Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
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See what reviewers are saying
Bit cautious about ordering with the trust pilot score but glad I did! Ordered the Johnny walker 12 days of christmas box, got a great black friday deal! Free delivery! Ordered on the 20th November at... See more
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here. Recently, I noticed however that my points weren't adding up and my tier wasn'... See more
Company replied
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over ap... See more
Company replied
Company details
Written by the company
With our iconic distilleries, we have deep roots in the history and future of whisky. We're here to help guide your whisky experience and find the single or Blended whisky that match your taste. Let's take a journey.
Contact info
Netherlands
- malts.com
4.0
Great
262 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Doesn’t actually sell drinks anymore
Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
9 October 2025
Unprompted review
Useless support
Ive contacted the support line 3 different times over the course of 7 business days and have received no response, my order was dispatched but I've had no update whatsoever since, it also uses an app called shop to track the order rather than an actual shipping companies tracker.
21 August 2025
Unprompted review
Reply from malts.com
Hi Alex,
It is always good to hear from customers and we thank you for taking the time to contact us.
We are the Malts.com Team responsible for GB and Northern Europe and we are very sorry to hear that you have not had a great experience with your order placed on Malts.com in Australia.
Our aim is always to give customers the best service and we always include a courier tracking link with every order in GB and Northern Europe.
Our Customer Support Team replied to your email query earlier today and have advised that our colleagues in Australia have been made aware about your issue.
Martin @ Malts.com
Prompt and suitable response
I was very happy with Martin’s engagement and assistance after encountering an issue with my club points prior to the program terminating. The issue was resolved promptly and to my satisfaction.
24 June 2025
Unprompted review
Reply from malts.com
Hi Peter,
Thank you for letting us know how we did!
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
I will be sure to pass on your kind message to Martin who will be delighted to hear his efforts were very much appreciated.
We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan @ Malts.com
Problem solved by the Team
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over approximately 10 days I was kept informed on progress. Unfortunately the online purchase problem wasn’t resolved in time for the scheme closing but a voucher to points value solved my problem.
1 July 2025
Unprompted review
Reply from malts.com
Hi,
Thank you for letting us know how we did!
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
I am glad to hear that are pleased with the resolution and service you received when placing your order.
We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Piaras
Reply from malts.com
Hi Kai,
Thank you very much for your feedback!
It is always great to hear from our customers and we are glad to know that you had a brilliant experience with our products and service.
We hope you keep enjoying our products and look forward to heaving you as a regular at Malts.com.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers,
Martin @ Malts.com
first class service and a great range…
first class service and a great range of products.very competitive prices and excellent customer service, thank you Cathreen.
30 June 2025
Unprompted review
Reply from malts.com
Hey Andrew,
Thank you very much for your feedback! We are glad to hear you had a great customer service experience and enjoyed exploring our products.
I will be sure to pass your comments to Cathreen who will be delighted to hear her efforts were very much appreciated.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ Malts
Excellent service etc.
Excellent service as usual. Easy to order and kept updated all the way until package delivered in a few days. I even received reminder emails beforehand reminding me to redeem my points balance. I did and saved £30. First class. Thank you !!
16 June 2025
Unprompted review
Reply from malts.com
Thank you very much for your feedback!
We are glad to hear that you found your experience with us to be pleasant and I will be sure to pass this on to the rest of the team who will be delighted to hear.
We hope you keep enjoying our products and look forward to heaving you as a regular at Malts.com.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Gemma @ Malts.com
Tried to use my reward points to buy a…
Tried to use my reward points to buy a bottle. The website would not allow me to do so. Likely a glitch. Went round in circles with customer service for over a week, including creating a new account. Problem not resolved. A smart solution would have been to just issue me with a voucher for the value of my reward points but no, they appeared fine just not to get the sale.
13 May 2025
Unprompted review
Reply from malts.com
Hello Mr R J Godden,
Thank you for getting in contact. We are sorry to hear you’ve had a disappointing experience with us. Please accept our apologies for the inconvenience you experienced with your Malts Club Account. We aim to resolve all customer issues as quickly as possible.
I can see that you have been in touch with our customer service team who went through troubleshooting options with you, to try and resolve this issue. A member of the team will be in touch to follow up with you.
Your experience is our number one priority, and we would like to take the opportunity to thank you for your feedback.
Martin @ Malts.com
perfekt service
perfekt service, great communication with Ellen, thank you very much
9 January 2025
Unprompted review
Reply from malts.com
Hey Thomas,
Thank you for taking the time to let us know how we did!
I am delighted to hear that you are pleased with your customer service experience at Malts.com and will be sure to pass your kind comments to Ellen.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan @ Malts.com
I had a problem with my e.voucher so I…
I had a problem with my e.voucher so I phoned customer services, Cathreen was fabulous put me at ease right away and resend my vouchers resolved my problem so quickly,efficiently and with a very pleasant,helpful attitude.
20 December 2024
Unprompted review
Reply from malts.com
Hello Elaine,
Thank you very much for your feedback! We're so pleased you enjoyed your visit to Malts.com and the professional way your issue was sorted.
We are delighted to hear you were happy with our customer service and will be sure to pass this message onto Cathreen who will be very happy to hear her efforts are really appreciated.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Sláinte🍸🥂🍾
Martin @ Malts.com
Johnnie Walker e-voucher query
Gemma was very helpful in finding my booking and reissuing my e-voucher.
She replied very quickly to my subsequent emails.
Many thanks to her.
13 December 2024
Unprompted review
Reply from malts.com
Hey Stuart,
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
We will be sure to pass your thanks onto Gemma who was able to sort out your issue with the e-voucher.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Sláinte🍸🥂🍾
Martin @ Malts.com
Customer service was 1st class
Customer service was 1st class. Gemma resolved an issue and kept me updated. Well Done Gemma
18 December 2024
Unprompted review
Reply from malts.com
Hey,
Thank you for letting us know how we did!
We are glad to hear that you found your customer service experience with us to be pleasant and I will be sure to pass on your kind comments to Gemma who will be delighted to hear her efforts were very much appreciated.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan @ Malts
Ordered a voucher but due to technical…
Ordered a voucher but due to technical issue it was not emailed to me, used the contact service and was contacted by Ellen Customer services who sorted it out in no time. Excellent service 👍
14 December 2024
Unprompted review
Reply from malts.com
Hey Ann,
Thank you for letting us know how we did!
We are glad to hear that you found the customer service experience with us to be great and I will be sure to pass on your kind comments to Ellen who will be delighted to hear her efforts were very much appreciated.
We aim to deliver the highest quality of customer service to all our customers.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
Great company to deal with
Great company to deal with. Had an issue with a tour voucher and it was rectified very quickly by Cathreen
12 December 2024
Unprompted review
Reply from malts.com
Hello Lorraine,
Thank you very much for your feedback! We're so pleased you enjoyed your visit to Malts.com - we hope to welcome you as a regular customer soon.
We are delighted to hear you were happy with our customer service and will be sure to pass this message onto Cathreen who will be very happy to hear that her efforts are much appreciated.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Sláinte 🍸🥂🍾
Martin @Malts.com
well-made webshop
well-made webshop, good quality of whiskey, easy order processing, fast delivery
22 November 2024
Unprompted review
Reply from malts.com
Hi Wolfgang,
Thank you for taking the time to let us know how we did!
We are delighted to hear you found Malts user friendly and were happy with our speedy delivery. We hope you enjoy your order!
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ The Bar
Hiccup with e-voucher order.
Had a bit of a hiccup with my e-voucher order as they hadn’t arrived after a week. However once I contacted customer services, Gemma picked up my query and sorted out quite quickly, keeping in contact to let me know about progress.
6 December 2024
Unprompted review
Reply from malts.com
Hi Lorna,
Thank you for letting us know how we did!
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
I will be sure to pass on your kind message to Gemma who will be delighted to hear her efforts were very much appreciated.
We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ Malts.com
Super efficient service from Ellen
Super efficient service from Ellen, thank you!
4 December 2024
Unprompted review
Reply from malts.com
Hey Sergio,
Thank you for taking the time to let us know how we did!
I am delighted to hear that you are pleased with your customer service experience at Malts.com and will be sure to pass your kind comments to Ellen about her fantastic service and efficiency.
We’re always open to hearing how we can make your experience even better.
The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
What a great response!
Fantastic response to a 'lost' voucher. No questions / no doubts. I expect just a thorough check to ensure my request was a valid one ...and then a new voucher issued straight away. Many thanks especially to Ellen from the Customer Service team .
28 November 2024
Unprompted review
Reply from malts.com
Hey Hazel,
Thank you for taking the time to let us know how we did!
I am delighted to hear that you are pleased with your customer service experience at Malts.com and will be sure to pass your kind comments to Ellen.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Gemma @ Malts.com
Prompt and Curtious
I reached out in order to determine the availability in the coming years of one of my favorite scotch offerings, Lagavulin 8. The response from Siobhan at Malts was prompt and informative and very polite. It allowed me to understand the production timeline and rest easy knowing more was going to be produced. Malts is a customer friendly company that produces outstanding offerings of whiskey.
8 November 2024
Unprompted review
Reply from malts.com
Hey Henry,
Thank you for letting us know how we did!
We are glad to hear that you found your customer service experience with us to be pleasant and I will be sure to pass on your kind comments to Siobhan who will be delighted to hear her efforts were very much appreciated.
We hope you keep enjoying your Lagavulin 8!
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Gemma @ Malts.com
Account problem
I had an issue regarding my account which Ellen very kindly sorted out for me. I have used malts.com previously and would have no hesitation in using them again. Quality products and excellent service. Many thanks
2 October 2024
Unprompted review
Reply from malts.com
Hello Thomas,
Thank you very much for your feedback! We're so pleased that we were able to resolve your issue and we hope to welcome you back again as a customer soon.
We are delighted to hear you were very satisfied with the service you received and I will be sure to pass this message onto Ellen who will be very happy to hear her hard work is very much appreciated.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Cheers🍸🥂🍾
Martin @ Malts
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