I purchased DEO BLACK AND GOLD sunglasses order number ML 1340, paid on line, several weeks ago, when I inquired as to delivery date, no response other than an e mailed saying CONFIRMED? Cant get the... See more
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Purchased items 15 May 2020 Received 1 pair of shoes in one delivery. Received 3 shirts in another delivery. 1 pair of shoes still not received 45 days later. Emailed Masorini and replies com... See more
Company replied
Easy to navigate site which is aesthetically pleasing overall, although slightly simple (not necessarily a bad thing!). I would have enjoyed seeing more photos of the actual products besides the sin... See more
Company replied
Ordered a shirt, it arrived soon enough so that was good, however the quality wasn’t good, stitching shoddy, loose threads around button holes. Cheap end Chinese type quality , thin fabric, tried to r... See more
Company replied
2.6
Poor
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Masorini
Hi Mark,
We are glad that you loved shopping in Masorini. May you have found the item you've been looking for. We can't wait for you to receive it soon.
Have a great day!
Shopping Masorini was a hassle free…
Shopping Masorini was a hassle free experience and included excellent customer service after contact regarding incorrect billing address on order for very attractive shoes. I appreciate Masorini providing hassle free returns if product does not meet expectations as advertised. Product information is very informative towards purchase decision.
26 March 2020
Unprompted review
Reply from Masorini
Hello, Wendel!
We are grateful for your positive feedback! We aim for our customers' happiness and satisfaction so it really means a lot to us.
Have a great day!
Reply from Masorini
Hi Sam!
Thank you for taking the time to leave us such a nice review. We really appreciate it.
Have a wonderful day!
Review Wednesday 25th March 2020
Very easy to navigate through the online store. And very good prices. Can’t wait to receive my items.
25 March 2020
Unprompted review
Reply from Masorini
Hi Darren,
Firstly, we want to thank you for willingly spending your time to write us a review. We really appreciate and happy to read your lovely feedback.
Have a wonderful day!
The website was easy to navigate.
The website was easy to navigate. There’s lots of products and lots of color and style options.
24 March 2020
Unprompted review
Reply from Masorini
Hi Julio,
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it is great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
Have a wonderful day!
Easy to navigate and aesthetically pleasing site
Easy to navigate site which is aesthetically pleasing overall, although slightly simple (not necessarily a bad thing!). I would have enjoyed seeing more photos of the actual products besides the single one per color. Maybe even a photo in use versus a blank backdrop. Overall great experience and very much looking forward to my product!
As a quick edit, I'd also like to say the customer service is top notch. Looking forward to giving them further business in the future!
23 March 2020
Unprompted review
Reply from Masorini
Hi Sam,
Firstly, we want to thank you for willingly spending your time to write us a review. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
Nice shirts
Nice shirtswhat a great place to shop nice shirts nice shirts
22 March 2020
Unprompted review
Reply from Masorini
Hi Rick,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers have loved using our products.
Again Thank you so much!
Beautiful shoes!
Have ordered several pairs of shoes from this sight, each pair is very good looking and my husband says they are very comfortable to wear all day. We will definitely be ordering more for him.
21 March 2020
Unprompted review
Reply from Masorini
Hi Linda!
We are incredibly grateful that you took the time out to leave us this note. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Have a wonderful day!
I like the product
I like the product. how it looks. I hope I will receive exactly what I order I once ordered from another company and what I was sent was not what I expect.
20 March 2020
Unprompted review
Reply from Masorini
Hi John,
Thank you for taking the time to leave us such a nice review. We are glad that you like the product. Please keep your email active for real-time updates.
Have a wonderful day!
Great Experience - 5 Stars
The website was easy to navigate, and checking out was very easy.
18 March 2020
Unprompted review
Reply from Masorini
Hi Terry!
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it is great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
Have a pleasant day!
Interesting product....
18 March 2020
Unprompted review
Reply from Masorini
Hi Simpson!
Firstly, we want to thank you for willingly spending your time to write us a review. Indeed, we have a best quality of all the products that we have. Have a wonderful day!
Cheers! :)
They offer an great selection and made…
They offer an great selection and made it very easy to purchase.
17 March 2020
Unprompted review
Reply from Masorini
Hi Anthony!
Thank you for taking the time to leave us such a nice review. We really appreciate that. Have a wonderful day!
Cheers. :)
No brainer
Quick, easy and user friendly on-line shopping experience. Apparent quality of merchandise;
as well as, multiple sources for discount codes made this purchase a no-brainer
16 March 2020
Unprompted review
Reply from Masorini
Hi Andrew, we're delighted to hear you had an amazing experience at Masorini and we're overjoyed to receive your compliments and appreciation. Again, thank you so much!
I ordered men’s shoes on Jan 23 here it…
I ordered men’s shoes on Jan 23 here it is feb 13 never received them but was charged for them not sure what to do.
14 February 2020
Unprompted review
Reply from Masorini
Hi Steve,
We are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We want to tell you that we take customer feedback very seriously. We are already working on rectifying this. Meanwhile, our account specialist sent you an email. Kindly check and respond once you received it.
Thank you for your patience in this matter.
Thanks everyone for the very helpful…
Thanks everyone for the very helpful reviews. I was just about to place an order for a pair of shoes then I read a couple of reviews and was glad I did
12 February 2020
Unprompted review
Reply from Masorini
Hi Femi, we want to thank you for your comments, and we're extremely sorry to hear about your hesitant to place an order. We pride ourselves on maintaining the highest quality standards for our customers. We also have a lots of customers were happy and enjoyed our products and service.
Purchased sunglasses December…
Purchased sunglasses December 16th,2019. Today is February 3rd,2020 and still haven't received my order. DO NOT BUY FROM THIS COMPANY. Buyers beware.
3 February 2020
Unprompted review
Reply from Masorini
Hi Kevin,
Thank you for taking the time to leave us a review. Firstly we want to apologize to you for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. We have sent you an email corresponding to your concern, kindly check your email and respond once you received it. Thank you for your patience.
I can't return a product and get my…
I can't return a product and get my money back;
9 January 2020
Unprompted review
Reply from Masorini
Hi Costin, we want to thank you for your comments, and we're extremely sorry to hear about your experience. We are here to help you with your concern. We have sent you a message, kindly respond once you received it. Thank you!
BAD EXPERIENCE
BAD EXPERIENCE
¹called 2 times about my purchase
Took over 2 months. Ordered 4 items all arrived different dates
²material rating at 1-10. 0 for bad³watch I ordered was not even worth putting on my wrist.
I feel cheated. You get what you pay for
$185 total loss. I would have made out better flushing my money down the toilet and then going out to the drainage and digging thru crap to get it back. DO NOT ORDER IF YOU DO LOL YOUR LOSS
I WISH I would have read reviews 1st. Oh well lesson learned.
Thanks for Nothing Masorini
9 January 2020
Unprompted review
Reply from Masorini
Hi Willie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to help you out. To address your concern properly, kindly send us an email at contact@masorini.com rest assured we’ll work with you to resolve any issues as quickly as possible
Ordered a shirt
Ordered a shirt, it arrived soon enough so that was good, however the quality wasn’t good, stitching shoddy, loose threads around button holes. Cheap end Chinese type quality , thin fabric, tried to return , support was responsive enough but were obfuscating and came across as stalling, asking for proof. Customer dissatisfaction is proof enough,
1 January 2020
Unprompted review
Reply from Masorini
Hi Kimbo,
Thank you for leaving this honest feedback. We are here to help you with your concern. In regards to that, we have sent you an email corresponding to your concern. Kindly check your email and please respond once you received it. Thank you for your patience.
DO NOT BUY, DO BOT WAISTE YOUR MONEY AND TIME
I do believe that should be no stars at all. This “company” is a joke. Really take like 2-3 months to get the product. Quality ?? Please is a terrible product. Shoes were ordered and doesn’t look like the picture. There is no leader at all. Looks more like plastic and smelling like Insecticide. They also have the courage to sent an email asking for the review when we even have the product yet, so this is it. We are gonna star with the devolution process but I’m worry about the bad reviews about it. So DO NOT BUY, DO NO WAISTE YOUR MONEY AND TIME.
27 December 2019
Unprompted review
Reply from Masorini
Hi Jose,
We are devastated to hear you had such a bad experience with us. Firstly we want to apologize to you for any problem that you have faced because of this. We are here to help. We have sent you an email corresponding to your concern, please respond once you received it.
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