What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more
Company replied
All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more
Company replied
Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more
Company replied
Company details
Written by the company
Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.
Contact info
2 Reg Savory Place, 2013, Auckland, New Zealand
- 0800 466 467
- info@mariner.co.nz
- mariner.co.nz
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent as always
24 July 2026
Reply from Mariner Insurance
Hi Kerry, thanks for your review! We're very happy to hear you've had another excellent experience with Mariner. Your continued support means a lot to us, and we look forward to helping you with your insurance needs for many years to come. Great to have you onboard!
Simple process and fair pricing.
7 August 2026
Reply from Mariner Insurance
Hi James, thanks for your review. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi Craig, thanks for your review. We're pleased to hear arranging your cover was easy and that our team could help over the phone. Welcome aboard!
Great service
Great service. Very easy to deal with , could answer all my questions very easily, and cheaper than standard insurances , with more cover.
29 July 2026
Reply from Mariner Insurance
Hi Jane, thanks for your review and kind words. We're happy to hear our team was able to answer all your questions and make the process easy and straightforward. It's especially great to know you found our cover comprehensive and competitively priced. Welcome aboard!
Reply from Mariner Insurance
Hi Donald, thank you for your review! We're delighted to hear that you found our team easy to deal with and that we were able to provide competitive cover for your vessel - Welcome aboard!
Reply from Mariner Insurance
Hi Brett, thank you for your review! We're happy to hear you found our service professional, friendly, and quick. We really appreciate your feedback and your support of Mariner - Welcome aboard!
Reply from Mariner Insurance
Hi there, thank you for your review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi there, thanks for your review. We're pleased to hear you received a quick response and a competitive quote. We appreciate you taking the time to share your experience and thank you for choosing Mariner - Welcome aboard!
Straightforward and easy
23 July 2026
Reply from Mariner Insurance
Hi Russell, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!
Very efficient service
27 July 2026
Reply from Mariner Insurance
Hi Mark, thank you for your review. We're happy to hear you found our service efficient. Providing prompt, straightforward support is what we strive for - we appreciate you taking the time to share your experience. Welcome aboard!
These guys understand boats
These guys understand boats and customer requirements.
Great service.
27 July 2026
Reply from Mariner Insurance
Hi Allen, thank you for your great review. We're happy to hear you found our team knowledgeable and that we were able to tailor cover to suit your needs. Thank you for choosing to insure with Mariner - Welcome aboard!
Were patient and responsive to request…
Were patient and responsive to request for quote and when issuing cover.
28 July 2026
Reply from Mariner Insurance
Hi Mark, thanks for your review and kind words. We're delighted to hear that you found the team patient and responsive throughout the quoting process and when arranging your cover. We appreciate your feedback and thank you for choosing Mariner Insurance - Welcome aboard!
Quick and easy to obtain necessary…
Quick and easy to obtain necessary cover at a competitive price.
24 July 2026
Reply from Mariner Insurance
Hi there, thank you for your great review. We're happy to hear you found arranging your cover quick and easy, and that we could provide a competitive insurance solution for your needs. Welcome aboard!
Very easy and quick to get insurance sorted
Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay quickly stating its covered. All of this at a very reasonable price
21 July 2026
Reply from Mariner Insurance
Hi Glen, thank you for your great review!
Great to hear you found our online service quick and easy to get competitive cover in place. We're glad we could provide the information you needed quickly and give you confidence that your vessel was covered during transit.
Thank you for choosing Mariner Marine Insurance - Welcome aboard!
Great service
The whole process of receiving and assessing my claim was straightforward and quick
29 May 2026
Reply from Mariner Insurance
Hi Mike, thank you for your great review. We're happy to hear that the claims process was straightforward and handled quickly for you. Providing clear communication and efficient service when it matters most is what we strive for. Glad to have you back out on the water!
Reply from Mariner Insurance
Hi Louie, thanks for your review and kind words. Great to hear that you are happy with the service and communication received throughout your claims process. Glad to have you back on the water!
Quick and easy to fill out forms
Quick and easy to fill out forms
Very easy to follow
Excellant price
Very quick response once invoice paid.
14 July 2026
Reply from Mariner Insurance
Hi Dave, thank you for your great review. We're happy to hear you found our online process quick and easy to complete, with clear forms, competitive pricing, and prompt service. Thanks for choosing Mariner Marine Insurance, and welcome aboard!
Excellent service
Excellent service, speedy reply to enquiry, quick quote with a very competitive price. Laura was excellent to deal with.
6 July 2026
Reply from Mariner Insurance
Hi Steve, thank you for your great review. We're happy to hear you found our service quick, responsive, and competitively priced. We'll be sure to pass your kind words on to Laura. Thanks for choosing Mariner Marine Insurance, and welcome aboard!
Excellent service and experience
Excellent service..so quick and easy. Very quick response . Highly recommended. AAAt.
15 July 2026
Reply from Mariner Insurance
Hi Wayne, thank you for your great review. We're delighted to hear you found our service quick, easy, and responsive. Thanks for your recommendation and for choosing Mariner Marine Insurance. Welcome aboard!
Computer Generated
The computer generated questions did well, there should be no mistake. Impersonal but to the point. Quick response.
14 July 2026
Reply from Mariner Insurance
Hi Barbara, thank you for your review. We appreciate your feedback and are pleased to hear you found our online service quick and easy to get cover in place. Welcome aboard!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.