Mark Ryden Canada Reviews 232

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

`is it a scam? Order made 28 february and not received until today, 12 March. the name says "The MARK RYDEN Canada" but in fact package is shipped from mainland China. Their deleivery partner claimed... See more

Rated 1 out of 5 stars

Chinese company, not Canadian as portrayed. I ordered two backpacks. One was okay and fit my needs. The other looked low quality compared to the product shot. I actually received two of the poo... See more

Rated 1 out of 5 stars

The backpack I ordered (Navarro, 17 inch) is of utterly poor quality. The left strap tore after approx. 6 months (fixed it at my own cost), and the zipper began tearing away after roughly a year. Of c... See more

Rated 1 out of 5 stars

The company did not deliver the product and is not replying emails. Writing a review here to see if I can get their attention, otherwise I'll have no choice but to reverse the credit card charge. Th... See more

Company details

  1. Bags and luggage shop
  2. Bag shop

Information provided by various external sources

Mark Ryden Canada is proud to be a member of the Mark Ryden Brand, and we are dedicated to hand picking the very best section of the collection for our customers. We may be new to the family but we are already shaking things up. Our approach is to bring you the most stylish tech savvy backpacks and accessories period. We understand the landscape, our cities and schools and our only goal is to kit you out with the very best gear for your lifestyle. Our dedication doesn’t end there either. Here’s more good stuff. When we became an official authorized Mark Ryden representative, we took on a huge responsibility of being a part of an amazing team. With that in mind, we also wanted to shake things up a bit and really reach out to you, the people that buy our product and earn your trust. Moving forward, as we launch in Canada, we want you to know that when you purchase any Mark Ryden products, we will always have your "BACK" (no pun intended) and offer you complete customer support and return guarantees, along with super fast shipping from our Canadian warehouse along with full customer support. We will always get you your products as quickly as possible and if there are ever any problems with your order, we will work with you directly to immediately create a solution. We love what we do and we are grateful that you chose our products. In return, we hold ourselves to a higher level and are dedicated to always offering you the very best in tech savvy wearables, and customer experience. Thank You Mark Ryden Canada


Contact info

1.4

Bad

TrustScore 1.5 out of 5

232 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love the backpack

I love the backpack. It’s got so many compartments, and I am someone to keep everything in my backpack. It’s the perfect bag. Stylish, and sturdy. Will definitely buy more from Mark Ryden

10 July 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your backpack!! 👍

Rated 5 out of 5 stars

Perfect

The backpack is beautiful and perfect. Resistant and light material, strong zippers. Ideal for short and medium trips.

9 July 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your backpack!! 👍

Rated 5 out of 5 stars

I love the bag so far..

I love the bag so far... and the folks at Mark Rides had given me an upgrade to my bag.

8 July 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your backpack!! 😀

Rated 4 out of 5 stars

The service with Mark Ryden was…excellent. Shipping options, not so much.

The service with Mark Ryden was excellent. I was really disappointed with the shipping options - having to opt for Canada Post was not the best. We received the package later than expected and we could not get precise details on the shipping date. I realize that this has nothing to do with Mark Ryden’s service.

7 July 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review and for the kind words. We are truly sorry Canada Post took longer than expected to deliver your bag. Covid has taken a toll on all services they provide. Enjoy your bag!! 😀

Rated 5 out of 5 stars

It’s a great bag

It’s a great bag! Looks very sharp. Great craftsmanship. And I’m particularly impressed with the strap that allows me to link my suitcase handle extension to the backpack for my carry-on travel purposes. Streamlines everything.

29 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your bag!!! 🙌

Rated 5 out of 5 stars

Arrived on time

Arrived on time - excellent business backpack!

19 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your backpack!!

Rated 5 out of 5 stars

Excellent

Excellent quality

17 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your bag!!

Rated 2 out of 5 stars

Product is totally different as…

Product is totally different as advertise...

17 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Im sorry you feel this way about our product. If the bag is still in unused condition with the tags in place with its original packaging please email us for our return address and we will gladly refund you. Our bags are as advertised and we do not post pictures of products that are not ours. Thank you form your honest review!

Rated 5 out of 5 stars

Back pack

The package was well packed and is made of a quantity materials as expected. All zippers worked. The 17” model may be a little over kill. But, bigger is always better. Looking forward to the lifting of the travel restrictions so I can use the full function of the back pack.

12 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your backpack!!! 👍

Rated 5 out of 5 stars

Excellent quality bags

Excellent quality bags, extremely well made, amazing customer service, easy to find products, and quick shipping. I was pleasantly surprised by how helpful support was with my many questions, and the bag I purchased exceeded my expectations.

11 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review and your kind words regarding customer service. We pride ourselves in high quality customer support and service. Enjoy your bag!!!

Rated 5 out of 5 stars

Great Service

Great Service. Great product

6 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review, we greatly appreciate your kind words. Enjoy your bag!!

Rated 3 out of 5 stars

Not very versatile

Not very versatile. Big when riding on transit. Very warm when riding bike. Would recommend as a stylish, well made bag. Suitable for people who park their car and walk to the office. Not suitable for taking to gym after work.

1 June 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for your honest review we will work on the features you've mentioned. We hope you can still enjoy your bag!!

Rated 3 out of 5 stars

Great design, overpriced, China made

Bag took 2 months to come in, likely due to COVID-19 so that's fine. The company is heavily marketed as a Canadian brand but the bag is 100% from china. External water resistant material feels of good quality but the zippers and inner lining is all of poor cost saving materials. For such a small bag priced this high I'd expect the company to go for the higher end materials throughout -especially since it's made in China. I'd be willing to understand price versus quality if it was made in Canada. My last bag was a Dakine which was around the same price but lasted 13 years of extensive use. This will be the only bag from this company that I purchase. I will note that the design and layout of the bag interior is great, just needs better material.

28 May 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Hi Jordan thanks for the review and Im sorry your not truly happy with your purchase. We are the Canadian representatives to the Brand and this is why we are called Mark Ryden Canada. I searched your purchase date and the bag actually took just over 3 weeks to arrive and not 2 months and yes this was due to Covid-19. Another reason it may have taken a bit longer than usual to arrive was that this model was out of stock at our Canadian warehouse as mentioned on our product page and it shipped direct from our manufacturer. If there is anything we can do please let us know. We will also take into consideration your ideas regarding inner materials. Thank You

Rated 5 out of 5 stars

Great bag period,best bag i have ever…

Great bag period,best bag i have ever had,workmanship on the bag is reall good,lots of room plenty of padding where it counts,just a all round great bag 👍

6 May 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review, very much appreciated. Enjoy your bag!!!

Rated 5 out of 5 stars

I think I had a great experience

I think I had a great experience. As promised I got within a timely fashion, a durable stylish backpack delivered to me. It was / is in a mint condition, I have yet to use it outdoors, but I trust it has quality and longevity to hold up against the elements once I travel with it.

I am contemplating getting for my 2nd laptop another Mark Ryden Backpack, and just trying to see if i can get a good online discount before doing so.

Thanks !!

3 May 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review, we appreciate the kind words. Enjoy your backpack!!

Rated 5 out of 5 stars

The bag was great!

The bag was great! Even bigger than I thought, fits all my son’s VR equipment and books.

1 May 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your backpack!!!!

Rated 5 out of 5 stars

Great design and durability

Bought a business backpack as a gift for my husband. He loves it! It’s smart design and ruggedness are impressive.

16 April 2020
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your bag!!! 🙌

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