I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be... See more
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The Duolime bag is perfect for carrying tablets/iPads, mobile phones, wallets and power bank chargers all at the same time! Whilst the Duolime doesn't come with a usb port, I still charge m... See more
The return policy is probably the worst I've ever experienced. They are ripping off the customers. I am based in Australia, but they asked me to return the package to the US and I have to cover the in... See more
My credit card was stolen (fraudulently charged) 2 week later I paid for the purchase. I hope that seller will pay attention to this incident. TQ. Disappointed with your reply after the above rev... See more
Company replied
Company details
Written by the company
Welcome to MARK RYDEN GLOBAL! MarkRyden Global is the only official website, the rest are our Distributors. Our goal is to provide our customers with a variety of the latest backpacks. We've come a long way, so we know exactly which direction to take when it comes to providing you with high-quality and affordable products. We offer all of these products along with great customer service and friendly support. We always keep an eye on the latest trends in backpacks and travel accessories and put our customers' wishes first. That's why we have satisfied customers all over the world and we are proud to be part of the luggage industry. We always put our customers interests first, so we hope you will enjoy our products as much as we enjoy providing them to you.
Contact info
26 asland road, e15 3ll, London, United Kingdom
- info@markrydenglobal.com
- markrydenglobal.com
2.7
Poor
279 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
False claims of full refund
My wife purchased a bag from them for my birthday. I found a different one that would meet more of my needs and so she went to return this one. On their site, they have badges indicating a full refund will be issued if returned in perfect condition within 30 days, but hidden in their site, is a stipulation that whatever their original shipping cost was will not be refunded. They should not falsely be advertising that a full refund will be issued knowing full well that they will deduct roughly 10% for shipping costs. The bag itself seems okay, but the lack of response to her numerous follow ups regarding the refund were quite frustrating. Service is definitely an issue with this company, which is a shame. For the prices they are charging, you would expect a higher level of customer service.
Update:
We purchased from the Mark Ryden Canada site. My comment about the return is that we did not get full money back. On the site it says whatever shipping costs were incurred in the first place would not be refunded. If this is a distributor of yours, then you should think twice about them using the name Mark Ryden in their website url.
30 September 2024
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Hi
Thank you for choosing MARKRYDEN.
First of all, please tell us your order number, our after-sale specialist can better help you deal with your problem.
Secondly, our official website indicates 14 days refund, so please check if you are shopping on our website (markrydenglobal.com is the only official markryden site, the rest are our distributors)
Lastly, there is no official “10%” deduction, it is just stated in our refund policy that customers are responsible for their own return shipping costs, so please double check the store and site you purchased from.
Best
Adma
MARKRYDEN After Sales Department
My credit card was stolen (fraudulently…
My credit card was stolen (fraudulently charged) 2 week later I paid for the purchase.
I hope that seller will pay attention to this incident.
TQ.
Disappointed with your reply after the above review submitted. I just want to remind you that your payment platform is not secure. I'm not complaining about your company. It seems you don't accept any criticism. Sorry about my reviews, won't give it anymore. TQ.
12 June 2024
Reply from MARKRYDEN GLOBAL LTD
Hi
If your order number is #1585, then your order was placed on 12 June 2024, we checked your order history, You using a visa card through Shopify Payments, our website is built on the shopify platform and the billing system is through Shopify Payments via Stripe, which I believe has a secure billing system.
If you check the latest one-star review like yours you'll know that: If our system detects a risky order, we won't ship it, we'll try to contact the cardholder, and we'll refund a portion of the amount to be used to verify that if the card is attributed to the person who placed the order!
Some people don't understand this, but we will keep doing it!
Because protecting the safety of the cardholder's funds is also protecting the safety of our customers' funds!
So I hope you, as an adult, think before you make any ‘judgement’.
Best,
MarkRyden Team
Re:
Please Trust: Stripe and Shopify Payment are well-established and safe companies
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Satisified with the product, appreciated more info
I am very satisfied with the product. However, I am missing more complex information about where it is made and how the workers are treated (and paid).
30 June 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Almost satisfied
Backpack looks nice, but I think its not leather as its written. It comes from China with chinese labels and the quality of package is very poor. The top of the bag is dented.
30 June 2024
Keine Ware! Fake-Shop
Achtung! Das ist offensichtlich ein Fake-Shop, der keine Ware versendet!
———-
Edit, in response to the response: cheap excuses from this alleged "store".
Hey, markrydenglobal: Send me my goods and pay back the 15€ "Express". Show me that you're not a fake store. So far I have received NOTHING from you and only lost money.
10 August 2024
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Hello.
After our check, you placed an order on 4 August 2024, then we found out that your order was at risk of fraud and it was a high risk order, we chose to refund part of the amount in order to protect the cardholder's money to be used as a way to verify that the person holds the card.
You responded to us on August 10, 2024 and we verified it on August 10, 2024 and shipped it immediately!
Now the latest status of your order: your order has been cleared by EU Customs and sent to the next stage of processing!
So your accusation is groundless, and if your bank card was stolen by someone, I'm sure you'd love to meet a merchant like us!
Best,
MarkRyden Team
-----
Edit, in response to the response: cheap excuses from this alleged "store".
Hey, markrydenglobal: Send me my goods and pay back the 15€ "Express". Show me that you're not a fake store. So far I have received NOTHING from you and only lost money.
-----
Reply:
If you carefully review the information we reply to, you'll understand why your order wasn't sent out in a timely manner, because we're trying to keep our cardholders' cards safe.
Our bank clearing system tells us:
Billing street address doesn't match credit card's registered address
Billing address ZIP or postal code doesn't match credit card's registered address
Some characteristics of this order are similar to fraudulent orders observed in the past
Location of IP address used to place the order is Ciutadella, Balearic Islands, Spain
Distance between shipping address and location of IP address isn't available
Once Again Now the latest status of your order: your order has been cleared by EU Customs and sent to the next stage of processing!
And your order tracking email has been sent to af@**lr.de email address
Best,
MarkRyden Team
-----
As we checked, Your order latest shipping info : 2 Sep, 2024 13:38【ES】Delivered successfully .
Thanks for your shopping on MarkRyden!
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Great high quality backpack
Great high quality backpack. Love the blue TSA lockable hard shell. Plenty of space inside to store laptop, cables, mouse, etc. Really well designed overall.
19 May 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Very good quality product
Very good quality product. Well designed and practical size. Highly recommended.
1 May 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Don’t trust them one bit
Don’t trust them one bit. This person “Adam” that says to email them, but they never respond to emails. I ordered on June 22nd. Their website claims that all orders are proceeded and shipped with 24-48 hours and that a tracking number will be provided. On June 30th, I wrote requesting an update, no response. On July 2nd, I sent another request for an update on my order, no response. On July 4th, I received an email with my tracking information and was told it could be “several weeks” for final delivery. They totally suck. They have no idea on how to run an effective global retail brand. Keep shopping, not worth the headache. I can buy a $100 worth of laundry detergent and get it on time and overnight, but I can’t get a $100 leather bag? Seems rather 1940ish, maybe they are still using horse and carriage?
Hilarious.. their response speaks volumes about their service. I posted my comment almost a month ago and they just responded. No more words required. Actions speak louder. And yes, as an adult, I know how things work. I was told that my order was through one of their suppliers. They said that they would escalate the issue with their supplier. It didn’t change a thing.
When the bags finally showed up, I was impressed by the quality though.
21 June 2024
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
The order number you provided:8952 does not belong to our website MarkRydenglobal.com please check!
As an adult, I hope you'll think before you make a ‘judgement’!
Best,
MarkRyden Team
Re:
" I was told that my order was through one of their suppliers. They said that they would escalate the issue with their supplier." That's what we just said, you didn't order from us and we can't help and Solve anything.
We've done what we can to help you And We do not recognize your one-star rating.
Fine backpack for every days
The quality and the design of the The Ratio Arc is is high as communicated. The pocket are designed for a great and comfortable every day use. The delivery was made on the promised date. I am happy to have nice backpack.
Live long and prosper!
8 May 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Everything you could want.
The great computer bag, at a value for money price and delivered quickly. Everything you could want.
21 May 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Wonderfully
The entire Purchasing and Delivery process was completed Wonderfully
Thank you…
17 May 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden's!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Price on website was extremely high.
I purchased a backpack from the official website of the seller for €100. After i placed the order, i saw that the seller had a shop in Aliexpress. When i looked up for the same backpack in the Aliexpress shop, i realised that the price was €39,63 (including free shipping). This is very frustrating and got me irritated.
2 May 2024
Reply from MARKRYDEN GLOBAL LTD
Hi
Thanks for contacting us and We apologize for the bad shopping experience.
We have checked and the Aliexpress shop under our company name has a very low price because of the platform subsidy, as well as the new customer discount, which is a subsidy from the Aliexpress platform.
As the only official website of MarkRyden, we have to ensure that the prices are balanced and that the quality of our products is guaranteed! If a product is only €40 with free shipping, I believe you will not think it is a good quality product.
Thanks for your understanding and I look forward to your reply.
Best Regards,
Adam
Aftermarket Service Department
Took much longer than expected to…
Took much longer than expected to arrive. And the tracking interface is not very informative.
6 May 2024
Reply from MARKRYDEN GLOBAL LTD
Hi Jimmy
Thanks for contacting us and We apologize for the bad shopping experience.
Our international logistics timeframe can be affected for a variety of reasons, we have been trying to resolve the issue and we apologize for that!
Thanks for your understanding and I look forward to your reply.
Best Regards,
Adam
Aftermarket Service Department
The backpack is big and strong
The backpack is big and strong. Material is well. If there will be more pockets which are possible to zip them it would we great.
But generally this product is really good.
19 April 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Earlier delivery then expected and…
Earlier delivery then expected and quality of the bag.
31 March 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
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