Bought chunky trainers from them and after 2 weeks some stitches started to come off, contacted them about the issue and they sent me a brand new pair off my choice from they website, grate customer s... See more
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I didn't even get my stuff yet but these guys r legit, had a few questions because of a delay, response time is crazy, they even gave me some extra stuff because of the delay. Hyped for my boots and w... See more
Ordered trainers which were slightly delayed to the UK and then read reviews on here and panicked. Company emailed back addressing my concerns and offered discount on next order. Trainers are fantasti... See more
Package arrived totally destroyed, very uncomfortable and leather feels like plastic Package arrived totally destroyed, the quality is terrible as the leather feels like synthetic and the product... See more
Company replied
Company details
Written by the company
Street Wear and Urban Culture have never been this easily accessible before. And we at Martin Valen have found a way to make this lifestyle more accessible to anyone around the world. As a Street Fashion Brand, we care about Urban Style with affordability. We are based in Germany, and because of this, our Logistics office is in Hamburg and our Warehouse is in Augsburg. Additionally, our shoe production line is in Turkey, in a 5000m^2 area and they're all carefully hand-crafted. We ship your packages with UPS and DHL and our prices contain shipping, VAT, and Customs Duty as well. We also offer various online payment methods such as -PayPal (not available in European countries at the moment), -Klarna, -Sofort, -Ideal, and -Credit and -Debit Cards. You may check out our online store at: www.martinvalen.com If you have any questions or if you're in need of assistance, you may refer to our Customer Service by creating a support ticket through our website at: https://martinvalen.com/en/contact-us Or you can write to our support e-mail at: support@martinvalen.com Also, you can contact our Social Media Managers on Instagram and Facebook and DM them for a close-to-live support experience. Additionally, you may check out our return and cancelation policies at: https://martinvalen.com/en/content/return-exchange Martin Valen - Representing the Streets, the Culture, and You.
Contact info
Hamburg, Germany
- support@martinvalen.com
- martinvalen.com
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Excellent Service
I ordered sneakers from Martin Valen. They look so good and comfortable. Excellent service and quality shoes.
Great customer service
Great customer service. Quality product. I recommend.
I got these shoes online coming from…
I got these shoes online coming from Germany, even though it took two weeks to come it was worth the wait. Whilst I waited I had a dream that when they came they were in miniature size lol. Just came right in time for when am going away hope my husband loves them. Might get some for myself when am back. Merry Xmas
Great quality shoes
Great quality shoes, fast shipping, great service. 5 stars on every level. I have 3 pairs from this company and every one has been legit
So nice to wear Martin Valen
I received my package in France with a longer delay but everything went fine.
- excellent shipping packaging
- excellent shoes packaging with a beautiful black box
- excellent shoes quality
So nice to wear Martin Valen
Thanks a lot
I received my package And I have to say…
I received my package And I have to say thank you for :
- excellent shipping packaging
- excellent shoes packaging with a beautiful box
- excellent shoes quality
Thanks a lot
They are the best in the game love my product
I just want to keep the review real and sweet and short. I gave them a 4 out of 5 for a reason and that reason is they need to make sure they update their stock on the website constantly , but with that being said for them to be an over seas company thay made sure I was taken care of and communicated quickly and swiftly, As far as the actual product it is as advertised and the quality is superb. Love the shirts I got definitely will be shopping again. If your looking a more fashionable casual wear these are your best choices
Efficiency and quality
By my mistake, I had problems paying for my third purchase on this site but the team was fantastic with me, they were always there, kind and helpful in solving the situation.
Even the two previous buying experiences have always proved to be very positive, fast delivery times and beautiful, quality products.
I will definitely continue to buy from Martin Valen!
Customer Service 10/10
I had some doubts while ordering my shoes and the customer support (via email) was brilliant actually.
Moreover, I had the necessity of returning my package due to the size (bigger than expected) and the continuous support and guidance was also fantastic.
These things are why customers come back in the future to order again, because of the feeling of being supported if something is needed from my side.
Thanks!
Top level Customer experience
Wow. Martin Valen customer experience is second to none.
I reached out to Kaan, that I wanted to buy some shirts, and since it was my first purchase, I was given a discount code.
Genius level and top level customer obsession.
Really good costumer service !
Really good costumer service !
Thank you guys!
Very good service
All is perfect
I was looking for some Sneakers that were similar to Alexander Mcqueen. And I found this web. The quality is as well as Alexanders Mcqueen, and they arrive me to fast. Im from Spain and they arrive me in less than a week. The support of the web replyes you quite fast, in my case a man called Alex replyed me all that I wanted in less than 24h. All was great, and I will repeat again, and if you are looking for sneakers that are high quality, I will recommend you to buy on this page.
Amazing shoes, stylish and really nice!!!
Ordered a pair of shoes a second time and can’t be more happier. Shoes are absolutely brilliant, quality really good. Never had more beautiful shoes than this ones. I will definitely order more shoes
Always satisfied with martin valen
Always satisfied with martin valen. Also with a complaint they respond quickly and solve it well! recommended
Martin Valen Shoes from Germany.
Martin Valen Shoes from Germany.
I was nervous about ordering from an EU country but i have to say the whole experience was very good.
Great communication, very quick delivery via UPS in 4 working days. UPS Tracker system was great.
Shoes arrived well packaged and all i had hoped for
Very good service. I will be ordering again.
Hands down best shoes
Hands down best shoes, super comfortable and stylish and quality is 10/10
Sneakers from Martin Valen
I bought some black sneakers from Martin Valen and they arrived a little later than expected, but thanks to Kaan's professional and quick responses on Instagram, my doubts were absolutely gone.
The quality really impressed me, the shoes are very comfortable and they’re really eye-catching. I wear them daily and in the gym. If you go on frequent walks, you will definitely love these sneakers because they make you feel like walking on clouds. Besides being comfortable, they also make you feel good because they look beautiful.
Cheers Kaan and Martin Valen, definitely recommended.
Customer Service - Return
We had a few issues with our return and we can not thank Martin Valen enough for their help and support in resolving our issues.
Great Products and Great Customer Service
Martin Valen not only ship high quality products but their customer service is second to none, they recently put in a huge amount of effort to help me track down a shipment that I had personally made an error in the shipping address when ordering. Great products, great customer service and great quality.

Reply from Martin Valen
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