1. Even though I ordered a cosmetic product requesting specifically for a long expiration date, I received one expiring in 3 months! 2. The delivery date within 1-2 working days in Athens is totall... See more
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My order arrived very quickly, I was informed in every step of the delivery and the packaging was eco-friendly!
Company replied
Scammers! Their conditioner destroyed my hair . Their products are counterfeit without batch number! If you are affected Please report this shop to the Greek authorities so they will stop selling dan... See more
Company replied
Unfortunately the store assigns postage of purchased goods to elta-courier. This is too bad for their reputation. I have not yet received a much needed product of supplements that was dispatched on 1... See more
Company replied
Company details
Written by the company
Το Makeup είναι ένα ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία καλλυντικών και αρωμάτων. Έχουμε πάνω από 143.000 προϊόντα από 2.000 από τις πιο δημοφιλείς μάρκες στον κόσμο. Δραστηριοποιούμαστε σε 25 χώρες, συμπεριλαμβανομένων της Ουκρανίας, της Γερμανίας, της Γαλλίας, της Ισπανίας, της Βουλγαρίας, της Αγγλίας, των ΗΠΑ και άλλων. Δωρεάν αποστολή για παραγγελίες άνω των 19 ευρώ στην Ελλάδα. Makeup is an electronic store that offers a wide variety of cosmetics and perfumes. We have over 143,000 products from 2,000 of the world's most popular brands. We operate in 25 countries, including Ukraine, Germany, France, Spain, Bulgaria, England, USA and others. Free shipping for orders over 19 euros in Greece.
Contact info
Greece
- makeup.gr
2.4
Poor
36 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Very happy with my order
My order arrived very quickly, I was informed in every step of the delivery and the packaging was eco-friendly!
14 March 2026
Unprompted review
Reply from Makeup
Thank you very much for your kind feedback!
We are truly happy to hear that you were satisfied with the fast delivery, order updates, and eco-friendly packaging. Providing a smooth shopping experience for our customers is very important to us.
We hope you enjoy your products and look forward to serving you again!
The MAKEUP.GR Team 💙
Don't recommend!
I live in Cyprus and the perfumes I wanted were no longer available in their Cyprus online shop. I found the same perfumes in their Greek website and contacted them asking if I can purchase them and if they can deliver to Cyprus. I received their response stating they can ship to Cyprus. So I sent my email on 01/01/2026 at about 2am and received ther email in about 6 hours. As you can see, it was the New Year day and I'm sure most of the world wasn't working. Before I contacted them, the perfume I wanted was advertised for €19 on their website. As soon as I received their response, the price went up to €31. When I asked them why they increased the price within a few hours, they gave me a lame explanation.
Then I found another perfume which on their website was on sale. I contacted them asking how I can buy it. I even sent them a screenshot of my cart. They asked me to give them my contact info and they will send me the perfume and I'll pay for it on delivery. After sending them my contact info, I received their email stating that they can't help me and that I should buy from their Cyprus shop.
What the hell was that? How can you send me 4 emails stating that you can send the perfumes to Cyprus, but refuse to do so after you receive my contact details?! Is this some kind of scam? I'm definitely going to report them to appropriate authorities. I'm very disappointed and don't recommend it to anyone.
5 January 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback.
We would like to clarify that orders can only be placed through the website corresponding to the country where the customer is located. Unfortunately, it is not possible to complete purchases from websites of other countries, as our system does not allow this. One of the main reasons is that each country operates with local phone numbers and country-specific order systems.
Please also note that product availability may differ from country to country. A product that is available in one market may be temporarily unavailable in another. The same applies to prices and promotions, which are set independently for each country and may vary at any given time.
We apologize for any confusion caused during the communication and understand your disappointment. Your feedback is valuable to us, and we will use it to improve clarity in our future responses.
Kind regards,
The MAKEUP Team
Everything fine, no complaints.
Fast service, authentic, quality products, great variety, seamless communication, many payment options, good packaging.
13 December 2025
Unprompted review
Reply from Makeup
Thank you very much for your wonderful feedback! 😊
We’re happy to hear that you’re satisfied with our service, product quality, variety, and communication. Your kind words motivate us to keep delivering the best possible experience. We look forward to serving you again soon!
Scammers
Scammers! Their conditioner destroyed my hair . Their products are counterfeit without batch number! If you are affected Please report this shop to the Greek authorities so they will stop selling dangerous products
27 November 2025
Unprompted review
Reply from Makeup
Hello,
We are very sorry to hear about your experience. Please note that all our products are 100% original, come directly from authorized distributors, and each item has its own batch or lot number, which can be verified.
We take such feedback very seriously.
Could you please contact us directly and provide your order number and photos of the product you received? This will help us investigate the issue and assist you properly.
Thank you in advance for your cooperation. We are here to help.
The MAKEUP team
The aromata are not authentic (they…
The aromata are not authentic, packed in simple paper inside, no nylon around the box like in the normal shops, not original package. I JUST got the parcel, very diassapointed, the do not answer the letter about refund. Do not shop. Stay away.
7 August 2025
Unprompted review
Reply from Makeup
Dear Anna Prosiannykova,
We’re sorry to hear that you were not satisfied with your order.
Please note that we do not use plastic wrapping, as we are an eco-friendly company committed to protecting the environment. All products are packed using recyclable materials.
All items on our website are 100% authentic, sourced directly from official distributors. If you have concerns about a specific item, feel free to contact us with more details so we can review it.
When placing your order, you agreed to our Terms & Conditions, which state that the Claims Department responds within 14 working days. We kindly ask for a bit of patience while your request is being processed.
Thank you for your understanding.
Kind regards,
MAKEUP Team
Worst experience possible - Don't try it
1. Even though I ordered a cosmetic product requesting specifically for a long expiration date, I received one expiring in 3 months!
2. The delivery date within 1-2 working days in Athens is totally misleading. You would need at least 5-6 days.
3. The agent at their call center is not an active listener and isn't there to actually help.
Really bad experience overall. Don't try it.
6 August 2025
Unprompted review
Reply from Makeup
Dear eva veneka!
We’re truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconvenience caused.
Regarding the product’s expiration date — we always aim to ship items with the longest shelf life available in stock. If you received a product expiring in 3 months despite your request, this may have been an oversight, and we would like to look into it and offer a solution.
As for the delivery delay, we understand how frustrating this can be. While most deliveries in Athens are completed within 1–2 working days, external courier delays may occur — especially during peak periods — and we apologize if this was not clearly communicated.
We are also concerned about your experience with our call center. Providing helpful and attentive customer service is important to us, and your feedback will be reviewed seriously with our team.
Please contact us directly at complaints@makeup.gr with your order number so we can resolve this matter properly.
Thank you for taking the time to share your feedback — it helps us improve.
Kind regards,
The MAKEUP team
I ordered the Casmir perfume
I ordered the Casmir perfume, which doesn’t even qualify as a decent cologne – and when I contacted them, they simply said they were waiting for a response from the warehouse. That response never came. Unfortunately, the perfumes are fake.
15 June 2025
Unprompted review
Reply from Makeup
Dear Ευσταθια Τσακαλοματη,
Thank you for your feedback, and we're truly sorry to hear that you were not satisfied with the Casmir perfume you received.
Please allow us to clarify: all the products we offer — including perfumes — are 100% original and sourced directly from official distributors or certified suppliers. We do not sell fake or counterfeit items under any circumstances.
Regarding your inquiry, we understand your frustration and apologize for the delay. In cases involving quality concerns, we are required to wait for an official inspection or statement from the warehouse or supplier before proceeding further. If you have not yet received a follow-up, we kindly ask you to contact us again at complaints@makeup.gr, so we can prioritize your case and ensure it is resolved promptly.
We appreciate your patience and assure you that customer satisfaction is a top priority for us.
Kind regards,
The Makeup.gr Team
Efficient & Friendly customer service
The product I ordered (Kenzo Flower by Kenzo set) was a present for a friend and I was afraid it might not arrive in time so I left a comment and they called me and informed me about the date I would receive it. It came in time and packed with eco-friendly paper 😀 Thank you!
1 July 2025
Unprompted review
Reply from Makeup
We're really happy to hear that your gift arrived on time and that you were pleased with the packaging and our customer service. We always try to go the extra mile — especially when it comes to gifts! 😊
Your feedback means a lot to us, and we hope your friend loved the Kenzo set!
Looking forward to serving you again soon.
Warm regards,
The Makeup.gr Team
The worst e-shop!
They sent me an open product and when complaint insisted that it is how they get it from supplier. ....no return initiated, and no refund....the worst e-ship I have ever had....simply unacceptable!! I will don buy anything else from them! ...I lost 10 euros they lost a good customer!! Good for the other proper shops in Greece!!!
11 June 2025
Unprompted review
Reply from Makeup
Dear Paris,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and that you received a product that did not meet your expectations. This is certainly not the standard of service we aim to provide.
We would like to clarify that we never intentionally ship opened or damaged products. If you received an item in such condition, we sincerely apologize. Our team always follows supplier instructions and checks products, but in this case we clearly failed to meet your expectations.
We would like to resolve this for you. Please contact us at complaints@makeup.gr with your order number and details of the issue, and we will review your case again to see how we can offer a suitable solution — whether that is a return, a replacement, or another resolution.
Your trust is important to us, and we hope you will give us the chance to make things right.
Kind regards,
The Makeup.gr Team
I ordered a parfume
I ordered a parfume, it came on time good condition and the price was very good.
21 May 2025
Unprompted review
Reply from Makeup
Thank you very much for your positive feedback.
We are pleased to hear that your order arrived on time, in excellent condition, and at a satisfactory price.
It is always our goal to provide quality products and reliable service. We truly appreciate your trust and look forward to serving you again in the future.
Kind regards,
The makeup.gr Team
Awful delivery service!!!
Unfortunately the store assigns postage of purchased goods to elta-courier. This is too bad for their reputation. I have not yet received a much needed product of supplements that was dispatched on 11/12/2024. Today, 30/12/2024, the package is still at the Athens depot of the courier...it is there since 17/12/2024 (according to the package tracking).
I'll think twice before ordering anything from makeup.gr in the future after this experience.
30 December 2024
Unprompted review
Reply from Makeup
Dear customer! Sorry for your disappointment! We would like to assure you that the opinion of our customers is of the utmost importance to us and our international team is working every day to provide better service. In this regard, we will take your complaint into consideration and will do our best to provide more than one choice of delivery, throughout Greece. We wish you a good and happy new year and a wonderful afternoon. The team of Makeup.gr
Be careful!!! ⚠️
As soon as I put a negative review and photo on their website about a defective bottle of perfume they sent me and harassed me beyond belief for days until they accept it back, they immediately remove my review again and again arbitrarily to hide the truth about the problematic product from the people! I have also been asking them for a long time to give me an address of someone director in charge of their company in Greece where I can send a court document and they refuse saying that it does not exist! They have also blocked me on paypal without notifying me as they should have!
31 October 2024
Unprompted review
Reply from Makeup
Dear customer,
as we have explained to you here and countless times, the whole process for returning the product and your money according to our terms of use has been completed! We tried our best to give you a professional service right and as you know and according to the evidence we have it all happened within 14 working days. We would request you to stop this pointless messaging as the case is closed and there is no need for you and us to suffer.
Have a nice day!
DANGER
If you are unlucky and they send you a defective product and you have to return it.. then know that you must forget your money! They will make you suffer unimaginable things! The company is operated by a money laundering mafia. AWAY DANGER!!!
Neither the satisfaction of your customers comes first, nor do you respect them in the slightest! I do NOT accept your apology and you are the worst professional I have dealt with in my many years of online shopping of all kinds. You wear out the customer's soul and make him wait a long time and order him to endure the senseless tortures you put him through when the customer does not accept your small gifts with which you seek to buy him off - not under the law - but by taking the law in your hands which you arbitrarily modify only as it suits you! I saw in comments that you did the same to other customers, so you have a system. In my case, however, where there is a prosecutor in my family, all this tyranny will not simply pass. I will stop you from taking advantage of the mental health and money of the customers which you illegally withhold after you have exhausted him psychologically as I have already taken legal action and sanctions will be imposed on every manager and every employee of your company. I was begging you to act quickly as I am moving house and my time is limited and so is my health as I am undergoing surgeries but you have COMPLETELY ignored doing the exact opposite! Now you will also shoulder the consequences.
27 September 2024
Unprompted review
Reply from Makeup
Dear Customers,
Every single opinion, positive or negative, is important to us. The satisfaction of our customers comes first.
We see that you have contacted the claims department. Your claim has been accepted and is being processed in the most efficient way possible under the law. The moment the product arrives in the warehouse, you will be refunded. Sorry for the inconvenience!
Dear Customers,
There are terms and conditions on the site and it is a good idea for every customer to read them before ordering. We also adhere to them and respect the terms that are stated there and you have agreede with these terms. A request for reimbursement has been submitted to the accounting department. The product has arrived in our warehouse today and your money will be refunded. We are sorry that you have had problems with your health, we wish you a speedy recovery and hope the issue will be resolved after your refund, which is not only up to us but also other circumstances as you understand. We wish you a good day!
the person on the phone is very…
the person on the phone is very rude...specifically a girl with a foreign accent...I placed an order for around €70 and called to ask about a face powder and to make a second order and she spoke to me ironically...I explain to her that the powder what I'm looking for... 10 minutes ago it was on your site and now it can't be seen even if I ask the reason and if it's finished....she asked me the same thing 50 times to tell her the product code....and I explain to her that it's not is there even a way to tell you the password??? I regretted ordering from this site and tried to cancel my order but they told me that it has already left and is coming....also i told to her about her abrupt manners
29 August 2024
Unprompted review
Reply from Makeup
Dear customers, we apologize for what happened! Our company policy is to always keep the customer satisfied, but we ask you to understand that there are over 170,000 products on our website and the call center staff cannot provide you with quality service if you do not have the correct product code as errors may occur. Sometimes you can just say the brand or describe the product to our staff and they can help you find it, but we always need to make sure it's the right product to avoid a return or a claim. Once again, we apologize for what happened. Have a great day!
Never again!!!!
Your reply are only words. I call you 10 days ago and you did nothing. I say that I want my money back, and you say I can not have my money back. Now after 3 weeks I still don't have my package.
You are dubious and there is no excuse and nothing to
discuss.
26 August 2024
Unprompted review
Fast delivery
Fast delivery, arrived faster than excepted and I’m really happy with the products I’ve received, really thank you a lot for the perfumes 🙂
5 August 2024
Unprompted review
Reply from Makeup
Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.
Destroyed & dangerous product
Ordered 2 yankee candles and the one came broken. No traces of glass were to be found anywhere in the package. Someone in the company had probably decided it's "ethical" to send a destroyed and dangerous item -because of the broken glass jar- to the customer. Such a shame..
Edit: the order number is №1721914347-0766. I've already sent a message with pictures, as I was asked. No reply yet though.
1 August 2024
Unprompted review
Reply from Makeup
Dear Customers,
Every single opinion, positive or negative, is important to us. The satisfaction of our customers comes first.
Can you give us an order number so we can pass the problem on to the claims department?
Worst of all
Polish complany
Do not buy
Not genuine products
I have ordered sth that arrived broken and the company do not have a phone to contact with manager only email that answerered not immediately
They told lies so as not to find a solution . Ridiculous company do not buy
Second hands items
28 June 2024
Unprompted review
Reply from Makeup
Dear customer,
Yes, our company is Polish, but our employees speak Greek.
Every single opinion - positive or negative is important for us. The satisfaction of our customers comes first.
Could you please be more specific about the exact problem you had so we can investigate it and improve our service?
brilliant first experience
I ordered a few days ago on a Saturday night for the first time at makeup.gr. I had my doubts about the delivery time of 3-4 working days, but I gave it a shot, especially since the delivery is free from 19€ above! Madness!
Today, Wednesday morning (actual 2 working days passed), I got it without any troubles and the cooperating parcel service also praised the highly positive experience with this company.
I can rate makeup.gr as absolutely trustworthy. I will definitely order again, the prices, offers and the gifts are unbeatable!
15 May 2024
Unprompted review
Reply from Makeup
Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.
I ordered some dupes which so far I…
I ordered some dupes which so far I freaking love. The shipping was just a typical shipping with no problems at all. I really like this site as it gives a variety of famous either dupes either real ones.
5 December 2023
Unprompted review
Reply from Makeup
Dear customer,
Thank you very much for your kind words and we hope you continue to enjoy shopping on our site.
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