Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
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See what reviewers are saying
Bit cautious about ordering with the trust pilot score but glad I did! Ordered the Johnny walker 12 days of christmas box, got a great black friday deal! Free delivery! Ordered on the 20th November at... See more
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here. Recently, I noticed however that my points weren't adding up and my tier wasn'... See more
Company replied
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over ap... See more
Company replied
Company details
Written by the company
With our iconic distilleries, we have deep roots in the history and future of whisky. We're here to help guide your whisky experience and find the single or Blended whisky that match your taste. Let's take a journey.
Contact info
Netherlands
- malts.com
4.0
Great
262 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great communication
Although I had problems with my order, Ellen was able to rectify things for me efficiently. Her communication was excellent, and she made sure my problem was dealt with.
11 October 2024
Unprompted review
Reply from malts.com
Hey Gillian,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
We are happy that despite an initial delay with your order, Ellen was able to resolve this for you in a timely and efficient manner and I will be sure to pass your kind words on to Ellen.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin
Siobhan was really helpful
Siobhan was really helpful. I had lost my voucher like a total numpty, but Siobhan was able to help. No fuss or bother, just great customer service
16 September 2024
Unprompted review
Reply from malts.com
Hey Ali,
Thank you for letting us know how we did!
We are happy we could resolve this for you, and I will be sure to pass on your kind comments to Siobhan who will be delighted to hear her efforts were very much appreciated.
We hope you enjoy your tour and look forward to serving you as one of our regulars!
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ Malts.com
Ellen was excellent
Ellen was excellent - she helped track down my voucher, she was quick to respond and her emails were friendly and helpful. Delighted with the service!
26 August 2024
Unprompted review
Reply from malts.com
Hey Donna,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.Com – we look forward to having you as one of our new regulars.
We are happy we could resolve this for you in such a timely manner and I will pass your comments to Ellen and i hope that you enjoy your tour.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Piaras
Very helpful since I had lost my e mail…
Very helpful since I had lost my e mail for voucher and they managed to successfully find this for me.
15 August 2024
Unprompted review
Reply from malts.com
Hi Clare,
Thank you for letting us know how we did and that you received the help you needed in locating your voucher.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen @ Malts.com
I lost my customer account with the…
I lost my customer account with the associated status and bonus points at malts.de about 2 months ago and the technical team was able to restore it. I would particularly like to mention Cathreen (customer advisor), whose help significantly accelerated the restoration of the account 👍🏼 many thanks for this
24 June 2024
Unprompted review
Reply from malts.com
Hello Rene,
Thank you very much for your feedback! We're so pleased you enjoyed your visit to Malts.com - we hope to welcome you as a regular customer soon.
We are delighted to hear you were happy with our customer service and will be sure to pass this message onto Cathreen who will be very happy to hear.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Sláinte
Good service, happy return customer
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here.
Recently, I noticed however that my points weren't adding up and my tier wasn't elevating as it should be. Since you can use these points for a discount, and a higher tier comes with extra benefits, that's unfortunate.
I contacted customer support and with the help of Ellen and the technical team, this got sorted. Even though ultimatly I needed to re-register, they made sure my points and tier were ready upon re-registration. Just ordered some more Offerman editions, with a nice discount 😊
18 June 2024
Unprompted review
Reply from malts.com
Hey,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and that you are a big fan of Lagavulin! We look forward to having you as one of our regulars.
I am delighted that you are happy with your orders and your experience with our team. We will certainly pass on your kind comments to Ellen, who will be delighted to hear from you! We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Emma @ Malts.com
Great product delivered exactly as promised.
Great product purchased as a gift for my hubby. Whisky arrived promptly and in perfect condition. I will definitely be keeping my eyes open for other deals. Highly recommended..
12 June 2024
Unprompted review
Reply from malts.com
Hey,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
I am delighted that you received your order promptly and in perfect condition. We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Emma @ Malts.com
For the love of whisky
For the love of whisky
Ordered myself some bottles as a birthday surprise. Delivery perfectly arrived and my day was magic
20 March 2024
Unprompted review
Reply from malts.com
Hey Donanan,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
I am delighted that you received your order in perfect condition. We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Safe and swift delivery
Safe and swift delivery of a fine whisky. Sometimes it helps to go straight to the source.
24 February 2024
Unprompted review
Reply from malts.com
Hey Mark,
Thank you for letting us know how we did, we really appreciate your feedback!
We're happy to hear that your experience was smooth and efficient as the quality and safe delivery of our products are very important to us.
The next time you are shopping for a gift or planning a celebration, check out our latest exclusive offers, new launches and inspiration.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Bought for my Whiskey loving friend
Bought for my Whiskey loving friend. Delivered safely. Great price. Will definitely use Malt.com again.
21 February 2024
Unprompted review
Reply from malts.com
Hey Mrs Davies,
Thank you for letting us know how we did! I am delighted that you received your order in perfect condition and that you have enjoyed our competitive prices.
We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Good prices and delivery
Easy to navigate website; well-priced whisky and good delivery.
One slight negative is that in order to track the delivery I had to download a bespoke app.
14 February 2024
Unprompted review
Reply from malts.com
Hey Kenneth,
Thank you for letting us know how we did!
We appreciate the feedback as it allows us to review and improve. We're happy to hear that you found our site user friendly, enjoyed our competitive prices and speedy delivery!
The outstanding quality of our brands, our customer service and value are very important to us. We want our customers to be delighted with their purchases
The next time you are shopping for a gift or planning a celebration, check out our latest exclusive offers, new launches and inspiration.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Malts.Com always delivers well packaged…
Malts.Com always delivers well packaged and timely orders. It's a bonus they don't insist on signed deliveries 👍
17 February 2024
Unprompted review
Reply from malts.com
Hey Simon,
Thank you for letting us know how we did! We’re so glad you enjoyed shopping at Malts.com and we look forward to having you as one of our regulars.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen @ Malts.com
Cardhu Gold is my favourite whiskey and…
Cardhu Gold is my favourite whiskey and it was a fantastic price
14 January 2024
Unprompted review
Reply from malts.com
Hey Chris,
Thank you for letting us know how we did!
We’re so glad you enjoyed coming to Malts.com – we look forward to having you as one of our new regulars.
We are delighted you could enjoy your favourite whiskey from us.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan@Malts.com
Great service from Malts.com quick…
Great service from Malts.com quick delivery.
Choice of the Johnny Walker advent calendar was pretty good value however it was a boring calendar, just 6 different whisky's x 2 and not 12 different ones, I should have read the description, not a reflection on Malts though
10 December 2023
Unprompted review
Reply from malts.com
Hey Andrea,
Thank you for letting us know how we did! We are so glad you enjoyed coming to Malts.com. We look forward to having you as one of our regulars who shop from the fantastic collection of whiskies.
The outstanding quality of our brands, our customer service and value are very important to us. We want our customers to be delighted with their purchases.
We’re always open to hearing how we can make your experience even better. The next time you are shopping for a gift or planning a celebration, check out our latest exclusive offers, new launches and inspiration.
Do let us know if there’s anything more that we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
Excellent service
Excellent service, great whisky, ordering online is simple and packaging means it's all in one piece on arrival
29 December 2023
Unprompted review
Reply from malts.com
Hey Quentin
Thank you for letting us know how we did!
We’re so glad you enjoyed coming to Malts.com – we look forward to having you as one of our new regulars.
We are delighted to here you enjoyed your experience with us.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan@Malts.com
Malt.com service and purchase
I buy malt whisky for my dad he loves Dalwinni so I look out regularly for promotions throughout the year to stock up for his birthday or Xmas the delivery system is efficient and trustworthy I’ve had no issues with any of his purchases. I got him a presentation box with weighted whiskey glasses. These were received with no issues no breakages. Highly recommend also points accrued through purchases can go towards money off future purchases so you can save and make a great saving without having to compromise on your preferred choice of Whisky
1 November 2023
Unprompted review
Reply from malts.com
Hi Michael,
Thank you for letting us know how we did!
We’re so glad to hear you have had a great experience as a Malts Club member, receiving your orders with speed and in perfect condition.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
We hope you continue to enjoy availing of your Malts points and that your dad loves his whisky!
Cheers🍸🥂🍾
Cathreen @ Malts.com
All perfect bottle turned up all good…
All perfect bottle turned up all good thank you
6 February 2024
Unprompted review
Reply from malts.com
Hey Paul,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
I am delighted that you received your order in perfect condition. We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
Order only if you don’t need to return!
Placed an order on Malts.com and wanted to use my 2000 member points which gives you £20 discount. All looked good and discount applied when checked out, however when the payment processed the order confirmation was stating the full amount and I had been charged the full amount. I immediately contacted the customer services to ask for them to rectify this or cancel the order so I could reorder as appeared an issue with the checkout process and I had been charged the full amount incorrectly when the discount had applied at checkout (which I have screenshots of).
Unfortunately their customer services are abysmal. They did not reply in a timely manner, so my order had then been dispatched so they were unable to cancel the order. They advised I could return for a refund and then try reordering again with the points (no charges mentioned).
When I confirmed I would like to do that they informed me there was a return fee of £10 which is stated no where on the website and also extremely high for “shipping charges”. I have been back and forth with customer services as I don’t understand why I should be out of pocket for an error on their website and I tried to rectify the issue as soon as the order was placed.
They have ignored my questions in emails with very basic and unhelpful replies. I have now paid the £10 as I just want it sent back and sorted out and they didn’t give me any other option. I am extremely unhappy about this and have reordered the item with the points, but instead of being a £20 voucher I have technically lost £10 of that due to the website error on the first order and having to pay to return the item.
The shipping label after I paid took them 5 days to provide also, although the refund was quick when they received it back.
They offered me a £15 voucher as goodwill but that is not helpful at all as it couldn’t be used for the return fee, couldn’t be used in conjunction with the points. I think it is appalling that I have ended up paying £10 for an error that I had no control over and was a fault in their website/checkout system, especially when I highlighted to them as soon as the order processed.
No issue with product or shipping time, just be aware if you have any issues as they have terrible customer service, hidden charges to return and overall a really bad experience with this company.
24 November 2023
Unprompted review
Great experience
Bit cautious about ordering with the trust pilot score but glad I did! Ordered the Johnny walker 12 days of christmas box, got a great black friday deal! Free delivery! Ordered on the 20th November at around 10am, arrived 21st November at 8:30am in perfect condition! Couldn't be happier
20 November 2023
Unprompted review
Great Service and Products
I have purchased a couple of bottles, and I am very pleased with the service and the product!
I look forward to the 2023 special release.
18 August 2023
Unprompted review
Reply from malts.com
Hello, we are happy to hear your lovely feedback. We hope you shop from our fantastic collection of whiskies again.
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