A bit lengthy and involved but I was pleased to be able to complete the process via a promised telephone call from Prudential (rather than having to complete a form). Your agents were very efficient... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
Had a non urgent request so opted for call back one week after initial contact which I did not receive. Surprisingly after I called again in addition to sorting the problem they elevated the missed ca... See more
Company replied
Maturation of small pension policy.Clear choices made available regarding options available. Payment of policy made within agreed time scale.Whole process made simple.
Company replied
Company details
- #5 of 6 best companies in Pension office
- #125 of 135 best companies in Insurance company
Written by the company
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contact info
BN15 8GB, LANCING, United Kingdom
- 0800 000 000
- mandg.com/pru
4.1
Great
4k reviews
Asks customers to review
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Survey too much! And can't remember the date And how can Antone make a date input field so weird?
I got rtayerb bored with the over-complexity of the survey
10 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ZERO STARS
If I could do zero I would - I have been trying to transfer my pension for nearly 2 months - they have made it difficult at every turn - I've supplied information, emails, messages. None of these things they need legally as I have had no such problems with other companies. AVOID at all costs - impossible to work with.
22 May 2026
Unprompted review
Reply from Pru UK
Hi Victoria, we're sorry to hear about your experience in transferring your pension, and for the frustration this is causing. We'd like to help, and if you could email us at social@prudential.co.uk with your plan number and preferred contact details, we'll arrange for our customer service team to get in touch. Many thanks
Easy to deal with and the advice I…
Easy to deal with and the advice I received was just what I needed
2 April 2026
Reply from Pru UK
Hi Chris, we’re sorry the letter has caused confusion and may have raised further questions. We’d like to help.
Please email us at social@prudential.co.uk with the reference from your letter and your preferred contact details, and one of our team will be in touch. Many thanks.
Absolute seamless service from start to…
Absolute seamless service from start to finish .
10 April 2026
Reply from Pru UK
Hi Chris, thank you for your feedback and we're delighted to hear you had a positive experience in dealing with us recently.
Everything was easy on line and the…
Everything was easy on line and the transaction done within days
10 May 2026
Reply from Pru UK
Hi Carole, we're so pleased to hear your online experience was easy and efficient. Thank you for taking the time to highlight this through your review, and should you need anything more, please let us know. Many thanks
cash came quick
1 May 2026
The transaction went very smoothly
10 April 2026
Straight forward service
Straight forward service, no problems encountered so everything was as expected.
18 May 2026
Reply from Pru UK
Hi Julie, thank you for your feedback, and it's good know you found it easy to deal with us recently. If there is anything more you need, please get in touch again. Many thanks
Don’t take so long transferring funds.
14 January 2026
Reply from Pru UK
Hi Fiona, thank you for taking the time to leave your feedback, and we're sorry your transfer has taken longer than you expected. If there's anything more we can do to help, please let us know by getting in touch.
If preferred, you can email our team at social@prudential.co.uk and we'll follow this up with our colleagues. Many thanks
Too many questions
Am happy to help but it would have been helpful if we knew from
the outset as to how many questions we would be expected to answer. If I had known how long the questionnaire would take to complete, I would not have taken part.
15 May 2026
They make everthing simple.
14 May 2026
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