Mannequins Direct Reviews 

I'm still trying to find out where my order is!!! Ive been charged for the items, but still not delivered yet!!

Hands down the best Foam wigheads I have ever bought (and trust me I have bought a lot!) They dont chip, they are sturdy and of a NORMAL human head size. Excellent service and delivery especially in these difficult times.

Incredibly fast delivery, wonderful service and good price!

Must be
Deserved
Well done

Quick and efficient delivery, looks as good expected & a lot more detail than one previously bought elsewhere, which turned up with a squashed nose!
Very happy.

Good value for money and delivery was prompt

Great price. Good quality. I would recommend.

very pleased with the items. Very good customer service and very quick delivery. Also mannequin busts I purchased were of very high quality, highly recommended.

Great plus size mannequin. Well packaged. Delivered within a week of ordering. Really happy with my purchase.

First time using this company, reasonable prices, fast service, would recommend and use again. Thanks 5*

Quality/price is fine, but I don't expect to have to stand half-mannequins up on small buckets to get normal medium tops to sit right. OK for tee/polo summer stuff.

FAST SECURE DELIVERY AND GREAT PRICING - WOULD SHOP HERE AGAIN FOR QUALITY PRODUCTS

I received the wrong product, called the number on their website straight away and wrote an email explaining. 5 days later and still no reply or my money back.

If I could give 0 stars I would! First off, the items I ordered were not as pictured. They were sold as white, pictured as white, but arrived as a tinted blue colour. In sunlight, daylight, LED, and fluorescent lighting, all of them cast a distinctly blue tone over the whole thing. Who wants a light blue mannequin?! Not me!

So I decided to return them. Easy, right? NO. IMPOSSIBLE. They purposefully do not respond to buyer messages and redirect your phone calls to get you to give up! (See other reviews here - I should have read those first.)

I first emailed them about a return/refund right after receiving the parcel - I sent messages to both email addresses listed in my confirmation email, [redacted] and [redacted2]. Both emails bounced back as undeliverable. Sounds fishy, right? So I called the number on the website and spoke to someone who told me he could not help me over the phone, but that I could email his manager at a **3rd** email address [redacted3] and that I would get a response by that afternoon. No response.

The next day, I sent a follow up email to [redacted3] as well as to a **4th** email address which I found on the Paypal receipt [redacted4], to follow up and ask again about a refund. Still no response.

Another day passed, and I finally followed up by opening a case with Paypal, since the company clearly was not going to respond to me otherwise.

Surprise surprise, once the Paypal case was opened, the company contacted me right away! But of course, they denied that the items were not as pictured. I sent photos and video to prove it, and they again denied that there was any problem. They finally told me that I could return the items for a refund if I paid return postage and accepted a 25% restocking fee. Well I calculated it out, and I would only end up with about 15% of my money back because it's so expensive to ship a large size parcel like that and of course I don't have a commercial postage account for discounts. So I gave up and stopped trying.

The end of the story? They still have my money. I still have 2 blue unusable mannequins. And there's nothing I can do about it. This is truly the worst customer service I've ever experienced online, and I would literally shop ANYWHERE else before dealing with these people again. They make it nearly impossible to get ahold of them - probably on purpose - and then make it sound like it's your fault that they sent faulty products to begin with! What an actual nightmare.

Really disappointed , I loved my bag but poor quality has broken and ripped a little !! It was treated very well I really look after my belongings it was not cheap!! This happened within 6 weeks. I emailed Mannikin where they were fantastic they told me to take photos and to send through and they would send me a new one , no worries at all I did that then did not hear a thing back emailed another 5 times and still no answer !! Shame on You Mannikin waist of a $180 🤬🤬

Quick delivery, must be popular as lots of products out of stock on day of ordering.

Very poor indeed had to phone and email several times to find out ware my order was and still haven’t got my parcel yet I do not recommend one bit

Extremely unhappy with Mannequins Direct.

I placed an order on 27th October for delivery on 29th October. The evening before I was due delivery they cancelled the order because they had no stock. This was extremely inconvenient as I was expecting my delivery the next day! I placed a new order immediately for a different mannequin and the next day they cancelled it due to no stock.. AGAIN!

I have emailed the company and complained and also suggested they do not list items that they do not stock.
I would categorically NEVER use this company again and would definitely not recommend them, ever.
I am a business owner myself and wouldn't dream of providing a service like this, its a total shambles.