plug with the supplied power cable. I will definitely have a look on this site for any future tech.

17 November 2025
Rated 5 out of 5 stars

Great purchase experience

I got a great price from Major Mobiles on a new iPad mini 7. I received email confirmation and proper UK invoice. Fast delivery, well packaged.
My experience with Major Mobiles was totally positive.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

They sent me a counterfeit item.

I purchased an iPhone from MajorMobiles via onbuy. It arrived last week it is clearly a phone that is supposed to look like an iPhone but is a complete counterfeit. The phone will not turn on. The usb c cable does not fit into the port. The SIM card slot does not open. The bevelled casing around the camera lens is not part of the casing - it popped off as it was stuck down with two dabs of glue.
I have since purchased a genuine iPhone and the text and print quality on the back of the box it totally different.

They have stated that I can’t prove that the fake phone I have is the item I received! They have stopped responding to my messages.

Avoid this seller and OnBuy.

21 November 2025
Unprompted review
MajorMobiles UK logo

Reply from MajorMobiles UK

We only sell 100% genuine Brand New Apple products and each item comes with a unique serial number that can be verified on the Apple website or brought into an Apple Shop. We have over 7000+ positive reviews across multiple platforms!
We have a zero tolerance policy for any returns fraud and "Simon Mason" has been reported to onBuy for attempting to return a different item other than what we sent.

Rated 5 out of 5 stars

affordable tablets delivered quickly

We ordered five iPads for our Saturday club. Easy to order. They'd run out of one of the colours, so called to check if another would be acceptable which was fine by us. Delivery was quick and I was able to track delivery time. Well packaged in perfect condition. Would recommend.

21 October 2025
Rated 1 out of 5 stars

Non existent customer support

Bought a tablet almost a year ago from major mobiles and under their 2 year guarantee. I requested a fix as it suddenly stopped working. Instead of replying to request form I submitted on their website I just got nothing. I then went on to emailing them directly and still, nothing. Can't speak for the products as they are great but the 2 year guarantee and contact service is non existent.

27 October 2025
Unprompted review
Rated 4 out of 5 stars

I’m enjoying my new iPad especially at the price

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received a message that the blue ones were out of stock and weren’t expected for weeks,I was offered a silver one, delivered the next day ,which I was happy to accept. It arrived on time and well packaged . I wouldn’t hesitate to order from Major Mobiles again

30 September 2025
Rated 1 out of 5 stars

I didnt recieve my mobile phone till…

I didnt recieve my mobile phone till now
I ordered it 2 weeks before
Still i didnt recieved it please kindly do something and please send my mobile phone as soon as possible

6 September 2025
MajorMobiles UK logo

Reply from MajorMobiles UK

sorry for the slight delay but I see your order was delivered

tracking: Royal Mail YK302604585GB

Rated 1 out of 5 stars

Didn’t receive my order

I can’t see any tracking. I have emailed twice and not got a reply. I’m starting to feel that I need to report the company as a scam. It’s been 10 days since I ordered. And there’s no one to speak to.

5 September 2025
MajorMobiles UK logo

Reply from MajorMobiles UK

Sorry it took slightly longer but see it was delivered 20th of Sep.
https://www.royalmail.com/track-your-item#/tracking-results/YK302604563GB

Rated 5 out of 5 stars

I bought an iPhone from here fair…

I bought an iPhone from here fair enough they didn’t have the one I wanted as was out of stock but to be honest the one I got instead is better and my granddaughter was really happy with it.
So yes they helped me out and really happy with the service I received and would definitely recommend this company. Thank again.

2 September 2025
Rated 5 out of 5 stars

Max contacted me by phone to give me…

Max contacted me by phone to give me options as the product was out of stock. I was impressed with the efficiency. I purchased an iPad 2025 11" - I was concerned it wouldn't arrive in time for my daughters birthday. Max & Melanie organised next day delivery for no additional cost. Would definitely use this company in the future.

21 August 2025
Rated 1 out of 5 stars

No reply to emails or phone calls

We purchased a 9th generation ipad it worked perfectly for 13 months then shut down and wouldnt open. I have emailed several times to the company and phoned so many times I cannot remember! Yesterday I took it in to Apple Store and was told it is an American product and cannot be repaired! I am gutted. The warranty therefore is not valid because I cannot contact them. I tried this company to save some money. My old ipad now 12 years old still works but wont update.

8 August 2025
Unprompted review
MajorMobiles UK logo

Reply from MajorMobiles UK

Sorry to hear.
All Apple products come with a 1 year warranty directly with Apple. They denied your warranty because it was 1 month after the coverage ended.
At Major mobiles, we only offer a 2 year warranty on items purchased directly from our website. If this was purchased on our website please email warranty@majormobiles.com for further assistance.

Rated 1 out of 5 stars

ewww experience, bad taste in my mouth

took my money instantly, sent me invoice instantly (automated system i think), humours "FAQ" section, confident selling in "ABOUT US" (typical me - if a business is funny, should have just laughed) BUT READ what have happened NEXT:

never sent me the phone, sent them 3 emails asking if i can pay for next day delivery, no reply.

call the registered business number - automated reply of incorrect number, of course.

sent another email asking i want to cancel the order, obviously no reply either.

then send me the email to review them here, I guess another automated system, let see if trustpilot will keep my review.

8 July 2025
MajorMobiles UK logo

Reply from MajorMobiles UK

Hi Ms Lena,

Our records show that you had requested cancellation after placing your order. A full refund was issued.

Rated 1 out of 5 stars

Buyer beware Major Mobiles won't respond to return/refund request

I ordered a Samsung S9 fe. Opened it within the 30 day return/refund time scale. The tablet is faulty (having spoken with Samsung technical who ran a diagnostics) so I have requested to return it via the major mobiles website portal (more than once) plus via various emails. They are just not responding and it's now outside the 1-2 business days as stated on the website. I tried calling the phone number 01612980770 and it just says I've dialled an incorrect number even though it's the phone number on the invoice and on trust pilot. The address on the invoice is different to the one on the website. I called companies house to see if they had a different number they could not locate the business under either of the addresses so not sure which address I should be returning it to. On the advice of trading standards via the Citizens Advice Bureau I have resorted to sending my return request as a letter via special delivery (which includes copies of the various emails, screenshots of the online portal submitted message and photos of the faults) to the address on the website at a cost of £8.75, just so I have proof the letter has been delivered and signed for within the 30 day time period stated on their website. I will update this review when I get a response.
Update: Still no response from Major Mobiles even though its been 6 business days.
The letter I sent by special delivery was returned back to me saying it was sent to wrong address even though Royal mail GPS said it was correct. I resent the letter for a second time via recorded delivery (at an additional cost of £5.60 ) on Friday and on checking the Royal mail tracking it again is being returned to me saying sorry we were unable to deliver this item.
The address I've sent the letters to as stated on the Major mobiles website is Major Mobiles UK
Birch Business Park
Whittle Lane
Heywood OL10 2SX
United Kingdom.

10 July 2025
Unprompted review

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