I purchased DEO BLACK AND GOLD sunglasses order number ML 1340, paid on line, several weeks ago, when I inquired as to delivery date, no response other than an e mailed saying CONFIRMED? Cant get the... See more
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Purchased items 15 May 2020 Received 1 pair of shoes in one delivery. Received 3 shirts in another delivery. 1 pair of shoes still not received 45 days later. Emailed Masorini and replies com... See more
Company replied
Easy to navigate site which is aesthetically pleasing overall, although slightly simple (not necessarily a bad thing!). I would have enjoyed seeing more photos of the actual products besides the sin... See more
Company replied
Ordered a shirt, it arrived soon enough so that was good, however the quality wasn’t good, stitching shoddy, loose threads around button holes. Cheap end Chinese type quality , thin fabric, tried to r... See more
Company replied
2.6
Poor
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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positive reviews on here are fake
Don’t trust the positive reviews, they’re obviously fake. Masorini is a scam. Avoid this company at all costs.
26 December 2019
Unprompted review
I ordered 2 shirts and am unhappy with…
I ordered 2 shirts and am unhappy with the look, fit and quality. I have been trying to return them. I have been prevented from filling out the return form online because after entering the order number I keep getting a message that says order not found. I got a response to my first email basically offering for me to keep the items and they'll give me a coupon. I am unhappy with the items... why would I want to keep them? I received the order so I know they got it. I have been emailing and attempting to start a chat with them with no response. All I want is the address and information needed to make this return to get my money back. I have been emailing them several times a day for the past few days and no one will respond. AVOID this company at all costs!!
18 December 2019
Unprompted review
Reply from Masorini
Hi Denise, thank you for bringing this to our attention. We apologize if you have to encounter this kind of experience but we do appreciate your honesty towards us. As we have checked we have sent you an email regarding your concern and have not responded yet. I humbly suggest responding so that your concern will be addressed the soonest. Thank you!
WORST EXPERIENCE EVER!!
WORST EXPERIENCE EVER!!
Placed my order on October 31st. It never arrived but said it was shipped. Then customer service admitted it was never shipped and offered a credit- I want my order or a refund. I have not had a response from anyone in three days!
4 December 2019
Unprompted review
Reply from Masorini
Hi Jeniffer. Thank you for this honest feedback and for sharing it. This matter has been in our top priority and please respond to the email that was sent under the case 2829152. Our apologies for any delay and we would like to thank you for your patience and kind understanding.
Seems like scam
Paid for my order a week ago, and it still was not processed. On my emails anwers only auto-reply service. Seems like scam.
3 December 2019
Unprompted review
Reply from Masorini
Hi Nicholas,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We have sent you an email corresponding to your concern under case number 2833697. Kindly check your email and please respond once you received it. Thank you for your patience.
AVOID this seller or Live to Regret it!
AVOID this Seller. The biggest joke and insult to your intelligence is when you attempt to fill in their return order form on the website. As you attempt to type in the information a pop-up window prevents you from continuing! It redirects you to the website homepage. If you try again the same thing happens over and over. I hope you are reading this BEFORE you purchase from them to help you avoid the nightmare.
30 November 2019
Unprompted review
Reply from Masorini
Hi Martin,
We understand your situation right now. It can be frustrating. We apologize if you have to encounter this kind of experience but we do appreciate your honesty towards us. Thank you for bringing this to our attention. We are here to help. If you have a concern in regard to your item, kindly send us an email at contact@masorini.com so we can address you properly. Looking forward to seeing your email.
Very user friendly site
Very user friendly site. I appreciated the size reference to help insure it fits properly. So far do good, first time buyer but it more than likely won't be the last.
27 November 2019
Unprompted review
Reply from Masorini
Hi Christopher,
Indeed we have beautiful products and styles and will make sure to improve more. Thank you for appreciating it and for purchasing with us. May you have chosen the best item for you. Hoping for your patience. Have a nice day!
My first purchase
My first purchase.
Love the appearance of the products and prices
26 November 2019
Unprompted review
Reply from Masorini
Hi Julia,
Indeed we have beautiful products and styles. Thank you for appreciating it and for purchasing with us. May you have chosen the best item for you. Hoping for your patience. Have a nice day!
They Have a beautiful selection of…
They Have a beautiful selection of Men's jewelry, cannot wait to rock the new bling! Thank you guys!
26 November 2019
Unprompted review
Reply from Masorini
Hi Allen,
Thanks for sharing your wonderful experience. Please don't forget to check your email from time to time for your order and shipment updates. Have a great day!
Excellent experience
26 November 2019
Unprompted review
Reply from Masorini
Hi Daniel,
We thank you so much for your review and really appreciate that. May you have chosen the item that suited your interest and style. Hoping for your patience. Have a great day!
Reply from Masorini
Hi Ignacio,
We want to thank you for willingly spending your time to write us a review. We want you to feel comfortable and you may continue to enjoy shopping. We will ensure you that you will definitely love it!
Have a great day!
Hi masorini l want to know when the…
Hi masorini l want to know when the jacket will arrive
26 November 2019
Unprompted review
Reply from Masorini
Hi there,
Thank you for leaving us a review! We are more than willing to check the status of your order. We have sent you a private message, kindly check and respond once you received it. Thank you!
Masorini online is a great experience when shopping…
Buying in Masorini online is a great experience, no need to go out, you can pick up whatever you like from their stock. Don´t hesitate go ahead and start shopping in Masorini!
Sincerely, Jorge Bustillos
26 November 2019
Unprompted review
Reply from Masorini
Hi Jorge,
It is glad knowing that you had an easy experience placing an order. May you have chosen the item that suited your interest and style. Hoping for your patience. Have a great day!
Reply from Masorini
Hi Zhaniya,
Thank you for leaving us a review! We are committed to providing good service to our customers and this includes making sure that fell comfortable and better.
Have a wonderful day!
Lots of great design items there
Lots of great design items there. I'm very glad that I found what I was looking for. The only reason I didn't give 5 stars is that the 'find size' option was not straight forward, there was an item that had shoulder, sleeve and chest measurement but picture just pointed to shoulder, length and sleeve. That feature can be improved.
25 November 2019
Unprompted review
Reply from Masorini
Hi Sahar,
Indeed our items have good prices and also good quality. We also made it easy for you to navigate our shop to lessen the hassle of purchasing. Thank you for appreciating it and we will keep in mind your feedback regarding the sizing. We want to improve more and have a nice day!
Placing my order was seamless and fast
Placing my order was seamless and fast. Thanks
24 November 2019
Unprompted review
Reply from Masorini
Hi Lawrence,
We really loved reading your positive comments towards us. We always aim for our customer's happiness and satisfaction after shopping in our shop. We hope you'll receive them soon and may you use them on your trips and outings!
very pleased recommend!!
24 November 2019
Unprompted review
Reply from Masorini
Hi Bulat,
We are happy that you leave us these positive notes, and thank you for the 5-star review.
Have a fabulous day! :)
Style at ease.
Great site and quality and stylish products. Will definitely order some great stuff from there again!
24 November 2019
Unprompted review
Reply from Masorini
Hi Fabian,
Indeed we have beautiful products and styles. Thank you for appreciating it and for purchasing with us. May you have chosen the best item for you. Hoping for your patience. Have a nice day!
Great service and great feedback from…
Great service and great feedback from company. Very happy product ordered atm. Thanks
24 November 2019
Unprompted review
Reply from Masorini
Hi Kevin,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
The products look amazing can't wait to…
The products look amazing can't wait to wear it I will be shopping here more & tell my friends about your store THX again.
24 November 2019
Unprompted review
Reply from Masorini
Hi Richard,
You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store.
Pretty cool styles
Pretty cool styles, excited to receive my first order
23 November 2019
Unprompted review
Reply from Masorini
Hi Roger,
Indeed we have beautiful products and styles. Thank you for appreciating it and for purchasing with us. May you have chosen the best item for you. Hoping for your patience. Have a nice day!
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